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Grievance redressal mechanism - class-XII

Description: grievance redressal mechanism
Number of Questions: 36
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Tags: commerce grievance redressal mechanism business studies organization of commerce and management consumer protection
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A complaint can be made to a District forum when the value of the goods or services in question, along with the compensation claimed, exceeds Rs. 20 lakhs.

  1. True

  2. False


Correct Option: B
Explanation:

A complaint can be made to a District forum when the value of the goods or services in question, along with the compensation claimed, does not exceeds Rs. 20 lakhs, hence above statement is false.

Under the consumer protection act, a complaint can be filed by a consumer for a defective goods and also for deficiency in service.

  1. True

  2. False


Correct Option: A
Explanation:

 Before formally filing a Consumer Complaint, it is desired that the Consumer gives notice to the opposite party of the fact of any deficiency in service or of unfair trade practice etc to see if the trader is willing to make good the loss suffered by either replacing the commodity or returning the value of the purchase. If yes, the issue resolves then and there. But if the trader refuses or neglects here that the consumers needs to approach the Consumer Court.

Any _______ can file a compliant.

  1. consumer

  2. trader

  3. retailer

  4. seller


Correct Option: A
Explanation:

Any consumer can file a compliant.A complaint can be filed by-
a) any consumer
b) any registered consumer association
c) The central or state government
d) A legal heir or representative of a deceased consumer

The Price Rise Resistance Movement was set up in ________.

  1. Delhi

  2. Mumbai

  3. Kolkata

  4. Chennai


Correct Option: A

A Consumer Guidance Society was set up in Mumbai in ___________.

  1. 1964

  2. 1965

  3. 1966

  4. 1967


Correct Option: C

A National Consumer Council of India was formed in New Delhi in _________.

  1. 1988

  2. 1969

  3. 1970

  4. 1971


Correct Option: A
Explanation:

A National Consumer Council of India was formed in New Delhi in 1988. This council was set up by the Consumer Protection Act. It helps to uphold the interest of the consumers. National Consumer Council also function to protect the rights of the consumers.

If the amount claimed by a onsumer as compensation is Rs 89 lacs, the case under the Consumer Protection Act shall be filed with ________.

  1. District Consumer Redressal Forum

  2. State Consumer Disputes Redressal Commission

  3. National Consumer Disputes Redressal Commission

  4. Supreme Court


Correct Option: B

Which of the following schemes are popular for the case of baby food and tinned food items?

  1. Buy-back allowance

  2. Trading stamps

  3. Factory-in-pack premiums

  4. Money refund offer


Correct Option: C
Explanation:

Factory-in-pack-premiums schemes are popular for the case of baby food and tinned food items. It arrives in a promotional form. Factory-in-pack--premiums can be defined as a way of packaging in which one product is packed with a sample, which is known as premium.

Following are out of the purview of the Consumer Protection Act
i. Doctors
ii. Advocates
iii. Practising Chartered Accountants
iv. Railways

  1. (i) and (ii)

  2. (i), (ii), and (iii)

  3. All of the above

  4. None of the above


Correct Option: D
Explanation:

None of the following are out of the purview of the Consumer Protection Act
i. Doctors
ii. Advocates
iii. Practising Chartered Accountants

iv. Railways
Consumer Protection Act was enacted by the Government of India in order to protect the interests of the consumers.

Which of the following statements is true?

  1. A member of District Forum can hold office up to the age of 65 years

  2. A State Commission is established by the Central Govt.

  3. There can be only one District Forum in a district

  4. All of the above


Correct Option: A
Explanation:

A member of District Forum can hold office up to the age of 65 years- this statement is true. The first authority before whom a complaint may be filed by a consumer as per the Consumer Protection Act, 1986 is District forum. In 1986, it had jurisdiction to entertain complaints where the value of goods or services does not exceed Rs 500000 but now the limit is raised to 20 lakhs.

Who can file a complaint?

