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Marketing and sales - class-XII

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Market segmentation means ______________.

  1. Grouping of buyers

  2. Grouping of sellers

  3. Grouping of middle men

  4. Grouping of producers


Correct Option: A

Market where market makers keep record of stock of financial instruments is classified as _____________.

  1. stock market

  2. dealer market

  3. outcry auction system

  4. face to face communication


Correct Option: B

If market value is greater than book value then investors for future stock are considered as ________________.

  1. experienced

  2. inexperienced

  3. pessimistic

  4. optimistic


Correct Option: D

Which of the following is not necessary for promotion from with in?

  1. Job posting

  2. Advertisements

  3. Personal Record

  4. Performance Appraisal Form


Correct Option: B

Network marketing is a mode of _______by the manufacturer.

  1. indirect marketing

  2. direct marketing

  3. both (A) and (B)

  4. neither (A) nor (B)


Correct Option: B

In marketing, a distinctive group of consumers is known as ______.

  1. a class

  2. a segment

  3. an emerging market

  4. none of the above.


Correct Option: B

Organising of marketing means.

  1. Grouping of skills, talents and facilities to accomplish marketing objectives

  2. Diving the work and then regrouping them into one

  3. A future course of action

  4. Procedures relating to organisational behaviour


Correct Option: A

It is the process of eliciting support for a company and its activities from its employees. Name it

  1. Internal Marketing

  2. Direct Marketing

  3. Internet Marketing

  4. None of the above


Correct Option: A

Offering existing products or their new version to a new customer group is called

  1. Market entity

  2. Market Positioning

  3. Market Development

  4. None of the above


Correct Option: A

A bear market means

  1. A market wherein share prices are falling consistently

  2. A market wherein share prices are rising consistently

  3. A market wherein share prices are stable

  4. None of the above


Correct Option: A

Which strategy consists of marketing existing products, often with only cosmetic change to customers in related market areas?

  1. Market Development

  2. Product Development

  3. Diversification

  4. Market Penetration


Correct Option: A

Which strategy Involves entry into fields where both products and markets are significantly different than those of a firm's initial base?

  1. Expansion

  2. Innovation

  3. Diversification

  4. Concentration


Correct Option: C

Which strategy tries to achieve growth through new products in existing markets?

  1. Market Development

  2. Growth Strategy

  3. Product Development

  4. Market Penetration


Correct Option: C

Which one is not a prerequisite of a perfect market?

  1. Existence of large number of buyers and sellers in the market

  2. Free flow of market information among the players

  3. Free entry and free exit

  4. Intervention of the Government


Correct Option: D

Which strategy consists of marketing existing products in new markets?

  1. Market Development

  2. Product Development

  3. Diversification

  4. Market Penetration


Correct Option: A

To organize the world's information and make it universally accessible and useful its mission of -

  1. Nike

  2. Facebook

  3. Google

  4. Sony


Correct Option: C

_________ is marketing of domestically produced goods in a foreign country and is a traditional and well established method of entering foreign market.

  1. Joint venture

  2. Exporting

  3. Licensing

  4. Importing


Correct Option: B

When a firm directs its resources to the profitable growth of a single product, in a single market with a single dominant technology, it follows ________________.

  1. market development

  2. product development

  3. diversification

  4. market penetration


Correct Option: D

Product, Price, Place and Promotion are the ______________.

  1. 4 Ps of marketing

  2. 4 Ps of an organisation

  3. important HR points

  4. maximising social causes


Correct Option: A

Size of firm and market or book ratio are variables which are related to ___________.

  1. premium returns

  2. unquoted returns

  3. quoted returns

  4. stock returns


Correct Option: D

Difference between budgeted amounts and actual results is classified as ____________.

  1. standard deviation

  2. variances

  3. mean average

  4. weighted average


Correct Option: B

What best explains a shift in market supply curve to the right?

  1. An advertising campaign is successful in promoting the good

  2. A new technique makes it cheaper to produce the good

  3. The government introduces a tax on the good

  4. The price of raw materials increases


Correct Option: B

The marketing concern generally taps three sources for financing its activities there are ___________.

  1. Owned Capital

  2. Trade Credit

  3. Bank Credit

  4. All of these


Correct Option: D

Stock which has higher correlation with market tend to have ___________________.

  1. high beta, less risky

  2. low beta, more risky

  3. high beta, more risky

  4. low beta, less risky


Correct Option: C

Which of the following persons can opt for composition scheme?

