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Importance of management - class-XI

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"Management is the function of getting things done through people and directing the efforts of individuals towards a common objective". It was observed by ________.

  1. Haimann

  2. Kootz and O'Donnell

  3. Hick

  4. Henry Fayol


Correct Option: A

The word "management" derives its origin from ______ word nomos.

  1. Roman

  2. Italian

  3. Greek

  4. Egyptian


Correct Option: C

The term ______ means to increase the value of domestic currency compared to foreign currency. 

  1. Over valuation

  2. Increase in Price index

  3. Monetary measures

  4. Bloatedness/lnflated currency


Correct Option: D

Administration can be viewed as __________.

  1. less important than management

  2. the same thing as management

  3. part of management

  4. separate from management


Correct Option: C

Management qualifies all tests of a profession except __________.

  1. dominance of service motive

  2. restricted entry

  3. systematic body of knowledge

  4. use of know how and skills


Correct Option: D

Management includes ____________.

  1. administrative management

  2. operative management

  3. either (A) or (B)

  4. both (A) & (B)


Correct Option: D

The Greek word nomos means ______________.

  1. Management.

  2. Government.

  3. Organisation.

  4. Consumer.


Correct Option: A

Which of the following is NOT the objective of management?

  1. Not to waste the efforts of management

  2. To save the time efforts & money

  3. Management does not take care of the betterment of the society

  4. None of the above


Correct Option: C

Management can be defined as science because __________.

  1. new knowledge can always change the old established principles of management.

  2. new knowledge of science help the managers.

  3. because scientists are always making new things for the managers.

  4. None of the above.


Correct Option: A

MBO stands for _______________.

  1. Management by objective

  2. Management by organization

  3. Management by owners

  4. Management by optimistic


Correct Option: A

Goal, which is a common characteristic of all the organization, can be achieved by ____________.

  1. Its people

  2. Its Goals

  3. Its systematic structure

  4. Its Purpose


Correct Option: D

Which of the following is not a concept? Select correct option:

  1. Leadership

  2. Total quality management

  3. Human resource management

  4. IQ


Correct Option: D

Who stated that management means, "Getting things done through and with people"?

  1. James

  2. Koontz and O'Donnell

  3. Haimann

  4. Henry Fayol


Correct Option: B

A firm business income is nil/negative. It shall still be allowed as deduction on account of remuneration to working partner to the maximum extent of _____________________________.

  1. Actual remuneration paid as specified in partnership deed

  2. Rs. 50, 000

  3. Nil

  4. None of the above


Correct Option: B

The classic feature of administration is that ________.

  1. it is concerned with policy making

  2. it is concerned with policy implementation

  3. it is legislative

  4. both a & c


Correct Option: D
Explanation:

Administration refers to the legislation of a particular matter of work. Administration is concerned with the policy making of an organization where different administrative process are adopted in order to make several policies of the company. 

The five elements in the management process are __________.

  1. plan, update, lead, and supervise

  2. organize, plan, control, staff and manage

  3. plan, organize, staff, lead and control

  4. plan, lead, organize, manage and control


Correct Option: D
Explanation:

Management is a dynamic process of getting things done by others with the aim of achieving common goals effectively and efficiently. Management process includes all the function that are followed by a manager as a managerial action which includes planning, leadings, organizing, managing and controlling. 

Which of the following is not an element of the management process?

  1. Pricing

  2. Staffing

  3. Planning

  4. Controlling


Correct Option: A
Explanation:

Management is a dynamic process of getting things done by others with the aim of achieving common goals effectively and efficiently. Therefore, pricing is not an element of the management process as it is the part of marketing strategy of a company and does not relates to directly influencing human behaviour. 

Invariably, management can be called __________.

  1. inter-disciplinary science

  2. inter a disciplinary Science

  3. only science

  4. only art


Correct Option: A

Which is not a basic function of the management processes?

  1. Controlling

  2. Organizing

  3. Working

  4. Leading


Correct Option: C
Explanation:

Management is a dynamic process of getting things done by others with the aim of achieving common goals effectively and efficiently. Management process includes all the function that are followed by a manager as a managerial action which includes planning, leading, organizing, managing and controlling. Therefore, working is not a basic function of planning. 

