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Consumer : satisfaction and protection - class-X

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"Jago Grahak Jago" is an initiative towards _______________.

  1. rural development

  2. sustainable growth

  3. prevention of child abuse

  4. consumer education and awareness


Correct Option: D

Which of the following are the rights of consumer?

  1. Right to choose

  2. Right to be informed

  3. Right to be heard

  4. All of the above


Correct Option: D
Explanation:

Following are the rights of consumers :-
a) Right to choose.
b) Right to be heard.
c) Right to be informed.
d) Right to Safety.
e) Right to Seek Redressal.
f) Right to Consumer Education.

In a Free Market Economy the allocation of resources is determined by.

  1. Votes taken by consumers

  2. A Central Planning Authority

  3. Consumer Preference

  4. All of the above


Correct Option: C

In an economy, people have the freedom to buy or not to buy the goods offered in the market place, and this freedom to choose what they buy dictates what producers will ultimately produce. This condition is called.

  1. Economic Power of Choice

  2. Consumer Sovereignty

  3. Positive Economy

  4. Producer Sovereignty


Correct Option: B

"Consumer Sovereignty" refers to.

  1. Consumer participation in Production

  2. Consumer is the Ruler of the State

  3. Producers produce any type of goods and dump them in the market

  4. Producers produce only those goods which Consumers prefer to buy


Correct Option: D

When was COPRA enacted?

  1. 1984

  2. 1985

  3. 1986

  4. 1987


Correct Option: C
Explanation:
  • COPRA was enacted in 1986.
  • COPRA was enacted to protect the interests of consumers in India. 

Are ISI and Agmark equivalent.

  1. True

  2. False


Correct Option: B
Explanation:

  • Ans: False 
    1:ISI
     mark is a certification mark for industrial products in India 
  • 2:AGMARK is a certification mark employed on agricultural products in India , assuring that they conform to a set of standards approved by the Directorate of Marketing and Inspection, an agency of the Government of India.
    Hence both are different not equivalent 


Which of the following statement is correct?

  1. When a consumer gets exploited, he must file a case in consumer court

  2. A consumer has no right to get compensation

  3. Hallmark certification maintained for standardization of food

  4. Agmark certification maintained for standardization of jewellery


Correct Option: A
Explanation:

A consumer has right to get compensation.
Agmark certification maintained for standardization of food.
Hallmark certification maintained for standardization of jewellery.
When a consumer gets exploited, he must file a case in consumer court.

The state level consumer court deals in cases involving claims between ______ to _______ .

  1. 10 lakhs, 90 lakhs

  2. 20 lakhs, 1 crore

  3. 30 lakhs, 5 crores

  4. 40 lakhs, 10 crores


Correct Option: B
Explanation:

National level consumer court hears claims amounting more than Rs. 1 crore.
State level consumer court hears claims amounting less than Rs 1 crore.
District level consumer court hears claims amounting up to Rs 20 lakhs.

MRP of the product falls under the category of _____.

  1. Right to choice

  2. Right to safety

  3. Right to information

  4. Right to redressal


Correct Option: C
Explanation:

Right to Information (RTI) is an Act of the Parliament of India "to provide for setting out the practical regime of right to information for citizens" and replaces the erstwhile Freedom of information Act, 2002. 
MRP is the price of the product which fall under right to information 

Is it true that India is the one of the countries that have exclusive courts for Consumer redressal?

  1. True

  2. False


Correct Option: A
Explanation:

It is true that India is the one of the countries that have exclusive courts for Consumer redressal because 

  • Lack of legal system to protect the consumers from exploitation in the marketplace.
  • Extreme food shortages.
  • Black marketing.
  • Adulteration of food and edible oil

COPRA applies to ________.

  1. goods only

  2. goods and services

  3. adulterated of food items

  4. manufactured goods only


Correct Option: B
Explanation:

COPRA was enacted to protect the interests of consumers in India.it applies to goods and services.

Which logo you will look for on LPG cylinders?

  1. ISO

  2. Agmark

  3. ISI

  4. Hallmark


Correct Option: C
Explanation:

ISI stands for Indian Standards Institute.
ISI mark is given for products of domestic consumption
LPG cylinders have ISI mark to ensure quality.

Where should consumers go to get justice ?

  1. District court

  2. High court

  3. Supreme court

  4. Consumer court


Correct Option: D
Explanation:

Consumers should go to Consumer Courts to get justice for their grievances.
Depending on the value, the following courts can be approached.
National level consumer court hears claims amounting more than Rs. 1 crore.
State level consumer court hears claims amounting less than Rs 1 crore.
District level consumer court hears claims amounting up to Rs 20 lakhs.

