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Forms of large scale retail stores - class-XI

Description: forms of large scale retail stores
Number of Questions: 30
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Tags: large scale retail trade internal trade business studies middlemen 2 - retailer commerce retail trade business organisation and correspondence elements of business
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Which of the following is not a fixed shop large retailer?

  1. General stores

  2. Chain Stores or Multiple Shops

  3. Departmental stores

  4. None of the above


Correct Option: A
Explanation:

A general merchant store (also known as general merchandise store, general dealer or village shop) is a rural or small town store that carries a general line of merchandise.

General goods are basic items, usually needed for everyday survival, including basic drinks, food, and some basic profession or trade skill tools. Vendors for these items can be found in just about every major city or village.

Each retail shop in case of chain stores is under the direct control of the ____________.

  1. head office

  2. branch manager

  3. inspectors

  4. none of the above


Correct Option: B

The departmental store caters to the needs of relatively_________________ of people.

  1. high income group

  2. low income group

  3. Both A and B

  4. None of the above


Correct Option: A
Explanation:

high income economy is defined by the World Bank as a country with a gross national income per capita US$12,056 or more in 2017, calculated using the Atlas method. While the term "high income" is often used interchangeably with "First World" and "developed country", the technical definitions of these terms differ.

Goods are kept on racks with clearly labelled price and quality tags in such stores. This is a feature of which of the following store?

  1. Consumer Cooperative Store

  2. Super Markets

  3. Mail Order Houses

  4. Any of the above


Correct Option: B
Explanation:

A supermarket is a self-service shop offering a wide variety of food and household products, organized into sections and shelves. It is larger and has a wider selection than earlier grocery stores, but is smaller and more limited in the range of merchandise than a hypermarket or big box market.

Major disadvantage of large shop retailers are that they lack in providing personalized service to the customers.

  1. True

  2. False


Correct Option: A
Explanation:

Disadvantages of large-scale retail businesses

  • Less ability to offer personal service

A small retailer may know all his clients personally due to constant interaction with them. He would know the tastes and preferences of his clients to be able to offer them a better personalized service, catering for their unique needs. A large retailer would not be able to do this as its aim is to sell, sell and sell. Time is money is such a large business and the more rapidly it sells, the higher the profit. Special small orders from customers are rarely accepted, especially if these do not generate enough cash to generate the required rate of return for the business. The customer may be considered nothing more than a number in a large superstore, but he would be a treasured regular customer for the small retail store.

  • Labour problems

The fact that it is constrained by time, pressure is transferred to the large retail store’s staff, which is expected to do more in less time. Most of the work is repetitive and they can hardly engage in conversations with the client or with colleagues. This leads to lower morale on the place of work and more costs of recruitment and retraining if workers regularly resign from their work.

  • Less control over pilfering

With a huge surface area full of thousands of items, it is difficult to have eyes all over the place to control pilfering. Large retailers are faced with the problem of people stealing small amounts from the shelves while no one is looking.  The temptation to steal is higher in a large shop than it is in a smaller shop where it is easier to be spotted by someone. Thieves may also think that it is less likely for larger retailers to notice occasional pilfered items due to the large quantities of material. Shoplifters are regularly convicted by large retailers than they are by the smaller ones. The business is faced with a loss-loss situation where it either invests in security or else it suffers the loss of pilferage. 


By selling directly to the consumers, the multiple-shop organisation is able to eliminate unnecessary middlemen in the sale of goods and services.

  1. True

  2. False


Correct Option: A
Explanation:

It is an approach to operating a retail business in which you offer products to customers through multiple retail channels. Brick-and-mortar stores, catalogs and the Internet are three primary multiple channels used by many retailers, but other, smaller retail formats exist as well.

Name a large shop retailer that is generally formed as a Joint stock company managed by a board of directors.

  1. Chain stores

  2. Departmental Stores

  3. Mail order houses

  4. None of the above


Correct Option: B

What are the advantages of departmental stores?

  1. They attract large umber of customers.

  2. Convenience in buying.

  3. Attractive services.

  4. All of the above


Correct Option: D

Operating costs of running a supermarket is less because of which of the following factors?