Which of the following is not an objective of management?

  1. Not to waste the efforts of management

  2. To save the time efforts & money

  3. Management does not take care of the betterment of the society

  4. None of the above


Correct Option: A

Management become literature oriented after _________.

  1. World war II

  2. World war I

  3. Not known

  4. It is never literature evented


Correct Option: A

Katz defined management skills as __________.

  1. technical

  2. human

  3. conceptual

  4. all of the above


Correct Option: D

The clarification of management commonly known as 'POSDCORB' was given by ________.

  1. Cayol

  2. Newman & summer

  3. Luther Gullicer

  4. Henry


Correct Option: C

Empirical approach of management says that ________.

  1. understanding of management is based on study and analysis of different cases

  2. understanding of management is based on study and analyse of interpersonal skills.

  3. understanding of management to decision making power of management

  4. none of the above


Correct Option: A

'Getting things done through and with the people' is given by _________.

  1. Koontz and O'donnell

  2. Henry Fayol

  3. Haimann

  4. Hicks


Correct Option: A

Management is concerned with the ________.

  1. executive governing

  2. implementing planning

  3. policy implementation

  4. policy making


Correct Option: C
Explanation:

Administartion is concerned with policy making while management is concerned with implementation of those policies.

Management is a _______.

  1. dynamic process

  2. continuous process

  3. both (a) and (b)

  4. none of the above.


Correct Option: C
Explanation:

Management is a dynamic as well as continous. Management is a dynamic process because it keeps on changing with the changes that takes place in environment. It is continous process because it is the act of coordinating the efforts of people to accomplish desired goals and objectives using available resources efficiently and effectively. It continues till the goals are achieved by organisation.

Mathematical approach to management is closely related to ________.

  1. empirical approach of management

  2. inter personal behaviour approach of management

  3. corporate approach of management

  4. decision theory approach of management


Correct Option: D
Explanation:
Mathematical approach to management is closely related to decision theory approach. As per this approach analysis and use of mathematical model is the main work of management.

The word " management" derives its origin from the word ________.

  1. monos

  2. konos

  3. nomos

  4. lomos


Correct Option: C

Hick defines management as "the process of getting things done by the ______ and through the ______".

  1. people, manager

  2. people, employees

  3. people, people

  4. manager, people,


Correct Option: C

Who started that management means, "Getting things done through and with people"? 

  1. James

  2. Koontz and O'Donnell

  3. Haimann

  4. Henry Fayol


Correct Option: B

Management by objectives (M.B.O) s given by _________.

  1. Peter Drucker

  2. Fredrick Taylor

  3. Hick

  4. Haimann


Correct Option: A

To a very large extent the success of an organization is dependent on its _________.

  1. raw material supplier

  2. management

  3. promoter

  4. none of the above


Correct Option: B

Haimann observes that, "management is the function of _______ ".

  1. getting things done through people and directing the efforts of individuals towards a common objective.

  2. forecast, and to plan, to organize to command.

  3. the process of getting things done by the people and through the people.

  4. thinking and utilizing human, material & financial resources in such a manner that would result in best combination.


Correct Option: A

Statemetn I :  A true manager can continue to manage the same way as he has been doing it in the past.
Statement II : Considerations of efficiency and survival require that a manager should be constantly engaged in the task of innovation. 

Select the correct answer from the options given below - 

  1. Statement I and Statement II both are true.

  2. Statement II is true but Statement I is false

  3. Statement I and Statement II both are false.

  4. Statement I is true but Statement II is false.


Correct Option: B

Which of the following is importance of management?
(1) It arranges the factors of production, assembles and organizes the resources.
(2) It helps the country to keep balanced approached in social order.
(3) It utilizes all the physical & human resources productively.
(4) It helps the employees to get stronger trade union.
(5) It get maximum results through minimum input by proper planning and by using minimum input.
Select the correct answer from the options given below -

  1. (4), (2) & (1)

  2. (3), (2) & (5)

  3. (1) & (3)

  4. (3), (1) & (5)


Correct Option: D

Which word did Luthar Gulick coin using the initial letters of management? 