When is National Consumers Day observed ?

  1. October 17

  2. October 5

  3. July 7

  4. December 24


Correct Option: D
Explanation:

National Consumers Day is observed on December 24 every year.

When a consumer has claims of Rs. 20 lakhs, he must file a case in the _____ .

  1. State Consumer Court

  2. National Consumer Court

  3. District Consumer Court

  4. International Court


Correct Option: C
Explanation:
National level consumer court hears claims amounting more than Rs. 1 crore.
State level consumer court hears claims amounting less than Rs 1 crore.
District level consumer court hears claims amounting up to Rs 20 lakhs.

How many consumer groups are well organized and recognized for their work?

  1. 15-20

  2. 20-25

  3. 25-30

  4. 30-35


Correct Option: B
Explanation:

Consumers can express their grievances through consumer movement.
20-25 consumer groups are well organized and recognized for their work.

The district level court deals with the cases involving claims up to Rs _________.

  1. 10 lakhs

  2. 20 lakhs

  3. 30 lakhs

  4. 40 lakhs


Correct Option: B
Explanation:

  • National Level Consumer Court  with amount more than 1 Crore
  • State Level Consumer Court with less than 1 Crore amount
  • District Level Consumer Court value of product up to 20 Lacs.

In how many countries Consumers International is operating?

  1. Over 100

  2. Over 200

  3. Over 300

  4. Over 400


Correct Option: A
Explanation:

Consumer International is an independent global body established to give voice for consumers.
Consumer International is operating in 120 countries with 240 member organization.

What does BIS stand for?

  1. Bank Insurance System

  2. Bureau of Indian Standards

  3. Bureau of Indian Statistics

  4. Body Ingredient System


Correct Option: B
Explanation:

Indian Standard Institute was renamed as Bureau of Indian Standards since January 1, 1987.
BIS or ISI mark is given to the products of domestic consumption for good quality.

The state level consumer court deals in cases involving claims between ___ to ___.

  1. Rs 10 lakhs to Rs 90 lakhs

  2. Rs 20 lakhs to Rs 1 crore

  3. Rs 30 lakhs to Rs 5 crores

  4. Rs 40 lakhs to Rs 10 crores


Correct Option: B
Explanation:
National level consumer court hears cases amounting to more than Rs 1 crore.
State level consumer court hears cases amounting less than Rs 1 crore.
District level consumer court hears cases amounting up to Rs 20 lakhs.

The district level consumer court deals with the cases involving claims up to _____.

  1. Rs. 5 lakh

  2. Rs. 10 lakhs

  3. Rs. 15 lakhs

  4. Rs. 20 lakhs


Correct Option: D
Explanation:
National level consumer court hears cases amounting to more than Rs 1 crore.
State level consumer court hears cases amounting less than Rs 1 crore.
District level consumer court hears cases amounting up to Rs 20 lakhs.

In India, the National Consumers Day is observed on _________.

  1. 24th October

  2. 24th December

  3. 24th January

  4. 24th March


Correct Option: B
Explanation:

Every Year 24th December is observed as National Consumer Day with a specific theme in India. On this day the Consumer Protection Act, 1986 had received the assent of the president.

The Consumer Protection Act was enacted in India in _____.

  1. 1984

  2. 1985

  3. 1986

  4. 1987


Correct Option: C
Explanation:

COPRA was enacted in 1986.
COPRA was enacted to protect the interests of consumers in India.

A consumer's right against unfair trade practices is the _____.

  1. Right to fight

  2. Right to seek redressal

  3. Right to be informed

  4. Right to choose


Correct Option: B
Explanation:

Right to Seek Redressal. Means right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. It also includes right to fair settlement of the genuine grievances of the consumer.

Consumer movement was started to protect the interests of consumers as a _____.

  1. international force

  2. political force

  3. social force

  4. economic force


Correct Option: C
Explanation:

Consumer movement was started to protect the interests of consumers as a social force.
Consumer movement is nothing but consumers forming small groups to express their solidarity. 
Consumer movement builds pressure on the firms or businesses for expressing their grievances.
Consumer groups also represent individual consumers in consumer courts.

The right against unfair trade practices and exploitation is the _____.

  1. right to seek redressal

  2. right to represent

  3. right to be informed

  4. right to choose


Correct Option: A
Explanation:

A.  Right to seek redressal

1:Means right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. It also includes right to fair settlement of the genuine grievances of the consumer.
2:Consumers must make complaint for their genuine grievances.Many a times their complaint may be of small value but its impact on the society as a whole may be very large. They can also take the help of consumer organisations in seeking redressal of their grievances.


