Effective Communication Skills Online Test

Back

0

Effective Communication Skills

Description: Effective Communication Skills
Number of Questions: 15
Created by:
Tags: communication skills

Start the Quiz

A "ping pong" type of conversation means:

each person nods at the same time back and forth
each person bosses the other one around
each person keeps arguing and saying his point in turns
each person talking while playing ping pong

Most failure of communication is caused by:

misfortunes
misconception
misguided behavior
misunderstandings

SCQA stand for:

Situation, Complex, Question and Answer
Situation, Complication, Question and Answer
Site, Complication, Question and Answer
Situation, Complication, Query and Answer

How can YOU make sure YOUR VERBAL communication is clear?

Make sure your words match your facial expressions
Interrupt when you have to a question
Make clear, simple statements quickly
Keep repeating yourself without listening

Two-way communication always includes _______ from the receiver to the sender

Source
Message
Feedback
Channel

An Example of a Good Leader is _______?

" I better listen so I don't get in trouble"
"I need to hear to what she is saying so please be quiet."
"You better listen or I will punch you"
"i will support you so speak freely!'

A Poor Listener ____________

Jumps quickly to conclusions
has an open mind
Focusing on non-verbal cues
Just notices speaker’s delivery

What are the 4 types of communication skills?

written, verbal, non-verbal and listening
written, verbal, non-verbal and hearing
written, speaking, non-verbal and listening
written, verbal, non-verbal and body language

What is a mixed message?

your words don't match your actions
your words don't make your eye contact
your words match your actions
your words don't match your posture

What are an example of Active Listening Skills?

Ask questions
hear them and keep interrupting
Be aware of speaker's attitude
Write down everything they say

What is a Face-to-Face Communication Technique?

Speaking very loud so person can understand
Use "You" sentences to express concern
Short, quick statements
Clear and concise messages

What are 4 blocks of Effective Communication?

people, message, context and Listening
posturing, gestures and facial expressions
postures, angry and facial expressions
people, situation, message and hearing

What is a body language gesture?

eye contact and Facial expressions
interrupting , eye contact and nodding
nodding your head , yelling and turning away
eye contact, ignoring and quick responses

What are the two types of communication skills?

talking and physical
verbal and non verbal
non verbal and mental
physical and mental

What does communication mean?

the exchange of information through non-verbal ways
the act and exchange of many people talking at the same time
the act of talking between two people
Communication is the art and process of creating and sharing ideas

- Hide questions