  1. Person making any supply of goods which are not leviable to tax under this Act

  2. Person making any inter-State outward supplies of goods

  3. Person effecting supply of goods through an e-commerce operator liable to collect tax at source

  4. None of the above


Correct Option: D

What describes a process of continuously measuring results and comparing those results to optimal performance so that actual performance may be improved?

  1. Performance

  2. Capacity planning

  3. Benchmarking

  4. Data cleansing


Correct Option: C

The following is the list of iron and steel plants located in various parts of  India
1) Vishakhapatnam
2) Bhadravati
3) Jamshedpur
4)Salem
5) Rourkela
6) Bokaro
7) Vijaynagar
8)Durgapur
Which one of the following represents iron and steel industries located outside the chotanagpur region?

  1. 1, 4, 7, 8

  2. 2, 3, 6, 7

  3. 1, 2, 4, 7

  4. 2, 5, 7, 8


Correct Option: C
Explanation:

Vishakapatnam, Bhadravati , Salem and Vijayanagar are located outside the chotnagpur region,
Chotanagpur platean region has the maximum concentration of iron and steel Industries. It is because of low cost iron ore , high grade raw material in proxomity , cheap labour  and vast growth potential in the home market.

Marketing is concerned with the creation of utilities.
I. Form utilities
II. Place utilities
III. Time utilities
IV. Possession utilities.

  1. I and III are correct

  2. I, II and IV are correct

  3. I, III and IV are correct

  4. All are correct


Correct Option: D

Which of the following markets deals is valuable metals?

  1. Foreign exchange market

  2. Bullion market

  3. Stock market

  4. Manufactured goods market


Correct Option: B

Currencies of different countries are purchased and sold in.

  1. Money market

  2. Capital market

  3. Foreign exchange market

  4. Security market


Correct Option: C

From the management point of view, 'Market' means.

  1. Place of business

  2. Merchandise

  3. The demand for a commodity

  4. A "social institution," performing the work of middlemen, transport, agency, warehousing etc.,


Correct Option: D

Which of the following markets is also known as 'Commodity exchange?"

  1. Manufactured goods market

  2. Capital market

  3. Produce exchange

  4. Money market


Correct Option: C

The importance of consumer was accepted in the.

  1. Self-sufficient stage

  2. Exchange-oriented stage

  3. Production oriented stage

  4. Sales-oriented stage


Correct Option: D

The second stage in the evolution of marketing came with the dawn of.

  1. Great depression

  2. Industrial revolution

  3. Agricultural revolution

  4. All the above


Correct Option: B

The first stage in the evolution of marketing is?

  1. Self-sufficient stage

  2. Exchange-oriented stage

  3. Production oriented stage

  4. Sales-oriented stage


Correct Option: B

Concept of market was totally absent in.

  1. Self-sufficient stage

  2. Barter stage

  3. Production oriented stage

  4. Sales oriented stage


Correct Option: A

The present stage of the evolution of the marketing concept is?

  1. Consumer-oriented stage

  2. Sales-oriented stage

  3. Production-oriented stage

  4. Management oriented stage


Correct Option: D

Marketing involves four functions.

  1. Marketing research, product planning, creation of demand and distribution

  2. Product planning, profit maximisation, creation of demand and distribution

  3. Marketing research, warehousing, transportation and distribution

  4. Demand forecasting, sales forecasting, distribution and profit forecasting


Correct Option: A

Marketing is divided into.

  1. Product planning-pricing, promotion and distribution

  2. Purchasing, selling, assembling and warehousing

  3. Selling, assembling, warehousing and transportation

  4. Product planning, product policy, product procedure and demand forecast


Correct Option: A

Only one product is produced and sold through one marketing programme is called.

  1. Market segmentation

  2. Market aggregation

  3. Market Mix

  4. Product Mix


Correct Option: B

Modern marketing requires a thorough understanding of.

  1. Consumer behaviour

  2. Buying motivation

  3. Demand forecasting

  4. Both (A) and (B)


Correct Option: D

A plan designed to analyse the marketing problems is?

  1. Market segment

  2. Marketing mix

  3. Channel of distribution

  4. Market segmentation


Correct Option: B

Substantiality refers to.

  1. The size of segmentated market

  2. The effective direction of marketing effort towards segments

  3. Measure the changing behaviour pattern of consumers

  4. Individuality of their own


Correct Option: A

Market segmentation is a.