The district level consumer court deals in cases involving claims up to Rs. ________ .

  1. 10 lakh

  2. 20 lakhs

  3. 30 lakhs

  4. 40 lakhs


Correct Option: B
Explanation:
  • National Level Consumer Court with amount more than Rs. 1 Crore.
  • State Level Consumer Court with less than Rs. 1 Crore amount.
  • District Level Consumer Court value of product up to Rs. 20 Lacs.

Which of the following is a slogan related to Consumer's protection ?

  1. Dek parak kar Karido

  2. Kharido Grahak Kharido

  3. Jago Grahak Jago

  4. Utho Grahak Utho


Correct Option: C
Explanation:

'Jago Grahak Jago' is the slogan related to consumer protection.
'Jago Grahak Jago' is a consumer awareness programme.

National level court deals with cases involving claims exceeding _______ .

  1. 1 crore

  2. 2 crores

  3. 3 crores

  4. 4 crores


Correct Option: A
Explanation:
National level consumer court deals with cases involving claims exceeding  the amount of more than Rs. 1 crore.

When did the United Nation adopt the guidelines for consumer protection ?

  1. 1983

  2. 1984

  3. 1985

  4. 1986


Correct Option: C
Explanation:

The United Nations is an organization comprising of numerous countries.  UN consumer protection guidelines are set of rules for the safety of consumers for all member countries in the UN.

The Consumer Protection Act - 1986 is popularly known as ____ .

  1. CPA

  2. COPA

  3. COPRA

  4. CPACT


Correct Option: C
Explanation:

COPRA was enacted to protect the interests of consumers in India.
COPRA applies to goods and services.

The National Consumer's Day in India is observed on _________.

  1. 24 June

  2. 24 September

  3. 24 December

  4. 24 March


Correct Option: C
Explanation:
  • The National Consumer's Day in India is observed on 24 December every year.

The Consumer Protection Act 1986 was introduced to seek redressal of ____ .

  1. complaints of sellers

  2. safety of shops

  3. useless products

  4. consumer disputes


Correct Option: D
Explanation:

Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith.

Consumer Protection Act, 1986 includes _____.
(I) Right to safety
(II) Right to be informed
(lll) Right to choose

  1. Only III

  2. Only I and II

  3. Only II and III

  4. All of these


Correct Option: D
Explanation:

Consumer Protection Act, 1986 includes:

  • the right to the satisfaction of basic needs
  • the right to safety
  • the right to be informed
  • the right to choice
  • the right to be heard
  • the right to seek redressal
  • the right to consumer education

In October 2005, the Right to Information Act, introduced by the Government of India, ensured citizens to obtain information about ____ .

  1. functioning of central and state government departments

  2. right to provide education to all

  3. function of the media

  4. the information printed on the package of the product


Correct Option: A
Explanation:

A.  Functioning of central and state government departments

Right to Information Act 2005 mandates timely response to citizen requests for government information. It is an initiative taken by Department of Personnel and Training, Ministry of Personnel, Public Grievances and Pensions to provide a– RTI Portal Gateway to the citizens for quick search of information on the details of first Appellate Authorities, PIOs etc. amongst others, besides access to RTI related information / disclosures published on the web by various Public Authorities under the government of India as well as the State Governments


Insisting on a cash memo from a seller is consumer's ____ .

  1. right

  2. duty

  3. privilege

  4. exploitation


Correct Option: B
Explanation:

  • Insisting on a cash memo from a seller is consumer's duty.

Consumer movement was a result of _____.

  1. consumer protection

  2. consumer rights

  3. satisfaction of consumers

  4. dissatisfaction of consumers


Correct Option: D
Explanation:

Consumer movement is nothing but consumers forming small groups to express their solidarity.
Consumer movement was a result of dissatisfaction of consumers.
Consumer Movements builds pressure on the firms or businesses for expressing the consumer grievances.

In 1985, the United Nations adopted the UN guidelines for __________.

  1. consume rights

  2. consumer protection

  3. consumer redressal

  4. consumer awareness


Correct Option: B
Explanation:
  • The guidelines for Consumer protection were adopted by the UN in 1985.
  • Guidelines gave legitimacy to the principles of consumer rights.
  • Guidelines were updated in 1999 to include environmental concerns.

Educating consumers about their rights and duties is known as ___ .