  1. Any consumer

  2. Any registered consumer association

  3. Both a and b

  4. None of the above


Correct Option: C
Explanation:
A complaint can be filed by:-
a) any consumer
b) any registered consumer association
c) The central or state government
d) A legal heir or representative of a deceased consumer.

The ___________ consists of a President and two or other members, one of whom should be a woman.

  1. state commission

  2. district forum

  3. national commission

  4. both a and b


Correct Option: B
Explanation:

The district forum consists of a President and two or other members, one of whom should be a woman. The President can be a retired judge or working judge of District Court. They are appointed by the state government.

In case the aggrieved party is not satisfied with the order of the District Forum, he can appeal before the State Commission within ____ days of the passing of the order.

  1. 10

  2. 20

  3. 25

  4. 30


Correct Option: D
Explanation:

If the aggrieved party is not satisfied by the jurisdiction of the district forum then they can file an appeal against the judgement in State Commission within 30 days by depositinng Rs 25000 or 50% of the penalty amount whichever is less.A complaint can be made to the appropriate district forum when the value of goods or services in question, along with the compensation claimed, does not exceed Rs. 20 lakhs.

A complaint can be made to the appropriate district forum when the value of goods or services in question, along with the compensation claimed, does not exceed Rs. _____ lakhs.

  1. 10

  2. 15

  3. 20

  4. 25


Correct Option: C
Explanation:

A complaint can be made to the appropriate district forum when the value of goods or services in question, along with the compensation claimed, does not exceed Rs. 20 lakhs. If the aggrieved party is not satisfied by the jurisdiction of the district forum then they can file an appeal against the judgement in State Commission within 30 days by depositinng Rs 25000 or 50% of the penalty amount whichever is less.

A complaint can be made to the National Commission when the value of goods or services in question, along with the compensation claimed, exceeds Rs. ____ crore.

  1. 1

  2. 2

  3. 3

  4. 4


Correct Option: A

Which of the following are the functions of NGOs?

  1. Educating the general public about consumer rights

  2. Publishing periodicals and other publications

  3. Carrying out comparative testing of consumer products

  4. All of the above


Correct Option: D
Explanation:
The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products
In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers'  interest.
Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.NGOs have a constitution of  their own and are free from government interference.Educating the general public about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.

In India, several consumer organisations and non-governmental organisations (NGOs) have been set up for the protection and promotion of consumers' ________.

  1. right

  2. interest

  3. both a and b

  4. none of the above


Correct Option: B
Explanation:
In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers'  interest.
Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.NGOs have a constitution of  their own and are free from government interference.Educating the general public about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products

The President and four other members, one of which should be woman are appointed by the ____________.

  1. state government

  2. central government

  3. district forum

  4. state commission


Correct Option: B
Explanation:

The National Commission consists of a President and at least 4 other members, one of whom should be a woman.The President  are appointed by the central government, after the consultation with the Chief Justice of India.

The President and two other members, one of whom should be a woman, are appointed by the _________ concerned.

  1. state government

  2. central government

  3. state commission

  4. national commission


Correct Option: A
Explanation:

The President and two other members, one of whom should be a woman, are appointed by the state government concerned. The president who is a woman is mostly gets chosen after the consultation with the state government.

Publishing periodicals and other publications to impart knowledge about _______ problems, legal reporting, reliefs available and other matters of interests is a function of NGO.

  1. trader

  2. consumer

  3. retailer

  4. government


Correct Option: B
Explanation:
Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers'  interest.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products.

The appeals against the orders of a _________ can also be filed before the national commission.

  1. district forum

  2. state government

  3. state commission

  4. both a and b


Correct Option: C
Explanation:

The appeals against the orders of a state government can also be filed before the national commission.If the aggrieved party is not satisfied with the judgement of the state commission, then they can file an appeal to National Commission within 30 days by depositing 35000 or 50% of the penalty amount whichever is less.

The National Commission consists of a President and at least ____ other members, one of whom should be a woman.