  1. Being operational on a large scale

  2. Central location

  3. No bad debts

  4. One roof, low cost


Correct Option: A
Explanation:

supermarket - Offering a wide variety of food and household products, organized into sections and shelves. It is larger and has a wider selection than earlier  but is smaller and more limited in the range of merchandise .

The supermarket typically has aisles for meat, fresh dairy, and baked goods. Shelf space is also reserved for canned and packaged goods and for various non-food items such as kitchenware, household cleaners, pharmacy products and pet supplies. Some supermarkets also sell other household products that are consumed regularly, such as alcohol (where permitted), medicine, and some sell a much wider range of non-food products: DVDs, sporting equipment, board games, and seasonal items (e.g., Christmas wrapping paper in December).

The ________  may raise costs in super markets.

  1. lack of personal attention

  2. requirement of huge capital

  3. high overhead expenses

  4. mishandling of goods by customers


Correct Option: D
Explanation:

One of the most basic reasons companies raise prices on their products and services is to adjust to increased business costs. A product reseller, for instance, might raise prices simply because its supplier raised prices on materials or finished goods.

Which of the limitation talks about lack of initiative under the Chain store or Multiple shops retailer?

  1. Fluctuations in demand for the merchandise may lead to loss because of large stock.

  2. The personnel managing the multiple shops have to obey the instructions received from the head office which makes them habitual for directions.

  3. The multiple shops deal only in limited range of products.

  4. All of the above


Correct Option: B
Explanation:

It is an approach to operating a retail business in which you offer products to customers through multiple retail channels. Brick and mortar stores, catalogs and the Internet are three primary multiple channels used by many retailers, but other, smaller retail formats exist as well.

Name some of the fixed shop large retailers that are present in the market.

  1. Departmental stores

  2. Chain stores

  3. Mail order houses

  4. All of the above


Correct Option: D

Mention the goods that are traded in Super markets.

  1. Groceries

  2. Utencils

  3. Electronic goods

  4. All of the above


Correct Option: D
Explanation:

A supermarket is a self-service shop offering a wide variety of food and household products, organized into sections and shelves. It is larger and has a wider selection than earlier grocery stores, but is smaller and more limited in the range of merchandise than a hypermarket or big-box market.

Which of the following is/are example(s) of Departmental store(s) in India?

  1. Akberally

  2. Shoppers Stop

  3. Spencers

  4. All of the above


Correct Option: D
Explanation:

In India, companies like Big Bazaar, Shopper's Stop, KingsberryPantaloonEzone and D-Mart are entering into retail. Small-time department stores or convenience shops as they are better known in most western countries are also upcoming.

Identify the incorrect statement regarding large shop retailers.

  1. There are different size groups of fixed shop retailers.

  2. These retailers may be dealing in different products, including consumer durable as well as non-durable.

  3. This category of retailers has greater credibility in the minds of customers.

  4. They normally deal in consumer products of daily use.


Correct Option: D
Explanation:

Large scale retail trade is a type in which either single type of goods or a variety of goods is made available to a large number of consumers in a big shop under a singel roof or may be made available at the convenience of customers.

The type of store that features Product lines is _______.

  1. hawkers

  2. one price retailer

  3. departmental Store

  4. all of the above


Correct Option: C
Explanation:

Product lines is a group of related products under a single brand sold by the same company . Companies sell multiple product lines under same brand. 

Product lines cover departmental stores .

The profits earned by consumer cooperative stores during a year are utilized for declaring bonus to members according to purchases made by them.

  1. True

  2. False


Correct Option: A
Explanation:

Consumers' co-operatives are enterprises owned by consumers and managed democratically which aim at fulfilling the needs and aspirations of their members. They operate within the market system, independently of the state, as a form of mutual aid, oriented toward service rather than pecuniary profit.

Which of the following is not a feature of Chain store?

  1. The manufacturing/procurement of merchandise for all the retail units is centralized at the head office.

  2. Each retail shop is under the direct supervision of a Branch Manager.

  3. As the size of these stores is very large, they are generally formed as a joint stock company.

  4. The prices of goods in such shops are fixed and all sales are made on cash basis.


Correct Option: C
Explanation:

Chain store is that it deals in one type of product. Thus the idea behind multiple shops is specialisation. Thus we can say that chain stores mean a group of stores, handling similar lines of merchandise with single ownership and scattered location

From below mentioned which is a large-scale industry?

