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Meaning, nature and importance of services - class-XI

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CWC stands for _______.

  1. Central Water Commission

  2. Central Warehousing Commission

  3. Central Warehousing Corporation

  4. Central Water Corporation


Correct Option: C
Explanation:
Central Warehousing Corporation (CWC) is a premier Warehousing Agency in India, established during 1957 providing logistics support to the agricultural sector and is a public Warehouse operator offering logistics services to diverse group of clients.

State the following statement is True or False:

The report prepared by the director at the end of every financial year is called Annual Report or Director Report.

  1. True

  2. False


Correct Option: A
Explanation:

A directors’ report is a legal financial document that companies are required to file at end of the financial year.

Which of the following can be treated as disadvantage of HUF form of business?

  1. A HUF business is not affected by the insolvency or death of any member including that of karta.

  2. An inefficient karta can do harm to the business.

  3. The continuity of business is always under threat. It may be due to a small rift within the family and if a co-parcener asks for a partition the business is closed.

  4. Since the karta has absolute freedom to manage the business, there is scope for him to misuse it for his personal gains.


Correct Option: B
Explanation:

Despite having various advantages, the HUF form of business has disadvantages as well. One of them could be misuse of power. Since the karta has absolute freedom to manage the business, there is a scope for him to misuse it for his personal gains. An inefficient karta can do harm than good to the business.

Businesses providing direct services like tailors, restaurants and professional services like doctors, lawyers are generally organized as _____________.

  1. Proprietary concern

  2. Trust

  3. Co-operative society

  4. Any of the above


Correct Option: A
Explanation:

These business are usually run at a smaller scale and hence are organised as proprietary business firms.

Trust can be called as a form of business wherein a trustee (an individual or a company) runs business for the benefit of the beneficiaries.
The cooperative society is a voluntary association of persons, who join together with the motive of welfare of the members. 

Services can be touched and felt.

  1. True

  2. False


Correct Option: B
Explanation:

Services are intangible. They cannot be touched and felt. Inseparability is another characteristic of a service.

The purpose of strategy is to provide__________.

  1. the strategic direction for an organization in the foreseeable future.

  2. direction and scope of an organization over the long term, which achieves advantage for an organization within a changing environment to meet the needs of markets.

  3. direction and scope of an organization over the long-term, which achieves advantage in a changing environment through its configuration of resources and competences with the aim of fulfilling stakeholder expectations.

  4. a set of standards which all employees in an organization should strive to attain


Correct Option: C
Explanation:

The purpose of strategy is to provide direction and scope of an organization over the long-term, which achieves advantage in a changing environment through its configuration of resources and competences with the aim of fulfilling stakeholder expectations. Business strategy helps to increase the efficiency of the organizational activities and minimize costs.

In order for promissory estoppel to arise, a number of requirements exist. Which of the following is NOT a requirement for promissory estoppel?

  1. The promise must be made by clear words.

  2. It must be inequitable for the promisor to go back on his promise.

  3. The promisee must rely on the promise.

  4. There must be a clear promise that legal rights will not be enforced.


Correct Option: A
Explanation:

In order for promissory estoppel to arise, a number of requirements exist. The promise must be made in clear words is not a requirement for promissory estoppel. Promissory estoppel can be defined as legal principle which is enforceable y law even if the promise is made without formal consideration.

Technological improvements are similar to international trade since both ____________________.

  1. increase the nation's aggregate Income

  2. reduce unemployment for all domestic markers

  3. neither helps in exports nor in imports

  4. make loss to nation


Correct Option: A
Explanation:

Intentional trade has brought countries together. It involves technological improvements to cater to the needs of customers across the world. Such improvements help increase the nation's aggregate income.

An operations strategy is created directly from the strategy ______________.

  1. Corporate strategy

  2. Marketing Strategy

  3. Business strategy

  4. Human resource strategy


Correct Option: C
Explanation:

An operations strategy is created directly from the business strategy. Operation strategy is associated with business strategy and it is a part of business strategy. It helps to maximize the efficiency of the organizational activities and minimize costs.

The process of comparing the products and services with those of best in the industry to improve quality and performance is known as _____________.

  1. Advertising

  2. After-sale-Device

  3. Bench marking

  4. None of the above


Correct Option: C
Explanation:

The process of comparing the products and services with those of best in the industry to improve quality and performance is known as bench marking. Bench marking can be defined as a process of measuring performance of the company against other companies in the market. Bench marking is conducted to identify the internal opportunities which will lead to improvement in organizational objectives.

ROI stands for ______________.