  1. consumer forum

  2. consumer protection

  3. consumer awareness

  4. consumer disputes


Correct Option: C
Explanation:

Educating consumers about their rights and duties is known as consumer awareness.
Major limitation of consumers is that they are not fully aware of their rights and different Acts enacted by government for the protection of their interests.

In case the district level consumer court dismisses case field by a consumer , the consumer _____.

  1. has the right to appeal in the state level court

  2. must withdraw his case without delay

  3. has the right to get compensation from the producer/seller immediately

  4. has the right to appeal again the district level court


Correct Option: A
Explanation:
  • In case the district level consumer court dismisses case field by a consumer, the consumer has the right to appeal in the state level court.

A chemist has sold you a medicine of expired date.
Under which consumer right you can approach the consumer court?

  1. Right to safety

  2. Right to vote

  3. Right to be heard

  4. Right to seek redressal


Correct Option: A
Explanation:

Since consuming an expired medicine can endanger ones life, hence we approach a court with right to safety act. 

ISI, Agmark and Hallmark standards are ___ .

  1. compulsory for all producers

  2. compulsory to be put on packaged products

  3. not compulsory for all producers

  4. not compulsory for products that affect health and safety of consumers


Correct Option: C
Explanation:
  • ISI, Agmark and Hallmark standards are compulsory for certain products and voluntary for others.

Some of the legal measures that a consumer can take to protect his rights are ____ .

  1. COPRA and RTI

  2. COPRA and ATI

  3. KOPRA and ATE

  4. RTE and ATE


Correct Option: A
Explanation:

Consumer Protection Rights Act - 1986.
Right to Information Act - 2005.

The consumer redressal process in India is ____ .

  1. simple and quick

  2. simple and time consuming

  3. expensive but quick

  4. expensive and time consuming


Correct Option: D
Explanation:

The consumer redressal process in India is expensive and time consuming.
The consumers have to appoint lawyers for their redressal in the courts.
If the case is going for appeal, the cost increases further.

The National Consumer Disputes Redressal Commission is located in _____.

  1. Mumbai

  2. Banglore

  3. Kolkatta

  4. New Delhi


Correct Option: D
Explanation:

The National Consumer Disputes Redressal Commission head office is located in New Delhi.
It was established uset upon the guidelines of Consumer Protection Act, 1986.

Which of the following pairs is not correct?

  1. Accident due to faulty safety value in the pressure cooker-Right to be safety

  2. Washing instruction on the label of garments-Right to information

  3. Authenticity of gold and diamond jewellery-ISI mark

  4. Complaints in consumer forums-Right to seek redressal


Correct Option: D
Explanation:

As per the Consumer Protection Act 1986, the right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers’ is referred to as the right to redressal.

The consumer welfare fund was created in ________.

  1. 1991

  2. 1994

  3. 1996

  4. 1998


Correct Option: A
Explanation:

The Central Excise and Salt Act. 1944 (I of 1944) was amended in 1991 to enable the Central Government to create the Consumer Welfare Fund where the money that is not refundable to the manufacturers etc. shall be credited. The money credited to the Fund is to be utilized by the Central Govt. (Department of Consumer Welfare) for the welfare of the consumers in accordance with the Rules framed.  The Fund has been set up by the Department of Revenue and, is being operated by the Ministry of Consumer Affairs, Food & Public Distribution, Department of Consumer Affairs.

 

When was the consumer protection act first passed in India?

  1. In 1966

  2. In 1997

  3. In 1986

  4. In 1996


Correct Option: C
Explanation:

Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith. Consumer Protection Councils are established at the national, state and district level to increase consumer awareness

"Apne Adhikar" is the programme brodcasted by commercial stations of ___________.

  1. Door Darshan

  2. All India Radio

  3. The Ministry of Broadcasting

  4. None of thses


Correct Option: B
Explanation:

 In the field of consumer protection,the civil supplies department started a weekly programme called "Apne Adhikar" brodcasted by commercial stations of All India Radio. The main purpose of this programme was to educate consumers about their rights under various legistlations and measures undertaken by government to protect their interest.

COPRA stands for _______.

  1. consumer preservation act.

  2. consumer protection act.

  3. consumer protection activities

  4. none of these


Correct Option: B
Explanation:

The Consumer Protection Act, 1986 (COPRAis an act of the parliament  of India enacted in 1986 to protect the interests of consumers in India. It is replaced by The Consumer Protection Act 2019. It is made for the establishment of consumer councils and other authorities for the settlement of consumer's grievances and matters connected therewith it. The act was passed in Assembly in October 1986 and came into force on December 24, 1986. The statute on the right was made before this COPRA act.