  1. Fertilizer

  2. Natural gas

  3. Banking

  4. All of the above


Correct Option: D
Explanation:

Large scale industry refers to that industry which has huge capital, huge equipments, large number of skilled labour etc. Fertilizer, natural gas and banking industries have these characteristics. Hence, they are all large scale industries.

The benefits of large scale operations are enjoyed by_____________ in respect of purchase of goods.

  1. chain stores

  2. consumer cooperative stores

  3. departmental stores

  4. all of the above


Correct Option: C
Explanation:

Large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control.

Name the fixed shop large retailer which have certain flexibility in respect of the goods marketed.

  1. Mail order housing

  2. Chain stores

  3. Departmental stores

  4. None of the above


Correct Option: C

Name the fixed shop large retailer which satisfies all the needs of customers under one roof.

  1. Chain stores

  2. Consumer cooperative store

  3. Mail order housing

  4. Departmental stores


Correct Option: D
Explanation:

department store is a retail establishment offering a wide range of consumer goods in different product categories known as "departments".

Name a fixed shop large retailer in which the number of shops with similar appearances are located in different parts of the country.

  1. Chain stores

  2. Departmental stores

  3. Mail order houses

  4. Consumer cooperative store


Correct Option: A

Name the advantages offered by Multiple shops to its customers.

  1. Economies of scale

  2. Low cost

  3. Diffusion of risk

  4. All of the above


Correct Option: D

What restricts the purchasing power of buyers from Super markets?

  1. No credit facility.

  2. No personal attention.

  3. Huge operating costs.

  4. None of these.


Correct Option: A
Explanation:

Buyers power refers to the pressure buy can exert on businesses by raising prices, lowering quality, or reducing the availability of their products. Further more, a strong buyer can make an industry more competitive and decrease the profit potential for the buyer.

The chances of incurring loses in departmental stores are high as a result of _________________.

  1. high operating costs

  2. large scale operations

  3. small scale operations

  4. both A and B


Correct Option: D

What are the main characteristics of Super markets?

  1. They have wide variety and assortment.

  2. Self-Service

  3. Heavy emphasis on merchandising appeal.

  4. All of the above


Correct Option: D
Explanation:

Characteristics of Supermarket 

(i) They are located in the main shopping centres of an area with adequate parking facilities.

(ii) They function on cash-and-carry lines and offer no credit.

(iii) There are no selling counters or selling assistants to help the customers.

(iv) They stock a very wide range of food and non-food products, particularly meat products, dairy products, tinned food, bakery items, vegetables and other household products.

(v) They are large retail organisations and are a useful channel of distribution.

(vi) They have low sales overheads since no salesmen are employed.

(vii) The products stored in a super market are properly packed and placed on separate racks in order to facilitate purchasing by the buyer.

(viii) It is one of the leading methods of retailing in the USA.

(ix) They use mass displays of goods, have low prices and operate on self-service basis.

(x) The buyer is completely at ease while buying as there is no undue sales pressure by counter salesmen.


Some of the services offered by departmental stores to its customers includes_________________.

  1. home delivery of goods

  2. execution of telephone orders

  3. grant of credit faciities

  4. all of the above


Correct Option: D

Name the retailer enterprise in which sales are made strictly on cash basis.

  1. Chain stores

  2. Departmental stores

  3. Consumer cooperative store

  4. All of the above


Correct Option: A

Why are the prices of goods lower in super markets than in other retail stores?

  1. Because of bulk purchasing.

  2. Low profit margins.

  3. Both A and B

  4. None of the above


Correct Option: C
Explanation:

A super market is a large retailing business unit selling wide variety of consumer goods on the basis of low margin appeal, wide variety and assortment, self-service and heavy emphasis on merchandising appeal.

The prices of the products are generally lower than other types of retail stores because of bulk purchasing, lower operational cost, and low profit margins.

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