Tag: consumer protection

Questions Related to consumer protection

A complaint can be made to a District forum when the value of the goods or services in question, along with the compensation claimed, exceeds Rs. 20 lakhs.

organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

  1. True

  2. False

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Correct Option: B
Explanation:

A complaint can be made to a District forum when the value of the goods or services in question, along with the compensation claimed, does not exceeds Rs. 20 lakhs, hence above statement is false.

Under the consumer protection act, a complaint can be filed by a consumer for a defective goods and also for deficiency in service.

organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

  1. True

  2. False

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Correct Option: A
Explanation:

 Before formally filing a Consumer Complaint, it is desired that the Consumer gives notice to the opposite party of the fact of any deficiency in service or of unfair trade practice etc to see if the trader is willing to make good the loss suffered by either replacing the commodity or returning the value of the purchase. If yes, the issue resolves then and there. But if the trader refuses or neglects here that the consumers needs to approach the Consumer Court.

Any _______ can file a compliant.

organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

  1. consumer

  2. trader

  3. retailer

  4. seller

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Correct Option: A
Explanation:

Any consumer can file a compliant.A complaint can be filed by-
a) any consumer
b) any registered consumer association
c) The central or state government
d) A legal heir or representative of a deceased consumer

The Price Rise Resistance Movement was set up in ________.

organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

  1. Delhi

  2. Mumbai

  3. Kolkata

  4. Chennai

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Correct Option: A

A Consumer Guidance Society was set up in Mumbai in ___________.

organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

  1. 1964

  2. 1965

  3. 1966

  4. 1967

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Correct Option: C

A National Consumer Council of India was formed in New Delhi in _________.

organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

  1. 1988

  2. 1969

  3. 1970

  4. 1971

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Correct Option: A
Explanation:

A National Consumer Council of India was formed in New Delhi in 1988. This council was set up by the Consumer Protection Act. It helps to uphold the interest of the consumers. National Consumer Council also function to protect the rights of the consumers.

If the amount claimed by a onsumer as compensation is Rs 89 lacs, the case under the Consumer Protection Act shall be filed with ________.

organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

  1. District Consumer Redressal Forum

  2. State Consumer Disputes Redressal Commission

  3. National Consumer Disputes Redressal Commission

  4. Supreme Court

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Correct Option: B

Which of the following schemes are popular for the case of baby food and tinned food items?

organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

  1. Buy-back allowance

  2. Trading stamps

  3. Factory-in-pack premiums

  4. Money refund offer

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Correct Option: C
Explanation:

Factory-in-pack-premiums schemes are popular for the case of baby food and tinned food items. It arrives in a promotional form. Factory-in-pack--premiums can be defined as a way of packaging in which one product is packed with a sample, which is known as premium.

Following are out of the purview of the Consumer Protection Act
i. Doctors
ii. Advocates
iii. Practising Chartered Accountants
iv. Railways

organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

  1. (i) and (ii)

  2. (i), (ii), and (iii)

  3. All of the above

  4. None of the above

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Correct Option: D
Explanation:

None of the following are out of the purview of the Consumer Protection Act
i. Doctors
ii. Advocates
iii. Practising Chartered Accountants

iv. Railways
Consumer Protection Act was enacted by the Government of India in order to protect the interests of the consumers.

Which of the following statements is true?

organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

  1. A member of District Forum can hold office up to the age of 65 years

  2. A State Commission is established by the Central Govt.

  3. There can be only one District Forum in a district

  4. All of the above

Show answer
Correct Option: A
Explanation:

A member of District Forum can hold office up to the age of 65 years- this statement is true. The first authority before whom a complaint may be filed by a consumer as per the Consumer Protection Act, 1986 is District forum. In 1986, it had jurisdiction to entertain complaints where the value of goods or services does not exceed Rs 500000 but now the limit is raised to 20 lakhs.