Sarava Priya scheme means __________.

  1. a scheme introduce for the welfare of the producers

  2. a scheme where essential items are distributed at low rates

  3. a scheme where food grains distributed at low rates

  4. none of thses


Correct Option: B
Explanation:

Sarava Priya scheme means:A scheme where essential items are distributed at low rates.

Legislative measure that protect consumer interest are ________.

  1. the MIRTP Act. 1969

  2. the standard of weight and measures Act. 1976

  3. the prevention of food adulteration Act. 1976

  4. all of the above


Correct Option: D
Explanation:

The Competition Act 2002:

This Act is related to monopolies and restrictive trade practices Act 1969. This Act is formed to encourage healthy competition and protect consumers from companies which hamper competition.

The Standard of Weights and Measures Act 1976:

This Act provides protection to consumers against malpractices of underweight, under measure. The provision of this Act is applicable on those goods which are sold or distributed by weight and measure.

The Prevention of Food Adulteration Act 1954:

This Act is formed to check Adulteration of food articles and ensure their purity so that the health of general public can be maintained.

The Agmark is meant for _____.

  1. industrial products

  2. dairy products

  3. agriculture products

  4. consumer goods


Correct Option: C
Explanation:

Agmark is given for agricultural products. 
Agmark symbol ensures quality of agricultural products.
Products marked with ISI or Agmark symbol are considered to be of good standard.

DMI stands for which of the following?

  1. District Medical Institue

  2. Directorate of Marketing and Itelligence

  3. Directorate of Medical Institute

  4. None of these


Correct Option: B
Explanation:
DMI means Directorate of Marketing and Inspection .It was set up in 1935 to implement agricultural marketing policies and programmes for integrated development of marketing of agricultural and other allied produce in country with view to safeguard interests of farmers as well as the consumers

Codex Alimentarius Commission develops international food products and was created by ______.

  1. food and agriculture organization

  2. world health organization

  3. international standard organization

  4. both (1) and (2)


Correct Option: D
Explanation:

The Food and Agriculture Organization of the United Nations is an agency of the United Nations that leads international efforts to defeat hunger. Serving both developed and developing countries, FAO acts as a neutral forum where all nations meet as equals to negotiate agreements and debate policy.

The World Health Organization (WHO) is a specialized agency of the United Nations that is concerned with international public health. It was established on 7 April 1948, headquartered in Geneva, Switzerland. The WHO is a member of the United Nations Development Group. Its predecessor, the Health Organization, was an agency of the League of Nations.

National consumer day is celebrated on ________.

  1. 21 December

  2. 22 December

  3. 23 December

  4. 24 December


Correct Option: D
Explanation:

In India, 24th December is being observed as National Consumer Day. On this day the Consumer Protection Act, 1986 had received the assent of the President. The enactment of this Act was considered as a historic milestone in the consumer movement in the country. This Act aims to provide consumers with effective safeguards against different types of exploitation such as defective goods, unsatisfactory services and unfair trade practices.


Which of the following item is covered by ISI?

  1. LPG cylinders

  2. Edible oils

  3. Fruit jams

  4. Gold ornaments


Correct Option: A
Explanation:

ISI stands for Indian Standards Institute.
ISI mark is given for products of domestic consumption.

Besides the national commission there are state commissions and ____ district forums.

  1. 38,562

  2. 35,565

  3. 35,569

  4. 38,563


Correct Option: C
Explanation:

Besides the national commission there are state commissions and 35,569 district forums.

The consumer movement across the world arose due to _______.

  1. unfair trade practices that prevailed in the market

  2. dissatisfaction of the consumers

  3. lack of legal system to protect consumers from exploitation

  4. all of the above


Correct Option: D
Explanation:

The consumer movement is an effort to promote consumer protection through an organized social movement which is in many places led by consumer organizations. It advocates for the rights of consumers, especially when those rights are infringed by the actions of corporations, governments, and other organizations which provide products & services to consumers.

Frequent food shortages, hoarding, black marketing gave birth to the consumer movement in an organized form in the _____.

  1. 1940s

  2. 1970s

  3. 1960s

  4. 1980s


Correct Option: C
Explanation:

Frequent food shortages, hoarding, black marketing gave birth to the consumer movement in an organized form in the 1960s.The consumer movement is an effort to promote consumer protection through an organized social movement which is in many places led by consumer organizations. It advocates for the rights of consumers, especially when those rights are infringed by the actions of corporations, governments, and other organizations which provide products & services to consumers.

