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business skills Online Quiz - 4

Description: business skills Online Quiz - 4
Number of Questions: 20
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Tags: business skills
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Emails should generally be replied to within 24 hours; how soon should you return a phone call?

softskills business skills

  1. Also within 24 hours

  2. Within 2 hours

  3. Within 4 hours

  4. By the end of the business day

Show answer
Correct Option: C

AI Explanation

To answer this question, we need to understand the general etiquette and expectations regarding phone call responses.

Option A) Also within 24 hours - This option is incorrect because while emails should generally be replied to within 24 hours, phone calls are typically expected to be responded to more promptly.

Option B) Within 2 hours - This option is incorrect because while it is important to respond to phone calls promptly, a response within 2 hours may not be feasible or necessary in all situations.

Option C) Within 4 hours - This option is the correct answer. Returning a phone call within 4 hours is considered a reasonable and timely response in most cases. It shows professionalism and respect for the caller's time.

Option D) By the end of the business day - This option is incorrect because it implies a longer response time compared to the expected timeframe for phone call responses. While responding by the end of the business day may be acceptable in some cases, a quicker response within 4 hours is generally preferred.

The correct answer is Option C) Within 4 hours. This option is correct because returning a phone call within 4 hours is considered a reasonable and timely response.

How should a business introduction be made?

softskills business skills

  1. Introduce the more accomplished person to the lesser accomplished person

  2. Introduce the lesser accomplished person to the more accomplished person

  3. These days it's best to let people introduce themselves

  4. Introduce your boss first no matter who you are introducing them to

Show answer
Correct Option: B

You are talking business with a co-worker in their office. Where should you sit?

softskills business skills

  1. Don't sit until invited to sit

  2. Wherever you like

  3. Across the desk and to the right of it

  4. Nearest seat to the door

Show answer
Correct Option: A

You enter a business meeting after lunch and notice a colleague has spinach on her teeth. What do you do?

softskills business skills

  1. Ignore it, and hope she figures it out

  2. Take her aside and discreetly tell her

  3. Hope someone else tells her; it's an uncomfortable situation

  4. Make eye contact and then motion to her that she has something on her teeth

Show answer
Correct Option: B

It's casual Friday, but you are meeting with an important client. How do you dress?
softskills business skills

  1. As you would normally on Friday, as the concept of casual Friday is well understood

  2. A bit nicer than you would normally on Friday, but not in anything special

  3. Appropriate for a business meeting

  4. You don't give much thought to your dress at all and get dressed quickly and simply

Show answer
Correct Option: C

You have a business meeting scheduled but you're running  little late. Your client has been waiting about 5 minutes already. What do you do?

softskills business skills

  1. Leave what you're working on and meet with the client

  2. Tell your assistant to tell the client you'll be a few minutes

  3. Quickly finish what you're doing, then begin the meeting

  4. Go see the client yourself, tell them you're running late and will be finished soon

Show answer
Correct Option: D

You have something to discuss with a co-worker and head over to her office but she's on the phone. Do you

softskills business skills

  1. leave and come back later

  2. wait patienly in her office

  3. write a note & hand it to her

  4. try to talk to her while she is on the phone

Show answer
Correct Option: A

You should call your boss always as "Sir"

softskills business skills

  1. True

  2. False

Show answer
Correct Option: B

In an office setting, you should knock before entering someone's office if the door is shut.

softskills business skills

  1. True

  2. False

Show answer
Correct Option: B

You should smile when you answer your phone at work. Your smile will "show" through the phone.

softskills business skills

  1. True

  2. False

Show answer
Correct Option: B

Double clicking on my computer will display which of the following?

softskills business skills

  1. Desktop contents

  2. Drives, control panel and scheduled tasks

  3. Drives

  4. None of the above

Show answer
Correct Option: C

Which of the following can be used to map network drive?

softskills business skills

  1. Right click on start menu

  2. Right click on desktop

  3. Right click on taskbar

  4. Right click on my computer

Show answer
Correct Option: D

Which of the following can be used to log off ?

softskills business skills

  1. Left click on start menu

  2. Double click on taskbar

  3. Right click on desktop

  4. Right click on my computer

Show answer
Correct Option: A

‘Run’ command of start menu can be used for which of the following?

softskills business skills

  1. Terminating a program

  2. Minimize all the opened documents

  3. Open a program

  4. None of the above

Show answer
Correct Option: C

Which of the following does the action ‘right click ? refresh’ perform?

softskills business skills

  1. Retrieves deleted items

  2. Reloads current items

  3. Delete selected items

  4. None of the above

Show answer
Correct Option: B

Which of the following is not an application?

softskills business skills

  1. MS Office

  2. Calculator

  3. Winzip

  4. MS Windows

Show answer
Correct Option: D

Which of the following does the start menu on the taskbar has?

softskills business skills

  1. Help

  2. Search

  3. Logoff

  4. All of the above

Show answer
Correct Option: D

The contents of share drive exists in which of the following?

softskills business skills

  1. Server

  2. CPU

  3. Monitor

  4. None of the above

Show answer
Correct Option: A

Who can access share drive in a network?

softskills business skills

  1. Everyone can access

  2. Only people who are authorized can access

  3. Only people who are frequently accessing it can access

  4. None of the above

Show answer
Correct Option: B

Which of the following can be used to close an opened application?

softskills business skills

  1. Alt + Esc

  2. Alt + C

  3. Ctrl + 4

  4. Alt + F4

Show answer
Correct Option: D
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