  1. Return On Investment

  2. Return On Internet

  3. Retyping Of Instruction

  4. Redesigning Of Interpreter


Correct Option: A
Explanation:

ROI stands for Return On Investment

"A performance measure used to evaluate the efficiency of an investment or to compare the efficiency of a number of different investments. To calculate ROI, the benefit (return) of an investment is divided by the cost of the investment; the result is expressed as a percentage or a ratio."

ROI stands for return on investment, which is a comparison of the profits generated to the money invested in a business or financial product. A negative ROI means the investment lost money, so you have less than you would have if you had simply done nothing with your assets.

Return on investment, or ROI, is the ratio of a profit or loss made in a fiscal year expressed in terms of an investment and shown as a percentage of increase or decrease in the value of the investment during the year in question. The basic formula for ROI is: ROI = Net Profit / Total Investment * 100.

ROI stands for Return On Investment. You can think of ROI as the actual 'worth' of your investment. Another way of seeing it, is that ROI is the money you get back from your invested money.

Tick mark the correct answer.
Which one of the following may not necessarily be an advantage of co-ordination?

  1. Effective supervision

  2. Unity of direction

  3. Creative force

  4. Summarisation of all management functions


Correct Option: C

Number of units are 5000 and per unit price is $60, then flexible budget variable would be __________.

  1. $5, 000, 000

  2. $3, 000, 000

  3. $2, 000, 000

  4. $1, 000, 000


Correct Option: B

The tax liability up to the date of transfer of business will be on _____________.

  1. Transferor Only

  2. Transferee Only

  3. Jointly and Severally liable by both the transferor and transferee

  4. Tax Liability Not transferrable


Correct Option: C

When can the proper officer issue summons to call upon a person?

  1. To give evidence

  2. Produce a document

  3. Produce any other thing in an enquiry

  4. All of the above


Correct Option: D

The real determinant of buying in income and saving theory is?

  1. Purchasing power

  2. Maximum satisfaction

  3. Stimulation of want

  4. Income


Correct Option: A
Explanation:
The real determinant of buying in income and saving theory is :- PURCHASING POWER. 
As Purchasing Power is dependent on disposable income, i.e. , income left after payment of tax and savings. 
Source :- Consumer behavior Theories,pdf. (Bangladehs Open University).  

Motives are influenced by________.

  1. culture

  2. socio-economic background

  3. personality

  4. all of the above


Correct Option: D
Explanation:

Motives are influence by :-

According to Oxford dictionary, a motive is a reason for doing something, Also Motivations can be defined as the arising force behind all the actions of an individual. The influence of an individuals needs and dervies both haved a strong impact on the direction of their behavior where are highly dependent on culture, socio, economucal, political, geographical, personality and other ambitious in life.
Ans : - $(D)$ All the above  

Which of the following external factors influences capital structure?
I. Level of interest rates
II. Level of stock prices
III. Dilution of value
IV. Tax policy on interest and dividends
Of these:

  1. I and IV are correct

  2. II and III are correct

  3. I, II and IV are correct

  4. All are correct


Correct Option: C
Explanation:

C.

The capital structure of a company consists of debt and equity. When the interest rates increase, the company relies more on equity and when the interest rate decreases, the company will borrow more funds. 
When the share prices increase, the lending agencies are willing to give loans to the company and vice-versa.
When tax rates are high the business will borrow more funds rather than raising equity capital.

State the following statement is True or False:

The principle of 'one share one vote' is used in the poll voting method. 

  1. True

  2. False


Correct Option: A
Explanation:

As per Section 109 a poll may be demanded by such number of members holding, shares worth minimum value of Rs. Five Lakh or 10% voting power in the Company. Principle of “One share – One vote” is recognized under this method.

State the following statement is True or False:

A method of voting where members can vote in proportion to the number of shares held is called poll.

  1. True

  2. False


Correct Option: A
Explanation:

As per Section 109 a poll may be demanded by such number of members holding, shares worth minimum value of Rs. Five Lakh or 10% voting power in the Company. 

All the members in person or by proxy at a meeting have their voting right in a poll in proportion to the number of shares held by each of them.

A written record of the business transacted and the resolution passed at the meeting is minute.

  1. True

  2. False


Correct Option: A
Explanation:

Minutes of meeting is an official record of the proceedings of a meeting. A record of minutes of meeting is to be kept in a minutes book maintained at the Registered office of the company or at a place approved by the Board of Directors of the company.

State the following statement is True or False:

The Chairman's special voting right is called the casting voting.

  1. True

  2. False


Correct Option: A
Explanation:

Casting vote is called as second vote which is used by  Chairman in case of tie, to resolve a deadlock. 

If the Articles of the company so provide, the Chairman shall have a casting vote.

State the following statement is True or False:

A motion which brings to the notice of the Chairman certain irregularities of the meeting is point of order.

