Business services - class-XI
DTH services are provided by _______.
-
Transport Companies
-
Banks
-
Cellular Companies
-
None of the Above
DTH stands for Direct-to-home television. It is defined as the reception of satellite programmes with a personal dish in an individual home. Only cable operators can receive the satellite programmes which are transferred by them to individual homes. Hence, DTH services are provided by cellular companies.
State whether the following statement is True or False.
The signature need not be handwritten.
-
True
-
False
The signature need not be handwritten- this is a false statement. A signature should always be handwritten to validate the authenticity of any document. The writer of the signature is known as signatory or signer.
State the following statement is True or False:
-
True
-
False
A. True
State the following statement is True or False:
-
True
-
False
A line give the idea of contents of a letter at a glance is called the subject line- this is a true statement. It is a statement in brief, that indicates the matter to which the letter relates.It attracts the attention of the reader immediately and helps him to know quickly what the letter is about.
State the following statement is True or False:
-
True
-
False
Window envelopes save time and labour of the letter writer- this is a true statement. An envelope with a transparent panel is known as window envelope. In window envelope there is no need to write the address of the receiver separately on the envelope. It is clearly visible through the transparent part on the face of the envelope, which is known as window.
State the following statement is True or False:
-
True
-
False
Any message not included in the body of the letter is called post script- this is a true statement. This is required when the writer wants to add something, which is not included in the body of the letter. It is expressed as P.S.
State whether the following statement is True or False.
Yours faithfully is an example of complementary close.
-
True
-
False
This statements is True because of the following reasons:
State the following statement is True or False:
-
True
-
False
You attitude does not mean writing the you word again and again-this is a true statement. You attitude in business writing usually emphasizes what the reader wants to know, respecting the reader's intelligence, and protecting the reader's ego
State the following statement is True or False:
-
True
-
False
The name and the address of the receiver of a letter on the envelop is known as superscription- this is a true statement. Superscription is written on the outer part of the envelope. On it the name and address of the person who will receive the letter are written.
State the following statement is True or False:
-
True
-
False
A. True
It is derived from the Latin word postscriptum which means
afterwards. A postscript is an afterthought that has occurred
after the letter has been written and signed. It may be a sentence, a
paragraph, or occasionally many paragraphs added, after the signature of a
letter or after the main body of a letter.
State the following statement is True or False:
-
True
-
False
A. True
A postscript is an afterthought that has occurred after the letter has been written and signed. It may be a sentence, a paragraph, or occasionally many paragraphs added, after the signature of a letter or after the main body of a letter.
The post script is usually hastily written and thus, may not be properly drafted. Also, it gives the reader the impression that the thoughts of the sender are not clear and he is not systematic.
State the following statement is True or False:
-
True
-
False
Arrangement of various parts of the letter is called the layout of a letter- this is a true statement. Every elements of the letter should be arranged in a proper way to make the layout of the letter perfect. For example, spaces should be given between each paragraph, greetings should be done in a respectful manner, etc.
State the following statement is True or False:
-
True
-
False
The body is the main part of the letter. Body of the letter is considered as the main part of the letter and it contains the actual message of the sender. It should be precise and written in clear words.
State the following statement is True or False:
-
True
-
False
Salutation is a formal way of greeting the receiver. Formal greeting from the writer to the reader is called salutation. Salutation usually refers to greetings. Salutations can be classified as formal or informal.
State the following statement is True or False:
-
True
-
False
Head address or heading introduces the sender to the receiver of the letter. Head address or heading of the letter usually includes the street name, city, state, zip code of the recipient along with the name by whom the letter is being written.
State the following statement is True or False:
-
True
-
False
Subject line is also called caption line- this is a true statement. Subject line helps to describe in brief what the subject matter of the letter is all about. It helps to seek the reader's attention and give a more clear picture about the contents of the letter.
State the following statement is True or False:
-
True
-
False
True:-
State the following statement is True or False:
-
True
-
False
A. True
State the following statement is True or False:
-
True
-
False
Layout of the letter means arrangement of its various parts in roper order- this is a true statement. Arrangement of various parts of the letter is called the layout of a letter. Every elements of the letter should be arranged in a proper way to make the layout of the letter perfect. For example, spaces should be given between each paragraph, greetings should be done in a respectful manner, etc.