Which of the following was the result out of consumers' dissatisfaction due to sellers indulgence in malpractices?

  1. Consumer Awareness

  2. Consumer Movements

  3. Consumer Rights

  4. Consumer Duties


Correct Option: B
Explanation:

The consumer movement is an effort to promote consumer protection through organized social movements which in many places led by consumer organizations. It represents the rights of consumers, especially whose rights are infringed by the actions of corporations, governments, and other organizations which provide products & services to consumers.

Availing details of ingredients of a product refers to which of the following?

  1. Right to information

  2. Right to safety

  3. Right to heard

  4. None of these


Correct Option: A
Explanation:

Right to Information is an Act of the Parliament of India and replaces the Freedom of information Act, 2002. Under the provisions of the Act, any citizen of India may request information from a body of the government which would then be required to reply within thirty days. The Act also requires every public authority to computerize their records to certain categories of information so that the citizens need minimum recourse to request for information formally.

The cases dealt in state level courts have the claims between ________.

  1. Rs. 10 lakhs and Rs. 3 crores

  2. Rs. 20 lakhs and Rs. 2.5 crores

  3. Rs. 20 lakhs and Rs. 2 crores

  4. Rs. 20 lakhs and Rs. 1 crores


Correct Option: D
Explanation:

The cases dealt in state level courts have the claims between Rs 20 lakhs and Rs 1 crores.

Which of the following is/are the consumer laws of United States?

  1. Federal Food, Drug, and Cosmetic Act

  2. Fair Debt Collection Practices Act

  3. Both A and B

  4. None


Correct Option: C
Explanation:

Federal Food, Drug, and Cosmetic Act and Fair Debt Collection Practices Act are the two consumer laws of United States.

Federal Food, Drug, and Cosmetic Act: this is abbreviated as FFDCA. This law includes set of laws passed by Congress in 1938 giving authority to the U.S. Food and Drug Administration (FDA) to oversee the safety of food, drugs, and cosmetics.

The Fair Debt Collection Practices Act: this was approved in the year 1977. It establishes legal protection from abusive debt collection practices.

What is COPRA? 

  1. Consumer Operating Protection Regulation Authority

  2. Consumer Protection Act

  3. Consumer Protection Authority

  4. All of the Above


Correct Option: B
Explanation:

COPRA is nothing but the Consumer Protect Act. It was introduced in the year 1986 by government of India to safeguard the rights of consumers from the greedy business people aiming only for the profits.

Which of the following are the greedy practices followed by sellers to make extra profits as a result of lack of consumer awareness?

  1. Black marketing

  2. Misleading advertisements

  3. Overcharging

  4. All the above


Correct Option: D
Explanation:

The greedy practices followed by sellers to make extra profits as a result of lack of consumer awareness include black marketing, misleading advertisements to improve the sale of quality less goods, overcharging than the original.

Which of the following is a state level consumer law of United States?

  1. Federal Food, Drug, and Cosmetic Act

  2. Fair Debt Collection Practices Act

  3. California Department of Consumer Affairs

  4. Food and Drug Administration


Correct Option: C
Explanation:

Among the given options, state level consumer law of United States is California Department of Consumer Affairs. This department ensures professionalism in key industries and promotes consumer awareness. 

Right to Information Act was enacted from ______.

  1. 2000

  2. 2005

  3. 2002

  4. 1999


Correct Option: B
Explanation:

2005 was a momentous year for right to information in India because it saw the enactment of a national right to information law. The Central Act was passed by the Indian Parliament on 12 May 2005 and received Presidential assent on 15 June 2005. It came into force on 12 October 2005.

Which of the following are the points included under joint action plan for consumer awareness and consumer protection?

  1. Action against fake, substandard products

  2. Developing a self-regulation code

  3. Launching of joint awareness campaigns

  4. All the above


Correct Option: D
Explanation:

Steps have been taken by government for consumer protection and awareness. Government adopted six points under joint action plan, which include:

  • Action against fake, substandard products
  • Developing a self-regulation code
  • Launching of joint awareness campaigns
  • Ear marking of CSR funds for consumer welfare activities
  • Jointly developing and implementing industry standards for grievance and redressal
  • All industry to partner with national and state helplines.

Which of the following are the measures taken by government to protect consumers from exploitation?

  1. Providing trademarks like ISI, AGMARK and HALLMARK

  2. Providing consumer education

  3. Both A and B

  4. None


Correct Option: C
Explanation:

The measures take up by government to protect consumers from exploitation includes providing trademarks like ISI, AGMARK for agricultural goods, and Hall mark for gold. It also provides consumer education and awareness through various means like customer care services and making it necessary to mentioning as much as possible information about the product on the wrapper or outer cover.

