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The Seven Cs of Good Professional Communication

Description: The Seven Cs of Good Professional Communication
Number of Questions: 8
Created by:
Tags: communication skills
Attempted 0/8 Correct 0 Score 0

The seven Cs of professional communication are

  1. a nice idea but not really practical

  2. outdated in today's world

  3. essential for good business communication

  4. unnecessary with modern technology


Correct Option: C

Which phrase is NOT an example of constructive writing?

  1. "I will be happy to process your order as soon as possible"

  2. "Unfortunately, we cannot accommodate your request."

  3. "You're a hard worker, and with practice you will speed up."

  4. "I'm grateful for your feedback."


Correct Option: B

If the writing is coherent, then

  1. the message is easier to understand

  2. the words and ideas flow more smoothly

  3. the grammar and spelling are consistent and correct

  4. all of the above


Correct Option: D

If writing is complete, then

  1. the reader will need more explanations of the writer's point

  2. it will repeat the same idea over and over

  3. the message will leave the reader wanting more

  4. the reader's key questions are answered in the message


Correct Option: D

Which of the following is NOT always true of courteous writing?

  1. It is blunt and direct.

  2. It is gender neutral.

  3. It puts the reader first.

  4. It uses polite forms of address such as "sir" or "madam"


Correct Option: A

Which sentence shows concise writing?

  1. There is some concern about the issue under discussion .

  2. The problem was caused by an error of communication.

  3. The accountant took full responsibility.

  4. Reimbursement and repayment will be undertaken soon.


Correct Option: C

Which word or phrase is an example of concrete and specific writing?

  1. dog

  2. golden Labrador retriever

  3. pet

  4. animal


Correct Option: B

Clear writing

  1. avoids unnecessary jargon

  2. uses active verbs

  3. makes pronoun references clear

  4. all of the above


Correct Option: D
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