State the following statement is True or False:
-
True
-
False
Use of polite tone in the letter is courtesy- this is a true statement. Courtesy wins the heart of the reader. In letters, courtesy can be shown by using words like please, thank you, etc.
State the following statement is True or False:
-
True
-
False
Correspondences means written communication- this is a true statement. Basically communication through exchange of letters is known as correspondence. Correspondence helps in maintaining proper relationship. It also serves as a evidence.
State the following statement is true or False:
-
True
-
False
Formal greeting from the writer to the reader is called salutation- this is a true statement. Salutation usually refers to greetings. Salutations can be clasified as formal or informal.
State the following statement is True or False:
-
True
-
False
An envelope with a transparent panel is known as window envelope- this is a true statement. In window envelope there is no need to write the address of the receiver separately on the envelope. It is clearly visible through the transparent part on the face of the envelope, which is known as window.
State the following statement is True or False:
-
True
-
False
A. True.
Main part of a letter is the body of the letter.
-
True
-
False
Main part of a letter is the body of the letter- this is a true statement. Body of the letter is considered as the main part of the letter and it contains the actual message of the sender. It should be precise and written in clear words.
State the following statement is True or False:
-
True
-
False
The copies sent along with letter are called enclosures- this is a true statement. If any documents is enclosed along with the letter, then one line enclosure must be written before closing.
State the following statement is True or False:
-
True
-
False
Name and address of the sender of the letter is the heading or head address- this is a true statement. Head address or heading of the letter usually includes the street name, city, state, zip code of the recipient along with the name by whom the letter is being written.
State the following statement is True or False:
-
True
-
False
A. True.
State the following statement is True or False:
-
True
-
False
Name and address of the receiver of the letter is the inside address- this is a true statement. Inside letter usually includes the street name, city, state, zip code of the recipient along with the name to whom the letter is being written.
State the following statement is True or False:
-
True
-
False
Concluding part of a business letter is known as complementary close- this is a true statement. It is a merely a polite way of ending a letter. It must be in accordance with the saluation.
State the following statement is True or False:
-
True
-
False
Closing word before the signature in the letter is the complimentary close- this is a true statement. Complimentary close of the letter includes customary expressions. For example- thanks and regards, sincerely yours, etc.
Electronic communication includes all of the following EXCEPT:
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Internet logs
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Telephone calls
-
Video-conferencing
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E-mail
Electronic communication includes all of the following, like internet logs, video-conferencing, E-mail, except telephone calls. Telephone calls take place through the telephonic network. It is not one of the modes of electronic communication.
With reference to e-mail, BCC stands for __________.
-
Blind Carbon Copy
-
Bundled Carbon Copy
-
Before Copy Carbon
-
Bold Copy Carbon
With respect to e-mail, BCG stands for Blind Carbon Copy.
Choose the incorrect option about e-mail services ___________________.
-
E-mail is a replacement of Tele-conferencing.
-
E-mail depends on internet connectivity.
-
E-mail cannot be considered a confidential mode of communication.
-
E-mails are not expensive.
Features of email :-
- E-mail is an electronic mode of message transmission.
- It is cost effective.
- We can send files along with emails as an attachments.
- Unsolicited mails or spams can be deleted.
- We can customize our signatures as we want them to look. These signatures can be used for complimentary closure in your emails.
- Packages like Messenger and Outlook help to compose new messages, forward the mails to different people whose email addresses are registered in the address book.
- E-mail is not the confidential mode of communication.
- E-mail depends on internet connectivity.
While writing an official email _________ should be avoided.
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email address
-
abbreviation like "U" for 'you'
-
both a & b
-
none of the above
While writing an official email abbreviation like 'U' for 'you' should be avoided. Messages which need to get delivered via mail, should be clear and appropriate. Abbreviations should be avoided. Clarity of the information should be maintained in an email.
You need to provide guidance to your work team on how to use a new database that will become operational next week.
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Authorization email
-
Announcement email
-
Instruction email
-
None of the above
You need to provide guidance to your work team on how to use a new database that will become operational next week.
The pitfalls in e-mail as a correspondence is __________.
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confidentiality is not guaranteed always
-
depends on internet connectivity
-
cannot replace direct communication
-
all of the above
Which one of the following is a system of interlinked documents accessed via internet?
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Intranet
-
Extranet
-
World Wide Web
-
Local area network
The World Wide Web, or "Web" for short, is the very large subset of the Internet dedicated to broadcasting HTML pages. It is a system of inter linked documents accessed via internet.