Some common ways by which consumers are exploited by manufacturers and traders due to lack of awareness include which of the following?

  1. underweight and Under-measurements

  2. sub-standard Quality

  3. high prices

  4. all of these


Correct Option: D
Explanation:

The greedy practices followed by sellers to make extra profits as a result of lack of consumer awareness include underweight and under-measurements, poor quality goods, increased prices, black marketing, misleading advertisements to improve the sale of quality less goods, overcharging than the original.

Which Act provides relief to buyers of goods in case the goods purchased do not comply with the expressed condition?

  1. Indian Tolls Act

  2. Sheriffs' Fees Act

  3. The Sale of Goods Act

  4. None of these


Correct Option: C
Explanation:

The act that provides relief to buyers of goods in case the goods purchased do not comply with the expressed condition is the Sale of Goods Act.

Indian Tolls Act deals with Government to levy Tolls on Public Roads and Bridges and Sheriffs' Fees Act for making better provision for the Sheriffs of Calcutta, Madras and Bombay. These two acts have nothing to do with the customer service.

To provide awareness among consumers, Grahak Suvidha Kendras were launched in six locations. Which of the following place does not have a Grahak Suvidha Kendra?

  1. Bangalore

  2. Jaipur

  3. Delhi

  4. Hyderabad


Correct Option: D
Explanation:

Grahak Suvidha Kendras are new initiatives of government which acts as a one stop centre for different consumer welfare services. By March 2015 there were six Grahak Suvidha Kendras located at Ahmadabad, Bangalore, Jaipur, Kolkata, Patna and Delhi. Therefore among the given options Hyderabad does not have Grahak Suvidha Kendras by March 2015.

Weight and Standard Measure Act was passed to systematize the measurement and weight in which year?

  1. 1976

  2. 1986

  3. 1956

  4. 1966


Correct Option: A
Explanation:

The Standards of Weights and Measures Act was passed in the year 1976 by Indian Government. This was passed to establish standards of weights and measures, to regulate trade or commerce to safeguard consumer interests.

Consumer protection act is very important because it provides which of the following?

  1. the right to be protected against the marketing of goods which are hazardous to life and property

  2. the right to informed about the quality, quantity, potency, purity, standard and price

  3. the right to be assured, wherever possible access to a variety of goods at competitive prices

  4. all the above


Correct Option: D
Explanation:

Consumer Protection Act, 1986 is an act of parliament passed in the year 1986 to protect the interests of consumers in India. It is very important because of the following functions 

  • The right to be protected against the marketing of goods which are hazardous to life and property
  • The right to informed about the quality, quantity, potency, purity, standard and price of goods, 
  • The right to be assured, wherever possible access to a variety of goods at competitive prices.

AGMARK, the certification mark employed on agricultural products in India, stands for _________.

  1. Agricultural development

  2. Agricultural marketing

  3. Agricultural mark

  4. None of the above


Correct Option: C
Explanation:

AGMARK = Agricultural Mark i.e. the Certification and Standardization Mark for packaged Agricultural products in India. The AGMARK is legally enforced in India by the Agricultural Produce (Grading and Marking) Act of 1937 (and amended in 1986).

When did the Consumer Protection Act come into force?

  1. $1^{st}$ June, 1986

  2. $1^{st}$ July, 1989

  3. $1^{st}$ June, 1968

  4. $1^{st}$ July, 1987


Correct Option: A
Explanation:

Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith also.

The Magna Carta of consumers is _________.

  1. WHO

  2. COPRA

  3. EXNORA

  4. FAO


Correct Option: B
Explanation:

The Consumer Protection Act, 1986 (COPRA) is an act of the Parliament  of India enacted in 1986 to protect the interests of consumers in India.  It is made for the establishment of consumer councils and other authorities for the settlement of consumer's grievances and matters connected therewith it. The act was passed in Assembly in October 1986 and came into force on December 24, 1986.

The statute is regarded as the 'Magna Carta' in the field of consumer protection for checking unfair trade practices, ‘defects in goods’ and ‘deficiencies in services’ as far as India is concerned. It has led to the establishment of a widespread network of consumer forums and appellate courts all over India. 

By what name is the Commission formed by the Central Government for implementation of consumer protection laws known as?