  1. Producer oriented philosophy

  2. Profit oriented philosophy

  3. Customer oriented philosophy

  4. Sales oriented philosophy


Correct Option: C

Dividing the total market into different parts on the basis of population is?

  1. Geographic segmentation

  2. Demographic segmentation

  3. Socio-economic segmentation

  4. Product segmentation


Correct Option: B

Dividing the total market into different parts as the basis of Income groups is?

  1. Socio-economic segmentation

  2. Geographical segmentation

  3. Product segmentation

  4. Benefit segmentation


Correct Option: A

Market segmentation divides the market into submarkets, having.

  1. Homogeneous features

  2. Hetrogeneous features

  3. Either (A) or (B)

  4. None of these


Correct Option: A

Marketing segmentation is?

  1. Similar to product mix

  2. Similar to market mix

  3. The same as product differentiation

  4. Aimed at directing the market by the product


Correct Option: D

Undifferentiated Marketing is called as.

  1. Partial market concept

  2. Total market concept

  3. Aggregation technique

  4. Either (B) or (C)


Correct Option: D

Which of the following methods is costlier?

  1. Undifferentiated marketing

  2. Differentiated marketing

  3. Concentrated marketing

  4. None of the above


Correct Option: B

Solomon concludes that

  1. The total market value of a firm and the cost of capital are independent of the capital strucure

  2. There is a definite impact on a firm's total market value when leverage is increased

  3. There is a definite impact on a firm's total market value when leverage is decreased

  4. None of the above


Correct Option: B

Which of the following approaches represent the effect of leverage on the cost of capital and the market value of a firm?

  1. Modigliani-Miller approach

  2. Ezra Solomon's approach

  3. Gordon Donaldson's approach

  4. Both (a) and (b)


Correct Option: D

Which of the following is not an aspect of product mix?

  1. Transitivity of product mix

  2. Consistency of product mix

  3. Breadth of product mix

  4. Depth of product mix


Correct Option: A

What are the factors affecting price decision?

  1. Cost of production and utility to the buyer

  2. Competition and distribution strategy

  3. Promotion strategy and buying habits

  4. All the above


Correct Option: D

In a market with a limited number of buyers, the pricing policy is dependent on.

  1. Stable pricing

  2. Flexible pricing

  3. The demand for his buyer's products

  4. The buyer's cost-structure


Correct Option: C

The basic assumptions of CAP< are
I. The efficiency of the security markets
II. Investor preferences
III. Restriction on investments
IV Single investor can affect market prices
Of thes:

  1. I, III, IV are correct

  2. II, III and IV are correct

  3. I and II are correct

  4. All are correct


Correct Option: C

Profitability index is also known as__________.

  1. Yield on investment

  2. Marginal efficiency of capital

  3. Marginal productivity of capital

  4. Benefit-cost Ratio


Correct Option: D

Which of the following is a conceptual process of Marketing Planning?

  1. Assessing areas of marketing opportunities

  2. Developing marketing action

  3. Coordinating marketing action

  4. Evaluating all market programmes


Correct Option: A

Marketing planning should cover.

  1. Market development

  2. Product development

  3. Market penetration and diversification

  4. All the above


Correct Option: D

Match the items in List-I with items in List-II.

List-I List-II
a) Peter F Drucker i) Unity of command
b) Henry Fayol ii) Achievement Motivation
c) McCarthy iii) M.B.O.
d) Mc Clelland iv) $4$ Ps of marketing
  1. (a)-(i), (b)-(ii), (c)-(iii), (d)-(iv)

  2. (a)-(ii), (b)-(iii), (c)-(iv), (d)-(i)

  3. (a)-(iv), (b)-(i), (c)-(ii), (d)-(iii)

  4. (a)-(iii), (b)-(i), (c)-(iv), (d)-(ii)


Correct Option: C

The set of all actual and potential buyers of a product is known as_______.

  1. Customer group

  2. Industry

  3. Market

  4. None of the above


Correct Option: C
Explanation:

Market is defined as a regular gathering of people for purchase and sales of livestock, provisions, and other commodities. The market for an organisation would be defined as a place where he can find the target audience and potential buyers for the product the company would offer to satisfy the needs of those potential buyers.

The word Market has come from the Latin word _____________.

