The Consumer Protection Act, 2019 is the primary legislation that governs consumer protection in India, including the travel and tourism sector.

The primary objective of the Consumer Protection Act, 2019 is to promote and protect the rights of consumers, including those who purchase travel and tourism services.

Under the Consumer Protection Act, 2019, consumers have the right to information, the right to choose, the right to fair and transparent pricing, the right to safety and security, and other rights.

Consumers have the responsibility to be aware of their rights and responsibilities, to make informed choices, to be vigilant and report any unfair practices, to cooperate with consumer protection authorities, and more.

Consumers can seek compensation for damages, replacement of defective goods or services, refund of the purchase price, cancellation of the contract, and other remedies under the Consumer Protection Act, 2019.

The CCPA is responsible for investigating consumer complaints, taking action against unfair trade practices, issuing guidelines for consumer protection, promoting consumer awareness, and more.

The State Consumer Commissions are responsible for adjudicating consumer disputes, providing legal assistance to consumers, conducting consumer awareness programs, monitoring the implementation of consumer protection laws, and more.

The District Consumer Forums are responsible for adjudicating consumer disputes, providing legal assistance to consumers, conducting consumer awareness programs, monitoring the implementation of consumer protection laws, and more.

Consumers have a time limit of 2 years from the date of purchase to file a consumer complaint under the Consumer Protection Act, 2019.

Consumers can file a consumer complaint with the District Consumer Forum, the State Consumer Commission, or the Central Consumer Protection Authority, depending on the value of the claim.

Misleading advertising, false promises, hidden charges, refusal to provide refunds, and other unfair trade practices are common in the travel and tourism sector.

Consumers can protect themselves from unfair trade practices in the travel and tourism sector by reading the terms and conditions carefully, being aware of their rights and responsibilities, choosing reputable travel and tourism providers, keeping records of all transactions, and more.

Consumer protection in the travel and tourism sector is important to ensure that consumers receive fair and transparent services, to promote ethical and responsible business practices, to boost consumer confidence in the travel and tourism sector, to contribute to the overall economic growth of the country, and more.

Consumers face challenges in seeking redressal under the Consumer Protection Act, 2019 due to lack of awareness about consumer rights, complex and time-consuming legal procedures, high costs of litigation, lack of effective enforcement mechanisms, and more.

The government has taken several initiatives to strengthen consumer protection in the travel and tourism sector, including the establishment of the Central Consumer Protection Authority, the launch of the National Consumer Helpline, the introduction of the Consumer Protection (E-Commerce) Rules, 2020, the amendment of the Consumer Protection Act, 2019, and more.