The consumer protection act, 1986 - class-XII
Description: the consumer protection act, 1986 | |
Number of Questions: 37 | |
Created by: Sara Dalvi | |
Tags: organization of commerce and management commerce business studies consumer protection consumerism |
The consumer protection act provides for six consumer rights.
Consumer protection has a moral justification for business.
Situation in which cost object has any job, customer or product is known as
A consumer consuming two goods will be in equilibrium, when the marginal utilities from both goods are ____________________.
A _______ is generally understood as a person who uses or consumes goods or avails of any service
The desirable method of consumer protection is ___________.
Consumer Welfare Fund is created by ______________.
Which of the following award(s) is/are given every year by Government of India in the field of consumer protection?
The Consumer Welfare Fund is created in _______.
What are the basic remedy/remedies for the settlement of disputes?
___________ are set up in each district by the concerned State Government.
Rights of a consumer are protected under __________________.
The apex consumer court in India under the Consumer Protection Act of 1986 is referred to as_________.
Which of the following is not a forum of Consumer Dispute Redressal System?
Which one of the following is matched correctly?
Which of the following is true?
As per the _____________ the consumer has right to acquire knowledge and to be a well informed consumer through life.
A consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services according to the ___________.
The state commissions are set up in each state by ___________________
Which act safeguards and provides reliefs to the buyers of the goods in case the goods purchased do not match with express or implied conditions or warranties?
___________ play an important role in educating consumers about their rights and providing protection to them.
The _________ can protect the interests of the consumers by enacting various legislations.
Under __________, a consumer is well informed about his rights and the reliefs available to him, is in a a position to raise his voice against any unfair trade practices or unscrupulous exploitation.
The Consumer Protection Act, 1986 provides for _______-tier machinery at the district, state and national levels for redressal of consumer grievances.
Which of the following is not a way of consumer protection?
The draft form of a proposed statute law is called:
Which is not an option for the victim of a breach of a condition?
Buyers can exercise high bargaining power over their suppliers if: __________.
You are writing a report on the level of customer satisfaction at each of your three locations. Which of the following is the BEST title for your report?
Which of the following is appropriate for reports?
A thought of new product is examined amongst potential consumers to determine consumer Acceptance at which state?
A distinct advantage that provides a firm to contribute greatly to customer benefits in the end products is known as _____________.
Consumer's market is a type of __________ market.
Distribution channel aims of moving products from producer to ___________.
Dividing the total market into several groups on the basis of consumer characteristics is known as:
Match the following:
A. | Various combinations of two commodities that a consumer can purchase | 1. | Indifference map |
---|---|---|---|
B. | Various combinations of two commodities that give consumer equal satisfaction | 2. | Indifference curve |
C. | A set of indifference curves | 3. | Budget line |
D. | Point of agency of a budget line and an indifference curve | 4. | Consumer's equilibrium |
____ account for the bulk of call centre activities with 24 x 7 handling of inbound customer queries and grievances and out-bound activities customer surveys, payment follow up, and telemarketing.