Attachment with the e-mail may _______.
-
slow down delivery of the email
-
be vulnerable to viruses
-
both a & b
-
none of the above
The Information to be communicated in a data communications system is the ___________.
-
medium
-
protocol
-
message
-
transmission
The Information to be communicated in a data communications system is the message. In data communication, message is transmitted from one point to another via network system which are designed to convey information from the point of origing to the destination.
Some of the benefits not present with email are ________________.
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Fixed font size
-
Highlight
-
Grammar check
-
All of the above
Some of the benefits not present with email is fixed font size. Email can be described as a way of getting any message delivered through the electronic modes of transmission. Nowadays emails are a very crucial mode of communication.
Invariably the benefits of BPO are _____________.
-
Taking case of core business.
-
It is cost effective
-
A double edged sword
-
All of the above
BPO is the practice of contracting a specific work process or processes to an external service provider. BPO stands for Business Process Outsourcing. Invariably the benefits of BPO are. a) Taking case of core business. b) It is cost effective c) A double edged sword
State whether the following statement is True or False.
'You attitude' means writing the word 'you' many times in a letter.
-
True
-
False
This Statement is False because of the following reasons:
State whether the following statement is True or False.
Postscript should not be used in business letters.
-
True
-
False
This statements is True because of the following reasons:
State whether the following statement is True or False.
Business letter is the silent salesman.
-
True
-
False
This statement is True because of the following reasons :
State whether the following statement is True or False.
Courtesy is one of the requisites of a good business letter.
-
True
-
False
This Statement is True because of the following reasons:
State whether the following statement is True or False.
A letter without a date is complete.
-
True
-
False
This statement is False because of the following reasons:
State whether the following statement is True or False.
Margin on all sides is a waste of paper.
-
True
-
False
State whether the following statement is True or False.
A letter without date is incomplete.
-
True
-
False
This statements is True because of the following reasons:
State whether the following statement is True or False.
Signature provides legal value to the letter.
-
True
-
False
This statement is True because of the following reason:
State whether the following statement is True or False.
A subject-line helps in filing.
-
True
-
False
This statements is True because of the following reasons:
A meeting is not valid without the quorum.
-
True
-
False
Quorum is the minimum number of members required to be present at a meeting to transact business. The quorum safeguards the organization by preventing a very small number of members from taking action on behalf of the entire organization.
State the following statement is True or False:
-
True
-
False
This statement is False because of the following reasons:
FAX is an abbreviation of _________.
-
Facsimile
-
Faximile
-
Faxisimile
-
Faxsimilee
FAX is an abbreviation of Facsimile. It is also known as telescoping or teletext. FAX is generally defined as one of the modes through which telephonic transmission of printed material can be done. The telephone number is usually connected with any output device, like printer.
In TELEGRAM Stop is to be entered.
-
At the end of the message
-
Between the two words
-
Between the two lines
-
At the beginning of the message
In TELEGRAM Stop is to be entered between the two words. A telegraph message sent
by an electrical telegraph operator or telegrapher using Morse code (or
a printing telegraph operator using plain text) was known as a telegram. Telegram is regarded is a cloud-based instant messaging service.
Feature of email packages helps to ______.
-
Highlight
-
Delete
-
Attach
-
Both a & b
Feature of email packages helps to attach. Any computer based documents can be attached and sent along with the email via electronic transmission. One or more files can be attached with the email.
Who is the founder of E-mail?
-
Merrian
-
Tomlinson
-
Aristotle
-
None
Hint Ray Tomlinson is credited with inventing email in 1972.
Some of the good feature(s) of email is/are __________.
-
Consice
-
Well-organised
-
Polite
-
All of the above
___________ option filters unwanted e-mails from being delivered to the Inbox.
-
Interface
-
Spam
-
Browser
-
Jargon
Unsolicited or Junk mails can be filtered by using the 'Spam' option.
The abbreviation 'VSAT' stands for ________.
-
Very Straight Aperture Terminals
-
Very Straight Aperture Transfer
-
Very Small Aperture Transfer
-
Very Small Aperture Terminals
VSAT (Very Small Aperture Terminal) is a satellite communications system that serves home and business users.
A VSAT end user needs a box that interfaces between the user's computer and an outside antenna with a transceiver.
The transceiver receives or sends a signal to a satellite transponder in the sky.