  1. True

  2. False


Correct Option: A
Explanation:

Point of order is a type of formal motion that leads to an interruption of the meeting. A member can raise a question on the procedure of the meeting. Point of order by a member thus interrupts the meeting and draws the attention of the Chairman pointing out the irregularities in the proceedings.

State the following statements is True or False:

A person appointed by a member to attend and vote at meeting is known as proxy.

  1. True

  2. False


Correct Option: A
Explanation:
According to the Companies Act, any member of a company entitled to attend and vote at a meeting of the company shall be entitled to appoint another person as a proxy to attend and vote at the meeting on his behalf. Provided that a proxy shall not have the right to speak at such meeting and shall not be entitled to vote except on a poll.
The meeting in which the auditors are appointed is the Annual General Meeting.
  1. True

  2. False


Correct Option: A
Explanation:

According to Section 139 of the Companies Act, every company shall, at the first annual general meeting, appoint an individual or a firm as an auditor who shall hold office from the conclusion of that meeting till the conclusion of its sixth annual general meeting and thereafter till the conclusion of every sixth meeting. 

The manner and procedure of selection of auditors by the members of the company at such meeting shall be such as may be prescribed.

State the following statement is True or False:

A Director who is entrusted with the substantial powers of management is the Managing Director.

  1. True

  2. False


Correct Option: A
Explanation:
Managing director is defined by the Companies Act 2013 as:
'a director who, by virtue of the articles of a company or an agreement with the company or a resolution passed in its general meeting, or by its Board of Directors, is entrusted with substantial powers of management of the affairs of the company and includes a director occupying the position of managing director, by whatever name called'.

The purpose(s) of business that goes beyond earning profits _____________.

  1. An important institution in society

  2. For the supply of goods and services

  3. Creating job opportunities

  4. All of above


Correct Option: D
Explanation:

Profit making itself shall not be the purpose of business entities. It is running in an environment where a business entity's responsibilities widen. It contributes to the growth of the society. It supplies the required goods and services thereby catering to the needs of the society. A business entity creates job opportunities for the society. Thus, the purpose of a business entity has to be growth of the society by being a profitable enterprise in itself.

_____________ services are the services uses used by business enterprises to conduct their activities.

  1. Business

  2. Social

  3. Personal

  4. All of the above


Correct Option: A
Explanation:

Business services are those services which are used by business enterprises for the conduct of their activities.

Social services are those services that are generally provided voluntarily in pursuit of certain social goals.
Personal services are those services which are experienced differently by different customers.

What makes services difficult to be judged than goods?

  1. Price

  2. Intangibility

  3. Place

  4. Promotion


Correct Option: B
Explanation:
A risk is associated with service when a customer buys it as customer cannot see the service before availing it. 
Thus, intangibility makes it difficult to judge services than a tangible product.

Involvement of customers in services is the most important characteristic of services. 

  1. True

  2. False


Correct Option: A
Explanation:

Services are intangible and cannot be felt. They are heterogeneous, so are unique. They are customized to suit the requirements of customers. Hence customers are the important aspect of a service industry.

The service provided to improve the standard of living of the weaker sections of society are ______________.

  1. Business services

  2. Social services

  3. Personal services

  4. None of the above


Correct Option: B
Explanation:
Business services are those services which are used by business enterprises for the conduct of their activities.
Social services are those services that are generally provided voluntarily in pursuit of certain social goals. These social goals may be to improve the standard of living for weaker sections of society, to provide educational services to their children, or to provide health care and hygienic conditions in slum areas.
Personal services are those services which are experienced differently by different customers.

Services are ___________ in nature.

  1. Intangible

  2. Inconsistent

  3. Inseparable

  4. All of the above


Correct Option: D
Explanation:

Services are intangible. They cannot be touched and felt. They are inconsistent as it they are unique and heterogeneous. They are inseparable as well which means that the production and consumption of service cannot be separated unlike a tangible product.

A joint HUF business ceases to exist on the death of the KARTA.

  1. True

  2. False

  3. Partly true

  4. None of above


Correct Option: B
Explanation:

On the death of the Karta, the Joint Hindu Family business continues to exist as the next senior-most family member becomes the Karta. However, a Joint Hindu Family business can be dissolved any time either through mutual agreement between members or by partition.

___________ services are experienced differently by different customers according to their preferences and demands.

  1. Business

  2. Social

  3. Personal

  4. All of the above


Correct Option: C
Explanation:
  • Business services are those services which are used by business enterprises for the conduct of their activities.
  • Social services are those services that are generally provided voluntarily in pursuit of certain social goals.
  • Personal services are those services which are experienced differently by different customers. They will also depend upon customer’s preferences and demands. For example, tourism, recreational services, restaurants.

The simultaneous activity of production and consumption of services is called _____________.

