"____ is a documented method for how a process owner/team should respond to any out-of-control conditions that may occur in a process"
Documentation
Monitoring
Control Charts
Response Plan
"The following are Customer Research Toolexcept _____"
Surveys
Interviews
Listening Post
FMEA
____ represents the voice of the process
Specification Limits
Control Limits
Targets
None of above
____ tool is used to compare a sample mean to a specified value in Hypothesis testing
1 Sample t-Test
2 Sample t-Test
Analysis Of Variance (ANOVA)
Chi Square test
________ tool is used to Organize Customer Needs
Affinity Diagram
Customer Segmentation
Consensus
Sampling
________ type of Design is used to study the vital few X variables and all possible interactions in DOE
Screening Experiments
Fractional Factorials
Full Factorials
________ type of sub-process mapping, we can use icons/pictures
alternate path flowchart
Process Flowchart
Deployment flowchart
cross-functional map
_________ is a tool for testing solutions in Improve phase
Simulation
CAP
Cost Benefit Analysis
_________is used to make predictions of process performance Y, based on a given value of the process or input variable, X.
Cause effect diagram
Regression equation
Run Chart
DOE
______tool is used to prioritize Xs
Control Impact Matrix
TRIZ