All types of voice and non voice messaging services are known as ______________.
-
Business services
-
Telecom services
-
Social services
-
Personal services
- Business services are those services which are used by business enterprises for the conduct of their activities.
- Telecom services provide voice and non voice messaging services.
- Social services are those services that are generally provided voluntarily in pursuit of certain social goals.
- Personal services are those services which are experienced differently by different customers. They will also depend upon customer’s preferences and demands. For example, tourism, recreational services, restaurants.
The vertical flow of communication from lower level to one higher level is ________________.
-
Upward communication
-
Downward communication
-
Formal communication
-
Horizontal communication
- Upward communication flows to a higher level in an organization. It provides feedback on how well the organization is functioning. The subordinates use upward communication to communicate to their superiors.
- Downward communication flows from a higher level in an organization to a lower level. It happens from superiors to subordinates in a chain of command.
- Formal communication is the official interchange of ideas/information. It is also called as 'Proper Channel Communication'.
Liaison office acts as communication channel between _________.
-
foreign corporation and Indian customers
-
foreign corporation and educational institutes
-
foreign corporation and art galleries
-
none of the above
Liaison office acts as communication channel between foreign corporation and Indian customers. Liaison office functions as a representative office in order to understand business and investment climate. It also conveys information to the head office or principal office of the company.
___________ is a satellite based media services provided by cellular service providers.
-
VSAT
-
DTH
-
Cellular mobile
-
All of the above
Telegram was charged on the basis of _________.
-
number of words used
-
number of letter used
-
number of sentences used
-
number of paragraphs used
Telegram was charged on the basis of number of words used. A telegraph message sent by an electrical telegraph operator or telegrapher using Morse code (or a printing telegraph operator using plain text) was known as a telegram. Telegram is regarded is a cloud-based instant messaging service.
Which is the most historical way of sending information?
-
Internet
-
Telephone
-
Telegram
-
All of the above
Telegram is the most historical way of sending information. Telegram was charged on the basis of number of words used. A telegraph message sent by an electrical telegraph operator or telegrapher using Morse code (or a printing telegraph operator using plain text) was known as a telegram. Telegram is regarded is a cloud-based instant messaging service.
-
compliments
-
consideration
-
correspondence
-
none of these
C. correspondence
Rate of return which considers riskiness and an available returns on investments is classified as _______________.
-
constant dividend
-
constant rate
-
maximum rate of return
-
minimum acceptable rate of return
A _______ was developed to offer a broad coverage against all possible damages arising from a variety of risks.
-
Lump-sum policy
-
One-time policy
-
Comprehensive policy
-
All of the above
A comprehensive policy was developed to offer a broad coverage against all possible damages arising from a variety of risks. Comprehensive policy typically covers damage from fire, vandalism or falling objects. Comprehensive policy is often regarded as an optional coverage.
Health Insurance is a safeguard against rising medical costs.
-
True
-
False
Health Insurance is a safeguard against rising medical costs- this is a true statement. Health insurance can be defined as a policy which is designed to provide coverage to costs which occur due to medical care. It helps to provide financial protection in case of hospitalization of the insured.
Whenever you buy a vehicle, motor insurance is equally important and third party liability insurance is mandatory.
-
True
-
False
'A' group items in the ABC system are ______________.
-
Large number of items with large rupee investment
-
Very high quality items
-
Large number of items with small rupee investment
-
Small number of items with large rupee investment
-
Sub standard items with large rupee investment.
ABC analysis is an inventory management technique in which inventory is segregated into three groups - A, B and C on the basis of the value of annual usage. The A items are those in which contribute the largest rupee investment.
State the following statement is True or False:
-
True
-
False
Since the company is an artificial person, Director acts an agent of the company. Director acts as a trustee by safeguarding the financial and other resources of the company. He/She acts as a managing partner by managing the company's affairs under the guidance of the Board of Directors.
State the following statement is True or False:
-
True
-
False
Subject to the provisions of the Companies Act 2013, the Board of Directors of a company shall be entitled to exercise all such powers, and to do all such acts and things, as the company is authorized to exercise and do.
-
True
-
False
State the following statement is True or False:
-
True
-
False
The intimation to members stating the day, date, time and place of meeting is known as notice- this is a true statement. When any information needs to get delivered to all the members of the organization, then notice is written to inform abut the necessary details like- day, time,venue, etc.