  1. POSBRD

  2. POSDCORB

  3. POSDCORBAC

  4. POCDAORB


Correct Option: B

Contingency theories identify _________________.

  1. one method of management is suitable for all situations.

  2. autocratic managers achieve the best results.

  3. people are more important than the products produced.

  4. the circumstances in which a particular practice is more likely to succeed.


Correct Option: D

When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using ________ skills. 

  1. technical

  2. conceptual

  3. situational

  4. ethical


Correct Option: A

The process of collaborative goal setting by a manager and subordinate, the extent to which goals are accomplished is a major factor is evaluating and rewarding the subordinate's performance. It is called.

  1. Management by objective

  2. Management by resources

  3. Management by authority

  4. Management by system


Correct Option: A

Managers require a combination of technical competence, social and human skills and conceptual ability. Technical competence may be defined as ___________.

  1. the ability to view the complexities of the operations of the organization as a whole, including environmental influences.

  2. the ability to secure the effective use of human resources of the organisation

  3. the ability to apply specific knowledge, methods and skills to discrete tasks

  4. none of the above


Correct Option: C

As per Henry Mintzberg which of the following type of role a manager's has to play? 
(1) Interpersonal Role
(2) Informational Role
(3) Decisional Role
Select the correct answer from the options given below-

  1. (1)

  2. (2)

  3. (3)

  4. All of above


Correct Option: D

What is communication that flows from a higher level to, one or more level in the organization?

  1. Horizontal communication

  2. Upward communication

  3. Downward communication

  4. None of given option


Correct Option: D

Which inputs has the greatest potential to increase productivity?

  1. Labour

  2. Globalization

  3. Management

  4. Capital


Correct Option: C

Which one of the following lines is best associated with managerial conceptual skills?

  1. Decision making

  2. Communicating with customers

  3. Using information to solve business problem

  4. Product knowledge


Correct Option: C

Successful intercultural communicators should be all of the following EXCEPT:

  1. Flexible and open to change

  2. Sensitive to differences in verbal and non verbal behaviors

  3. Aware of the values, beliefs and practices in other cultures

  4. Dedicated to changing what people from other cultures believe and how they do things


Correct Option: D

Who said " Management is a social and technical process that utilizes resources, influences human action and facilitates changes in order to accomplish an organization's goals".

  1. Rovert Kreitner

  2. Joseph Massie

  3. Michael Jucius

  4. Henry Sisk


Correct Option: B

"Management is the function of getting things done through people and directing the efforts of individuals towards a common objective". It is observed by -  

  1. Haimann

  2. Koontz and O'Donnell

  3. Hick

  4. Henry Fayol


Correct Option: A

Who said " Management is a process of working with and through others to achieve organizational objectives in a changing environment, central to this purpose is the effective and efficient use of limited resources."

  1. Rovert Kreitner

  2. Joseph Massie

  3. Michael Jucius

  4. Henry Sisk


Correct Option: A

Who said " Management is the coordination of all resources through the process of planning, organizing, directing and controlling in order to attain stated goals".

  1. Rovert Kreitner

  2. Joseph Massie

  3. Michael Jucius

  4. Henry Sisk


Correct Option: D

Importance of management _________________________.

  1. It enables the organisation to survive in changing environment

  2. It improves standard of living and increases the profit which is beneficial to business and society.

  3. Management fills up various positions with right persons, having right skill, training and qualification.

  4. All of the above


Correct Option: D
Explanation:
Importance of management :-a) It enables the organization to survive in changing environment
b) It improves standard of living and increases the profit which is beneficial to business and society.
c) Management fills up various positions with right persons, having right skill, training and qualification.Management can be defined as a process of getting things done with the aim of achieving goals effectively and efficiently. In absence of management no organization can run successfully.

Haimann observes that,"management is the function of _______________________________ ".

  1. getting things done through people and directing the efforts of individuals towards a common objective.

  2. forecast, and to plan, to organize to command

  3. the process of getting things done by the people and through the people

  4. thinking and utilizing human, material & financial resources in such a manner that would result in best combination.