  1. one

  2. two

  3. three

  4. four


Correct Option: D
Explanation:

The National Commission consists of a President and at least 4 other members, one of whom should be a woman.The President  are appointed by the central government, after the consultation with the Chief Justice of India.

Non-governmental organisations are _________ organisations which aim at promoting the welfare of people.

  1. profit

  2. non-profit

  3. medium

  4. small


Correct Option: B
Explanation:
Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.NGOs have a constitution of  their own and are free from government interference.Educating the general public about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers'  interest.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products

Carrying out comparative testing of consumer products in accredited laboratories to test relative qualities of competing brands and publishing the test results for the benefit of _______.

  1. traders

  2. retailers

  3. consumers

  4. government


Correct Option: C
Explanation:

Carrying out comparative testing of consumer products in accredited laboratories to test relative qualities of competing brands and publishing the test results for the benefit of consumers. It is done to uphold the interests. It also helps protect the rights of the consumers.

In India, several consumer organisations and NGOs have been set up for the _______ and _________ of consumers' interests.

  1. protection, promotion

  2. protection, rights

  3. promotion, rights

  4. none of the above


Correct Option: A
Explanation:
In India, several consumer organizations and NGOs have been set up for the protection and promotion of consumers' interests.NGOs have a constitution of  their own and are free from government interference.Educating the general public about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers'  interest.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products

Filing complaints in appropriate consumer courts on behalf of the consumers is a _______ of NGO.

  1. role

  2. function

  3. advantage

  4. disadvantage


Correct Option: B
Explanation:
Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers'  interest.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products

Providing legal assistance to _______ by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.

  1. traders

  2. retailers

  3. consumers

  4. government


Correct Option: C
Explanation:
Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers'  interest.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products.

Which of the following is not a function of NGO?

  1. Educating the general public

  2. Publishing periodicals and other publications

  3. Right to seek redressal

  4. Carrying out comparative testing


Correct Option: C
Explanation:

Right to seek redressalis not a function of NGO.NGOs have a constitution of  their own and are free from government interference.Educating the general public about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers'  interest.The functions of the NGOs are:

a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products

NGOs have a constitution of  their own and are free from __________ interference.

  1. government

  2. state government

  3. central government

  4. individual


Correct Option: A
Explanation:
NGOs have a constitution of  their own and are free from government interference.Educating the general public about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers'  interest.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products

Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a _______ of the NGO.

  1. role

  2. advantage

  3. disadvantage

  4. function


Correct Option: D
Explanation:
Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a functtion of the NGO.Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers'  interest.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products.

Consumer organisation are a group of people who seek to protect people from corporate abuse.

  1. True

  2. False


Correct Option: A
Explanation:

Consumer organization are a group of people who seek to protect people from corporate abuse- this is a true statement. Consumer organizations help to uphold the interests and rights of the consumers. It also helps to protect the consumers from the fraudulent practices in the market place.

Educating the ___________ about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.

  1. general public

  2. individuals

  3. company

  4. government


Correct Option: A
Explanation:
Educating the general public about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers'  interest.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products

Consumer organisations and NGOs perform ________ functions for the protection and promotion of interest of consumers.

  1. few

  2. several

  3. different

  4. none f the above


Correct Option: B
Explanation:
Consumer organizations and NGOs perform several functions for the protection and promotion of interest of consumers.NGOs have a constitution of  their own and are free from government interference.Educating the general public about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers'  interest.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products

The time limit for filing a complaints before the District forum under the Consumer Protection Act, $1986$ is _______.

  1. One year

  2. Two years

  3. Three years

  4. There is no such time limit


Correct Option: B

Which of the following are outside the scope of the Consumer Protection Act 1986?

  1. Newspaper industry

  2. Services provided under contract of personal service

  3. Banking industry

  4. Both (A) and (B)


Correct Option: B

The apex consumer court in India is referred to as _______.

  1. the Consumer education and research center

  2. the Consumer unity and trust society

  3. National consumer disputes redressal commission

  4. none of the above


Correct Option: C
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