-
True
-
False
The Board of Directors is a team of people elected by a corporation's shareholders to represent the shareholders' interests and ensure that the company's management acts on their behalf. The head of the board of directors is the chairman or chairperson of the board.
-
True
-
False
The type of warehouse suitable for seasonal goods is ______.
-
Private warehouse
-
Co-operative warehouse
-
Cold Storage warehouse
-
Public warehouse
The type of warehouse suitable for seasonal goods is cold storage warehouse. Cold storage warehouse helps to prolong the shield life for fresh goods. It helps to keep the goods fresh after production and before the delivery or sale of the goods.
Identify the type of warehouse licensed by the government provided for storing imported goods _______________.
-
Duty-paid warehouse
-
Bonded warehouse
-
Government warehouse
-
Licensed warehouse
Bonded warehouse licensed by the government provided for storing imported goods. It may be managed by the state or private enterprises.Bonded warehouse can be defined as customs-controlled warehouse for storing the imported goods until the duty is paid.
Cold-Storage are found in ______.
-
Kolkata
-
Delhi
-
Mumbai
-
All of the above
How does warehousing help in the widening of the market?
-
The goods stored are maintained in good condition.
-
Goods can be transported in bulk.
-
Processed goods can be packaged.
-
Goods produced at one place can be supplied at a distant place by storing them in various cities.
Goods produced at one place can be supplied at a distant place by storing them in various cities as because warehousing help in widening of the market. Warehousing can be defined as an act of storing goods which are to be distributed or sold later.
The growth in warehousing in India is primarily being driven by the factors viz __________.
-
Growing manufacturing activity
-
Rising domestic consumption
-
Increasing international trade
-
All of the above
Quotation on GIF basis included _________.
-
cost of product
-
expenses incurred on insurance
-
expenses incurred on freight
-
all of the above
Central Sales Tax _______________.
-
Varies
-
Fixed to 4%
-
Fixed to 11%
-
Various from 4% to 10%
__________ warehouse divides the the commodities stored into smaller quantities.
-
Consolidation
-
Break the bulk
-
Stock piling
-
Price stabilsation
Which of the following are a type of warehouse?
-
Private
-
Public
-
Bonded
-
All of the above
Private warehouses are operated, owned or leased by a company handling their own goods, such as retail chain stores or multi-brand multi-product companies.
The place where goods are preserved on a large scale in a systematic and orderly manner is commonly called as _____________.
-
Retail outlet
-
Factory
-
Open ground
-
Warehouse
The place where goods are preserved on a large scale in a systematic and orderly manner is commonly called as warehouse. Goods are stored in warehouse generally before th delivery or sale of the goods. Warehouse helps to protect the perishable goods.
Which among the following gives an idea that the goods preserved are perishable?
-
Cold storage helps to maintain the quality of goods.
-
It helps to widen the market.
-
It saves time by providing the goods as and when required.
-
Processed goods can be graded, packed, and labeled.
Cold storage helps to maintain the quality of goods gives an idea that the goods preserved are perishable. Cold storage is useful as it helps to store perishable goods for a period of time. Cold storage is crucial as it helps to prolong thhe shelf life of fresh goods.
Goods once cleared from Bonded warehouse can be shifted to Duty-paid warehouse.
-
True
-
False
Bonded warehouses are licensed by the government to accept imported goods prior to payment of tax and customs duty.
'Goods in bond' is related to which of the following warehouses?
-
Public warehouses
-
Bonded warehouses
-
Co-operative warehouses
-
Cold-storage warehouse
- Public
warehouses can be used for storage of
goods by traders, manufacturers or
any member of the public after the
payment of a storage fee or charges.
The government regulates the operation
of these warehouses by issuing licences
for them to private parties.
-
Bonded
warehouses are licensed by the
government to accept imported goods
prior to payment of tax and customs
duty. These are goods which are
imported from other countries.
Importers are not permitted to remove
goods from the docks or the airport till
customs duty is paid.
-
At times, importers are not in a
position to pay the duty in full or does
not require all the goods immediately.
The goods are kept in bonded
warehouses by the customs authorities
till the customs duty is paid. These
goods are said to be in bond.
- Some
marketing cooperative societies or
agricultural cooperative societies have
set up their own warehouses for
members of their cooperative society.
- Cold-storage warehouse are suitable for storing goods that are highly perishable.