Correct Option: A
Explanation:

Hainmann observes that, "management is the function of getting things done through people and directing the efforts of individuals towards a common objective.  He expressed management as an art of getting things done by the people and through the people by directing in order to achieve common goals more efficiently and effectively.

Hick defines management as " the process of getting things done by the _____ and through the ______".

  1. People, Manager

  2. People, employee

  3. People, people

  4. Manager, People


Correct Option: C
Explanation:

Hicks defined management as a process that involved people and human science. He expressed management as an art of getting things done by the people and through the people in order to achieve common goals more efficiently and effectively. 

Which of the following is importance of management?
(1) It arranges the factors of production, assembles and organizes the resources.
(2) It helps the country to keep balanced approached in social order
(3) It utilizes all the physical & human resources productively.
(4) It helps the employees to get stronger trade union.
(5) It get maximum results through minimum input by proper planning and by using minimum input.

Select the correct answer from the options given below :-

  1. (4),(2) & (1)

  2. (3), (2) & (5)

  3. (1) & (3)

  4. (3), (1) & (5)


Correct Option: D
Explanation:

Following are the importance of management :-
(1) It arranges the factors of production, assembles and organizes the resources.

(3) It utilizes all the physical & human resources productively.

(5) It get maximum results through minimum input by proper planning and by using minimum input.
Management can be defined as a process of getting things done with the aim of achieving goals effectively and efficiently. In absence of management no organization can run successfully.

Koontz & O'Donnell state that management means,"Getting things done ____________."

  1. Through people

  2. With people

  3. Through and with people

  4. By the people and through the people


Correct Option: D
Explanation:

Koontz & O'Donnell state that management means,"Getting things done by the people and through the people. He expressed management as an art of getting things done by the people and through the people in order to achieve common goals more efficiently and effectively.

When two or more people encounter each other, sooner or later one of them will speak or give some indication of acknowledging the presence of others. This is called the transactional stimulus. The other person will then say or do something which is in some way related to the stimulus, and that is called the __________________.

  1. Transactional answer

  2. Transactional response

  3. Transactional stimulus

  4. Transcriptional response


Correct Option: B
Explanation:
When two or more people encounter each other, sooner or later one of them will speak or give some indication of acknowledging the presence of others. This is called the transactional stimulus. The other person will then say or do something which is in some way related to the stimulus, and that is called the transactional response.
For example:
Stimulus: Support staff is  not disciplined.
Response: It is a sign of times.

Management includes ___________________.

  1. Administrative management

  2. Operative management

  3. Either (A) or (B)

  4. Both (A) & (B)


Correct Option: D
Explanation:
Management includes :-
a) Administrative management- Administration is concerned with policy-making and management deals with policy implementation.
b) Operative management- Management also looks after the activities and makes sure that all the required activities are done in an effective manner.

Feature of supervision :
1. Supervision is done at all levels of management 
2. Supervision is most pronounced at the lowest level of management 
3. Supervision aims at guiding subordinates in their work performance
select the correct answer from the options given below:-

  1. 1

  2. 2

  3. 3

  4. All of above


Correct Option: D
Explanation:

Feature of supervision :-
1. Supervision is done at all levels of management 
2. Supervision is most pronounced at the lowest level of management 

3. Supervision aims at guiding subordinates in their work performance
Supervision is over-seeing the employees at work and observes them while working or performing a job. Supervisor works as a linking pin between managers and employees..

As per TQM principles which of the following is problem _________.

  1. Process

  2. People

  3. Both process and people

  4. Government policy


Correct Option: A
Explanation:

As per TQM principles, process is problem. TQM is a process of transformation where the old system can no longer be maintained. TQM stands for Total Quality Management

Which of the following statements concerning grapevine is NOT correct?

  1. Grapevine is generally used irregularly in organizations

  2. Grapevine can and often does generate harmful rumors

  3. Some managers use grapevine to their advantage

  4. In time, and with proper pressure, grapevine can be eliminated


Correct Option: D
Explanation:

In time, and with proper pressure, grapevine can be eliminated- this statement is wrong concerning grapevine. Grapevine can be defined as an informal structure of organization and informal organizational structure gets created automatically without any intended efforts of managers.