  1. Matico

  2. Marketio

  3. Marketo

  4. Marcatus


Correct Option: D
Explanation:

The word market has been derived from Latin word Marcatus which refers to place of trade or a place where business is carried on.

Which of the following is a quality of a good salesperson?

  1. Communication skills

  2. Mental quality

  3. Honesty

  4. All of the above


Correct Option: D
Explanation:

A true salesperson has the following characteristics that they use consistently to succeed in making those important sales.

Respectful.
Initiative.
They listen.
Persistent.
Coachable.
Positive.
Resourceful.

An investor would buy a bond if _____________.

  1. The intrinsic value is lower than the market value

  2. The intrinsic value is higher than the market value

  3. The current market value is lower than the redemption value

  4. The current market value is lower than the face value

  5. The required rate of return is equal to coupon rate of interest


Correct Option: B
Explanation:

If the intrinsic value of the bond is higher than the market value, then it indicates that the bond is under-priced and hence the investor would buy it.

Good marketing is no accident, but a result of careful planning and _______.

  1. execution

  2. selling

  3. strategies

  4. tactics


Correct Option: A
Explanation:

Good marketing is necessary for any business to increase its sale and satisfy its customers and it can only be possible if proper planning and execution is done to utilize its efforts.

In the Indian forex markets the following can take a position in a currency on their own account __________.

  1. Full fledged money changers

  2. Authorised dealers

  3. Forex brokers

  4. Restricted money changer

  5. Both (A) and (B) above


Correct Option: B
Explanation:

Authorised dealers are generally commercial banks and form a large part of the inter-bank market in India. Authorised dealers in foreign exchange are allowed to maintain foreign currency accounts with their correspondent banks abroad as required for their day-to-day foreign exchange business.

Selling+customer satisfaction = _________.

  1. Network Marketing

  2. E-Commerce

  3. M Commerce

  4. Marketing


Correct Option: D
Explanation:

Selling the product to the consumers and ensuring the customer satisfaction together helps in making the marketing of an enterprise succeed as only selling won't result in increasing the sales in future, if customers are not satisfied.

Marketing is a _______ concept than selling

  1. narrow

  2. older

  3. broader

  4. none of the above


Correct Option: C
Explanation:

Marketing is a broader concept than selling .Selling is the part of marketing  Marketing includes various stages of promoting goods , creating its demand and advertising .

Selling + customer satisfaction = __________.

  1. Networking

  2. Financing

  3. Survey

  4. Marketing


Correct Option: D
Explanation:

Marketing is based on the concept that customer is the most important person to the organisation.

Dr. Philip Kotler defines marketing as “the science and art of exploring, creating, and delivering value to satisfy the needs of a target market at a profit.  Marketing identifies unfulfilled needs and desires. It defines, measures and quantifies the size of the identified market and the profit potential. It pinpoints which segments the company is capable of serving best and it designs and promotes the appropriate products and services.”
Thus it can be said that Selling + customer satisfaction = Marketing.

"Marketing may be defined as the performance of business activities that directs the flow of goods and services through producers to consumers."
This definition is given by _________.

  1. H.L. Hansen

  2. Indian Marketing Association

  3. American Marketing Association

  4. Howard and Upton


Correct Option: C

________ means the mechanism through which products and services are sold, exchanged and transferred.

  1. business

  2. market

  3. financial management

  4. Transformation process


Correct Option: B

Selling and marketing have synonymous meaning.

  1. True, both can be used interchangeably

  2. False, selling is a narrow concept

  3. False, marketing is narrow concept

  4. The concepts cannot be compared


Correct Option: B

________ short term perspective while _______ is a long term one.

  1. Marketing, selling

  2. Selling, marketing

  3. Marketing, financial planning

  4. None of the above


Correct Option: B

_________ starts with marketing research, a learning process in which marketers get to know everything about the needs and wants of consumers, and it ends when some body buys something.

  1. Sales

  2. Marketing mix

  3. Marketing

  4. Advertising


Correct Option: C

The main factors in global marketing are___________.

  1. social and technical changes.

  2. government policy and legislation.

  3. marketing activities and plans.

  4. all of the above.


Correct Option: C

Marketing research data is gathered by _______________.

  1. Observation

  2. In-depth interviews

  3. Controlled experiment

  4. All of the above


Correct Option: D

When a firm is producing its own inputs or owns its own sources of distribution of outputs, it undergoes _____________.

