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Operations Management

Description: This quiz is designed to test your knowledge of Operations Management concepts and techniques.
Number of Questions: 15
Created by:
Tags: operations management production planning inventory management quality management
Attempted 0/15 Correct 0 Score 0

What is the primary goal of operations management?

  1. To maximize profits

  2. To minimize costs

  3. To improve customer satisfaction

  4. To increase productivity


Correct Option: C
Explanation:

The primary goal of operations management is to improve customer satisfaction by providing high-quality products and services at a competitive price.

Which of the following is a key element of production planning?

  1. Forecasting demand

  2. Scheduling production

  3. Managing inventory

  4. All of the above


Correct Option: D
Explanation:

Production planning involves forecasting demand, scheduling production, and managing inventory to ensure that the right products are produced in the right quantities at the right time.

What is the purpose of inventory management?

  1. To minimize inventory costs

  2. To ensure that there is always enough inventory to meet demand

  3. To prevent stockouts

  4. All of the above


Correct Option: D
Explanation:

Inventory management aims to minimize inventory costs, ensure that there is always enough inventory to meet demand, and prevent stockouts.

Which of the following is a common quality management tool?

  1. Statistical process control

  2. Six Sigma

  3. ISO 9000

  4. All of the above


Correct Option: D
Explanation:

Statistical process control, Six Sigma, and ISO 9000 are all common quality management tools used to improve product and service quality.

What is the difference between efficiency and effectiveness?

  1. Efficiency is doing things right, while effectiveness is doing the right things.

  2. Efficiency is about using resources wisely, while effectiveness is about achieving desired results.

  3. Efficiency is about short-term goals, while effectiveness is about long-term goals.

  4. None of the above


Correct Option: A
Explanation:

Efficiency is about using resources wisely to achieve a goal, while effectiveness is about achieving the right goal.

Which of the following is a type of production system?

  1. Job shop

  2. Batch production

  3. Mass production

  4. All of the above


Correct Option: D
Explanation:

Job shop, batch production, and mass production are all types of production systems used to manufacture products.

What is the purpose of a supply chain?

  1. To connect suppliers with customers

  2. To ensure that products are delivered to customers on time and in good condition

  3. To minimize supply chain costs

  4. All of the above


Correct Option: D
Explanation:

The purpose of a supply chain is to connect suppliers with customers, ensure that products are delivered to customers on time and in good condition, and minimize supply chain costs.

Which of the following is a common operations management strategy?

  1. Just-in-time production

  2. Lean manufacturing

  3. Total quality management

  4. All of the above


Correct Option: D
Explanation:

Just-in-time production, lean manufacturing, and total quality management are all common operations management strategies used to improve productivity and efficiency.

What is the role of operations management in a service organization?

  1. To ensure that services are delivered to customers on time and in good condition

  2. To minimize service costs

  3. To improve customer satisfaction

  4. All of the above


Correct Option: D
Explanation:

In a service organization, operations management is responsible for ensuring that services are delivered to customers on time and in good condition, minimizing service costs, and improving customer satisfaction.

Which of the following is a key challenge in operations management?

  1. Managing uncertainty

  2. Dealing with competition

  3. Keeping up with technological change

  4. All of the above


Correct Option: D
Explanation:

Managing uncertainty, dealing with competition, and keeping up with technological change are all key challenges in operations management.

What is the difference between a product and a service?

  1. Products are tangible, while services are intangible.

  2. Products can be stored, while services cannot.

  3. Products are typically produced in advance, while services are typically produced on demand.

  4. All of the above


Correct Option: D
Explanation:

Products are tangible, can be stored, and are typically produced in advance, while services are intangible, cannot be stored, and are typically produced on demand.

Which of the following is a type of quality cost?

  1. Prevention costs

  2. Appraisal costs

  3. Internal failure costs

  4. External failure costs


Correct Option:
Explanation:

Prevention costs, appraisal costs, internal failure costs, and external failure costs are all types of quality costs.

What is the purpose of a quality control chart?

  1. To monitor and control the quality of a product or service

  2. To identify trends in quality data

  3. To prevent defects from occurring

  4. All of the above


Correct Option: D
Explanation:

The purpose of a quality control chart is to monitor and control the quality of a product or service, identify trends in quality data, and prevent defects from occurring.

Which of the following is a type of forecasting method?

  1. Moving average

  2. Exponential smoothing

  3. Linear regression

  4. All of the above


Correct Option: D
Explanation:

Moving average, exponential smoothing, and linear regression are all types of forecasting methods.

What is the purpose of a production schedule?

  1. To determine when and how much of a product to produce

  2. To ensure that the right products are produced in the right quantities at the right time

  3. To minimize production costs

  4. All of the above


Correct Option: D
Explanation:

The purpose of a production schedule is to determine when and how much of a product to produce, ensure that the right products are produced in the right quantities at the right time, and minimize production costs.

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