It is a process of transformation where the old system can no longer be maintained ____________.

  1. Crisis

  2. Stress Management

  3. TQM

  4. MBO


Correct Option: C
Explanation:

TQM is a process of transformation where the old system can no longer be maintained. TQM stands for Total Quality Management. As per TQM principles process is problem.

The parts of the multiple nature of an individual which are recorded in the brain and are replayed in course of a transaction are described as:__________, ego states.

  1. Guardian, child and adult

  2. Parent, adolescent and adult

  3. Principle, child and adult

  4. Parent, child and adult


Correct Option: D
Explanation:
The parts of the multiple nature of an individual which are recorded in the brain and are replayed in course of a transaction are described as: Parent, child and adult ego states.When two or more people encounter each other, sooner or later one of them will speak or give some indication of acknowledging the presence of others. This is called the transactional stimulus. The other person will then say or do something which is in some way related to the stimulus, and that is called the transactional response.
For example:
Stimulus(PARENT): Support staff is  not disciplined.
Response(PARENT): It is a sign of times.

Which of the following information processing systems gives the output in the form of summary and exception reports that are useful to the managers?

  1. Decision support system

  2. Management information system

  3. Transaction processing system

  4. Executive support system


Correct Option: B
Explanation:

Management information system gives the output in the form of summary and exception reports that are useful to the managers. Management information system can be defined as the computer-based system which helps the managers of an organization to organize important activities in order to run the organization in an efficient manner.

Which of the following does not correctly depict the TQM principle?

  1. Every employee is responsible for quality.

  2. Quality is a long-term investment.

  3. People, not Processes, are the problem.

  4. All of the above


Correct Option: C
Explanation:

People, not processes, are the problem. TQM is a process of transformation where the old system can no longer be maintained. TQM stands for Total Quality Management. As per TQM principles process is problem.

A risk management system should mean that a company will ____________________.

  1. Avoid all risks

  2. Reject any attempt to categories risk

  3. Consider the likelihood of risks materializing

  4. Establish risk-avoiding controls irrespective of their costs


Correct Option: C
Explanation:

A risk management system should mean that a company will consider the likelihood of risks materializing. Risk management system deals with identifying and controlling threats to an organization's earnings.

In the past three to four decades, many management theorists, and writers have made remark about contribution in the study of management. By studying the various approaches to management analysis, we can understand the concept of management and have a better understanding of managerial functions. Which approach to management emphasizes managing people by understanding their individual psychological needs?

  1. Interpersonal Behaviour Approach

  2. Empirical Approach

  3. Decision Theory Approach

  4. Contingency Approach


Correct Option: A
Explanation:

In the past three to four decades, many management theorists, and writers have made remark about contribution in the study of management. By studying the various approaches to management analysis, we can understand the concept of management and have a better understanding of managerial functions. Interpersonal behaviour approach to management emphasizes managing people by understanding their individual psychological needs.Scholars belonging to Interpersonal Behaviour Approach feel that study of management should be based on interpersonal relations. It is also known as Behavioral science approach. It focuses on human relations and employees well being.

Administration is a process of.

  1. Laying down broad policies

  2. Objectives of the organization

  3. Either (a) or (b)

  4. Both (a) & (b)


Correct Option: D
Explanation:
Administration is a process of laying down broad policies and objectives of the organisation, management directs and guides the operations of an organisation towards realizing the objectives set-forth by the former.
Administration is a process through which decisions are reached. Administration is the process of directing and controlling life in any social organization such as schools or in an industry.

The success of an organization greatly depends on the decisions that managers make. What are the three decision-making conditions, which managers deal with, in analyzing decision alternatives?

  1. Certainty, Uncertainty, Risk

  2. Certainty, Uncertainty, Maximax

  3. Certainty, Minimax, Risk

  4. Maximax, Uncertainty, Risk


Correct Option: A
Explanation:

The success of an organization greatly depends on the decisions that managers make. Certainty, Uncertainty and risk are the three decision-making conditions, which managers deal with, in analyzing decision alternatives. These decision making conditions helps to achieve organizational goals and objectives.