  1. Inventory

  2. Inconsistency

  3. Inseparability

  4. Intangibility


Correct Option: C
Explanation:

They are inseparable as well which means that the production and consumption of service cannot be separated unlike a tangible product.

Which of these statement(s) is/are true about a good objective?

  1. A good objective should clarify the desired result.
  2. Enable achievement to be measured.
  3. Need not specify a time scale.

  1. 1 & 2

  2. 2

  3. 1

  4. 3


Correct Option: A
Explanation:

Objectives are laid down so as to achieve the desired results. A good objective formed should be clear which is meaningful and understandable. While setting objective, it should be ensured that the performance can be measured in monetary terms.

What does the postal rule state?

  1. That acceptance occurs as soon as the letter is posted.

  2. The acceptance occurs when the letter is received by the offeror.

  3. That acceptance occurs when the letter is read by the offeror.

  4. That acceptance does not occur if the letter lost in the post.


Correct Option: A
Explanation:

Postal rule states that acceptance occurs as soon as the letter is posted.. According to the postal rule, there is a contract which makes the acceptance  possible when the letter gets posted. Postal rule is often referred as a rule of contract law.

International trade in goods & services is sometimes used as a substitute for all of the following except ________________________________.

  1. international movement of capital

  2. domestic production of different goods and services

  3. international movement of labor

  4. international movement of technology


Correct Option: B
Explanation:

International trade in goods & services is sometimes used as a substitute for international movement of capital, international movement of labour and international movement of technology except domestic production of different goods and services. Goods and services which are produced and consumed within the given territory are not included in the domain of international trade in goods and services.

International trade is based on the idea that ______________.

  1. exports should exceed imports

  2. resources are less mobile internationally are goods

  3. resources are more mobile internally than are goods.

  4. imports should not be there


Correct Option: B
Explanation:

International trade is based on the idea that resources are less mobile internationally are goods. International trade can be defined as a process by which exhange of capital goods and services are done across border of different territories. It forms a crucial share in an economy's GDP.

Standing offer means purchasing of goods on _____________.

  1. as and when basis

  2. as and where basis

  3. as and how basis

  4. none of the above


Correct Option: B
Explanation:

Standing offer means purchasing of goods on as and where basis. Standing offer is not to be referred as any contract. Standing offer can be described as an offer from a potential supplier in order to provide goods and services. The prices and terms and conditions should get fixed at a before hand in case of standing offer.

Which one of the following is not a remedy available in case of default?

  1. Sue for breach of contract and for damages.

  2. Repossess the goods after the buyer has resold them.

  3. Stop delivery of the goods.

  4. Demand specific performance.


Correct Option: B
Explanation:

Repossess the goods after the buyer has resold them.is not a remedy available in case of default.  When the buyer defaults on payments, possessions on something cannont be retaken..

An agent, which sells the goods, which are in its possession for his principal, is ______________.

  1. broker

  2. factors

  3. auctioneers

  4. none of the above


Correct Option: A
Explanation:

An agent, which sells the goods, which are in its possession for his principal, is broker. Broker is responsible for arranging transactions between the buyer and seller of any goods. A broker is entitled to a certain amount of commission when the deal is executed.

Goods displayed on a shop window with a price tag is an _______________.

  1. offer

  2. invitation to offer

  3. counter of the above

  4. none of the above


Correct Option: B
Explanation:


Goods displayed of a shop window with a price label will amount invitation to offer since the shopkeeper making an invitation invites others to make an offer to him. It is prelude to an offer inviting negotiations or preliminary discussions.

_________ offers the opportunity to produce goods as per the requirements of a customer.

  1. Job Method

  2. Batch method

  3. Flow method

  4. All of the above


Correct Option: A
Explanation:

Job method offers the opportunity to produce goods as per the requirements of a customer. Customer is the king pin of the market. Thus, job methods helps to know the requirements and interest of the customers and then production of the required goods and services are to be started accordingly.

What do we mean by ITES?

  1. Indian Technology Enabled Services

  2. International Telecommunication Extra Services

  3. Information Technology Enabled Services

  4. none of the above


Correct Option: C
Explanation:

ITES Information Technology Enabled Services. It covers the entire gamut of operations which is related to Information Technology. It helps to improve the efficiency of an organization. It is also known as enabled services or remote services.

Paid form of non-personal promotion of ideas, goods and services by an identified sponsor is called:

  1. Advertising.

  2. Sales promotion

  3. Personal Selling

  4. None of the above


Correct Option: A
Explanation:

Paid form of non-personal promotion of ideas, goods and services by an identified sponsor is called advertising. Advertising is a marketing tactic. It helps to reach the wide-base of customers who are willing to buy products or services of the company which are advertised.

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