Consumers' Rights Reforms

Description: This quiz is designed to test your knowledge of the various reforms that have been implemented to protect the rights of consumers in India.
Number of Questions: 15
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Tags: consumers' rights reforms indian economy
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Which act was enacted in 1986 to protect the rights of consumers in India?

  1. The Consumer Protection Act, 1986

  2. The Right to Information Act, 2005

  3. The Competition Act, 2002

  4. The Food Safety and Standards Act, 2006


Correct Option: A
Explanation:

The Consumer Protection Act, 1986 was enacted to protect the rights of consumers in India. It provides for the establishment of consumer courts, the redressal of consumer grievances, and the promotion of consumer awareness.

Which of the following is not a right of consumers under the Consumer Protection Act, 1986?

  1. The right to safety

  2. The right to information

  3. The right to choose

  4. The right to be heard


Correct Option: C
Explanation:

The right to choose is not a right of consumers under the Consumer Protection Act, 1986. The other three options are rights of consumers under the Act.

What is the time limit for filing a consumer complaint under the Consumer Protection Act, 1986?

  1. 2 years

  2. 3 years

  3. 4 years

  4. 5 years


Correct Option: A
Explanation:

The time limit for filing a consumer complaint under the Consumer Protection Act, 1986 is 2 years from the date of the cause of action.

Which of the following is not a consumer court under the Consumer Protection Act, 1986?

  1. District Consumer Court

  2. State Consumer Commission

  3. National Consumer Commission

  4. Supreme Court of India


Correct Option: D
Explanation:

The Supreme Court of India is not a consumer court under the Consumer Protection Act, 1986. The other three options are consumer courts under the Act.

What is the maximum compensation that can be awarded by a consumer court under the Consumer Protection Act, 1986?

  1. Rs. 10 lakhs

  2. Rs. 20 lakhs

  3. Rs. 30 lakhs

  4. Rs. 40 lakhs


Correct Option: B
Explanation:

The maximum compensation that can be awarded by a consumer court under the Consumer Protection Act, 1986 is Rs. 20 lakhs.

Which of the following is not a duty of consumers under the Consumer Protection Act, 1986?

  1. To be aware of their rights

  2. To exercise their rights responsibly

  3. To file consumer complaints only when they have a genuine grievance

  4. To cooperate with the consumer courts


Correct Option: C
Explanation:

To file consumer complaints only when they have a genuine grievance is not a duty of consumers under the Consumer Protection Act, 1986. The other three options are duties of consumers under the Act.

What is the name of the online portal launched by the Government of India to facilitate the filing of consumer complaints?

  1. Consumer Grievance Redressal Portal

  2. Consumer Complaint Management System

  3. Consumer Rights Portal

  4. Consumer Helpline Portal


Correct Option: A
Explanation:

The Consumer Grievance Redressal Portal is an online portal launched by the Government of India to facilitate the filing of consumer complaints.

Which of the following is not a benefit of filing a consumer complaint through the Consumer Grievance Redressal Portal?

  1. It is a convenient and hassle-free process

  2. It is free of cost

  3. It is a time-consuming process

  4. It is a transparent process


Correct Option: C
Explanation:

It is a time-consuming process is not a benefit of filing a consumer complaint through the Consumer Grievance Redressal Portal. The other three options are benefits of filing a consumer complaint through the portal.

What is the time limit for resolving a consumer complaint filed through the Consumer Grievance Redressal Portal?

  1. 30 days

  2. 60 days

  3. 90 days

  4. 120 days


Correct Option: C
Explanation:

The time limit for resolving a consumer complaint filed through the Consumer Grievance Redressal Portal is 90 days.

Which of the following is not a provision of the Consumer Protection Act, 2019?

  1. Establishment of a Central Consumer Protection Authority

  2. Introduction of product liability

  3. E-commerce regulations

  4. Mandatory mediation before filing a consumer complaint


Correct Option: D
Explanation:

Mandatory mediation before filing a consumer complaint is not a provision of the Consumer Protection Act, 2019. The other three options are provisions of the Act.

What is the maximum penalty that can be imposed by the Central Consumer Protection Authority under the Consumer Protection Act, 2019?

  1. Rs. 10 lakhs

  2. Rs. 20 lakhs

  3. Rs. 30 lakhs

  4. Rs. 40 lakhs


Correct Option: A
Explanation:

The maximum penalty that can be imposed by the Central Consumer Protection Authority under the Consumer Protection Act, 2019 is Rs. 10 lakhs.

Which of the following is not a right of consumers under the Consumer Protection Act, 2019?

  1. The right to safety

  2. The right to information

  3. The right to choose

  4. The right to be heard


Correct Option: C
Explanation:

The right to choose is not a right of consumers under the Consumer Protection Act, 2019. The other three options are rights of consumers under the Act.

What is the time limit for filing a consumer complaint under the Consumer Protection Act, 2019?

  1. 2 years

  2. 3 years

  3. 4 years

  4. 5 years


Correct Option: A
Explanation:

The time limit for filing a consumer complaint under the Consumer Protection Act, 2019 is 2 years from the date of the cause of action.

Which of the following is not a consumer court under the Consumer Protection Act, 2019?

  1. District Consumer Court

  2. State Consumer Commission

  3. National Consumer Commission

  4. Supreme Court of India


Correct Option: D
Explanation:

The Supreme Court of India is not a consumer court under the Consumer Protection Act, 2019. The other three options are consumer courts under the Act.

What is the maximum compensation that can be awarded by a consumer court under the Consumer Protection Act, 2019?

  1. Rs. 10 lakhs

  2. Rs. 20 lakhs

  3. Rs. 30 lakhs

  4. Rs. 40 lakhs


Correct Option: B
Explanation:

The maximum compensation that can be awarded by a consumer court under the Consumer Protection Act, 2019 is Rs. 20 lakhs.

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