Which of the following factors shapes the ethical behaviour of the members of an organization?

  1. The supervisor's behaviour

  2. Organizational culture

  3. Code of ethics

  4. All of the above


Correct Option: D
Explanation:

The supervisor's behaviour, organizational culture and code of ethicss- all these factors shapes the ethical behaviour of the members of an organization. All the factors helped to shape values and beliefs of the employees and helps to maintain proper code of ethics inn the organization.

Drucker assigns three jobs to management.

  1. Managing a business; managing managers; and managing workers and work

  2. Managing a employees; managing managers; and managing accounting work

  3. Managing a business; managing creditors; and managing accounting work

  4. None of above


Correct Option: A
Explanation:
Drucker assigns three jobs to management:a) Managing a business 
b) managing managers
c) managing workers and work
According to Peter Drucker these three jobs will help to conduct proper functioning of all the activities in an organization.

Board of directors of any company is normally concerned with.

  1. Management

  2. Administration

  3. Health of managers

  4. None of above


Correct Option: B
Explanation:

b'Board of directors of any company is normally concerned with Administration. Administration is often described as a top-level function. Administration can be defined as the universal process of efficiently organizing people and resources in order to achieve the organizational objectives.'

According to Henry Mintzberg, a manager's work has role of.

  1. Interpersonal Role

  2. Informational Role

  3. Decisional Role

  4. All of above


Correct Option: D
Explanation:
According to Henry Mintzberg, a manager\'s work has role of :-
a) Interpersonal role- Managers have to communicate and interact with other human beings, thus he should possess interpersonal role.
b) Informational role- Managers provide information to other employees working in an organization to carry out required activities.
c) Decisional role- Managers take decisions on behalf of the organization to achieve the set organizational objectives in an efficient manner.

Management theory and science advocate the "one best way to do things" in the light to every situation.

  1. True

  2. False

  3. Partly true

  4. None of above


Correct Option: B

Management by Objectives (MBO) is a system for achieving organizational objectives,enhancement of employee commitment and participation. Which of the following is NOT an advantage of MBO?

  1. Clarity in organizational action

  2. Personnel satisfaction

  3. Basis for organizational change

  4. Flexibility


Correct Option: D
Explanation:

Management by Objectives (MBO) is a system for achieving organizational objectives,enhancement of employee commitment and participation. Flexibility is not an advantage of MBO. This approach is appropriate of executives and supervisory personnel who can understand it in a better way. MBO is not easy to administer. It involves considerable time, thought and interaction between the superior and the subordinate.

Management might plan.

  1. For a short period

  2. For a long run

  3. For a short period or long run

  4. None of the above


Correct Option: C
Explanation:

Management might plan- for a short period and also for long period. The time period depends on the organizational objectives. Management helps to achieve group goals. It also helps to use available resources at an optimum level.

_________ is concerned with the persons, or organization groups making the decision making process.

  1. Empirical Approach

  2. Group behaviour approach

  3. Interpersonal behaviour approach

  4. Decision theory approach


Correct Option: D
Explanation:

Decision theory approach is concerned with the persons, or organization groups making the decision making process. Decision theory approach is an interdisciplinary approach. It helps to determine that how the decisions are made in a job environment which is uncertain. It helps to analyze decision making process.

Which word did Luther Gulick coin using initial letters of management?

  1. POSBRD

  2. POSDCORB

  3. POSDCORBAC

  4. POCDAORD


Correct Option: B
Explanation:

POSDCORB is the word which Luther Gulick coined using the initial letters of management. POSDCORB is used as an acronym for Planning, Organizing, Staffing, Directing, Coordinating, Reporting and Budgeting. It reflects classical view of organization theory. It is broadly used in the field of management.

___________ coined the word POSDCORB.

  1. Luther Gulick

  2. New man and summer

  3. Henry Fayol

  4. Marshall


Correct Option: A
Explanation:

Luther Gulick coined the word POSDCORB. POSDCORB is used as an acronym for Planning, Organizing, Staffing, Directing, Coordinating, Reporting and Budgeting. It reflects classical view of organization theory. It is broadly used in the field of management.

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