  1. forward integration

  2. backward integration

  3. vertical integration

  4. horizontal integration


Correct Option: C

"Marketing may be defined as the performance of business activities that directs the flow of goods and services through producers to consumers." This definition is given by ____________.

  1. H. L. Hansen

  2. Indian Marketing Association

  3. American Marketing Association

  4. Howard and Upton


Correct Option: C

Choose the correct answers from the following alternatives given
Arun had deposited a bag in the cloak room of a railway station by paying Rs. 650. On the face of the ticket, issued to him were inscribed see reverse for terms & conditions. Clause 10 of the printed Terms & Conditions limited the liability of the company for loss of a baggage to Rs. 100. The bag was lost and Arun claimed Rs. 650 as its value.

  1. Arun was not bound by the conditions on the back of the ticket as he had not read them at all.

  2. Arun was bound by the conditions on the back of the ticket even if he had not read them.

  3. Arun was not bound by the conditions on the back of the ticket as his claim was 13 times more than the compensation offered to him by the railway company.

  4. Arun was bound by the conditions on the back of the ticket as he had not read them in full.


Correct Option: B

Choose the correct answers from the following alternatives given
An advertisement to sell a thing by auction is:

  1. an offer

  2. an invitation to offer

  3. no offer at all

  4. a contract


Correct Option: B

In which of the following case conducting a market assessment is essential to know whether there exists any demand to the idea?

  1. Starting a new business

  2. Launching a new product

  3. Both (A) and (B)

  4. None of the above


Correct Option: C

___________ defines Marketing Mix as "set of marketing tool that the firm uses to pursue its marketing objectives in the target market".

  1. Culliton

  2. Kotler

  3. William

  4. Stanton


Correct Option: B

The first step in relation to a market assessment is to :

  1. Obtaining data specific to the problem

  2. Analysing the situation

  3. Data analysis and Interpretation

  4. Defining the problem


Correct Option: D

The marketing assessment process involves :

  1. Defining the problem

  2. Analysis of the situatioj

  3. Obtaining data that is specific to the problem

  4. All of above


Correct Option: D
Explanation:

Marketing assessment process is a detailed and objective evaluation of the potential of a new product , new business idea or new investment . 

The marketing assessment process involves :
A. Defining the problem
B. Analysis of the situation 
C. Obtaining data that is specific to the problem.

Entry-exist is free under which market structure?

  1. Oligopoly and monopolistic competition

  2. Perfect competition and monopolistic competition

  3. Perfect competition and monopoly

  4. Perfect competition and oligopoly


Correct Option: B

The issues of ethics faced by marketing include

  1. Black market, grey markets

  2. Occupational safety and health

  3. Affirmative action

  4. All of the above


Correct Option: A

The comprehensive meaning of an efficient stock market is that it is a market which

  1. Allocates resources efficiently

  2. Reflects the effective use of information in the price of the shares traded their in

  3. Signals the changes in the listed company's performance

  4. Safeguards the investor's money


Correct Option: B

Market innovation refers to ___________________.

  1. Discovering new product and market

  2. Setting up of a new shop

  3. Acquiring a market place and bring innovation to it.

  4. Procurement of capital to buy market


Correct Option: A

Which of the following are the methods of marketing the new issue of securities?
1.Listing of securities
2.Jobbers and brokers
3.Private placement of securities
4.Privileged subscriptions
Select the correct answer

  1. 1 and 2

  2. 2 and 3

  3. 3 and 4

  4. 1,2, 3 and 4


Correct Option: D

Identify the method in which inventory is valued at the latest prices prevailing in the market

  1. LIFO

  2. FIFO

  3. Weighted average method

  4. Replacement price method


Correct Option: D

Match the following statements with their authors:

a) "Marketing is the delivery standard of living." i) Peter F. Drucker
b) "Marketing comprises both buying and selling activities." ii) Philip Kotler
c) "Marketing is human activity directed at satisfying needs and wants through exchange process." iii) Paul Mazur
d) "Marketing is a process which converts a resource, distinct knowledge into a contribution of economic value in the market place." iv) Pyle
  1. (a)-(iv), (b)-(iii), (c)-(i), (d)-(ii)

  2. (a)-(iv), (b)-(ii), (c)-(iii), (d)-(i)

  3. (a)-(iii), (b)-(iv), (c)-(ii), (d)-(i)

  4. (a)-(i), (b)-(ii), (c)-(iv), (d)-(iii)


Correct Option: A
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