  1. Consumer Protection Commission

  2. National Court Commission

  3. Hoarding Prevention Commission

  4. National Consumer Commission


Correct Option: D
Explanation:

The National Consumer Disputes Redressal Commission, India is a quasi-judicial commission in India which was set up in 1988 under the Consumer Protection Act, 1986. Its head office is in New Delhi.

Which of the following is a use of the Consumer act?

  1. Marketing of goods

  2. Providing health education

  3. Creating awareness

  4. Food production


Correct Option: C
Explanation:

One of the many uses of Consumer act is to create awareness that makes us alert so that we can question the price and quality of the goods and services we buy and use. It also creates a social concern by making sure that the products and services we use are not produced in a situation that harms others.

What is customer value?

  1. Ratio between the customer's perceived benefits and the resources used to obtain these benefits

  2. Excess of satisfaction over expectation

  3. Post purchase dissonance

  4. None of the above


Correct Option: A

In India, the National Consumer Service was set up in ____________.

  1. 1962

  2. 1963

  3. 1964

  4. 1965


Correct Option: B

Consumer awareness refers to which of the following?
a) Creating awareness of a consumer towards his rights.
b) Awareness about the product or service he avails.

  1. A only

  2. B only

  3. None

  4. Both


Correct Option: D
Explanation:

Consumer awareness is about making the consumer aware of his / her rights. It is also about making the consumer aware about the product.

The British Government appointed a committee on consumer protection in __________.

  1. 1959

  2. 1955

  3. 1960

  4. 1952


Correct Option: A

 ________ save by reducing their present consumption.

  1. Individuals or Households

  2. Business Enterprises

  3. Government

  4. All of the above


Correct Option: A

In India, the Consumer Protection Act, 1986 (COPRA) was passed on _____________.

  1. 1st December, 1985

  2. 5th December, 1985

  3. 24th December, 1985

  4. 1st January, 1986


Correct Option: B

Which of the following is a correct statement? 

  1. The COPRA extends to the whole of India

  2. The COPRA shall apply to all goods and services

  3. The COPRA was amended in the year 2011

  4. None of the above


Correct Option: B

In the pre-reforms period (i.e. before 1991), control was exercised over import of _______________.

  1. Consumer Goods

  2. Capital Goods

  3. Both (a) and (b)

  4. Neither (a) nor (b)


Correct Option: A

According to the COPRA, the term 'Person' may includes _______________.

  1. A registered or unregistered firm

  2. A Hindu Undivided Family

  3. A Co-operative Society

  4. All of the above


Correct Option: D

In 1985, the United Nations adopted the UN guidelines to ensure _____.

  1. consumer protection

  2. consumer exploitation

  3. consumer support

  4. consumer awareness


Correct Option: A
Explanation:

The original Guidelines for Consumer Protection were adopted by the United Nations in 1985, following a successful campaign initiated by Consumers International.

What was the result of 'Consumer Movement'?

  1. Pressure on business firms was built up

  2. Government took action against the interests of consumer

  3. There was no change in the attitude of the government

  4. Consumer started asking for cash memo


Correct Option: A
Explanation:
  • Consumer Movement is nothing but consumers forming small groups to express their solidarity. 
  • Consumer Movement builds pressure on the firms or businesses for expressing their grievances.
  • A consumer group can also represent an individual consumer in the Consumer Courts.

The organisations that monitor and issue the ISI, Agmark and Hallmark certificates to the producers actually monitor their ____ .

  1. quantity standards

  2. quality standards

  3. credit ratings

  4. media coverage


Correct Option: B
Explanation:

The organisations that monitor and issue the ISI, Agmark and Hallmark certificates to the producers actually monitor their quality standards.Agmark certification issued for standardization of food.
Hallmark certification issued for standardization of jewellery.
ISI certification issued for standardization of domestic consumption goods.

How do you describe the judicial machinery under COPRA ?

  1. Two-tier quasi-judicial machinery

  2. Three-tier quasi-judicial machinery

  3. Four-tier quasi-judicial machinery

  4. Five-tier quasi-judicial machinery


Correct Option: B
Explanation:

The three-tier quasi-judicial machinery under COPRA is: 

National level consumer court 
State level consumer court.
District level consumer court.

Consumer movement in India has led to the formation of various organizations locally known as _____.

  1. Consumer Protection Councils

  2. COPRA

  3. Resident Welfare Associations (RWA)

  4. None of these


Correct Option: A
Explanation:
  • COPRA 1986 enabled the government to establish central consumer protection council.
  • Minister of the consumer affairs is the chairman of the council.
  • Councils can be set up at state and district levels.
  • Objective of these councils is to protect the basic rights of consumers.
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