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Usability Metrics: Quantifying User Experience

Description: This quiz will test your knowledge on Usability Metrics used to quantify User Experience.
Number of Questions: 15
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Tags: usability user experience metrics human-computer interaction
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Which of the following is NOT a commonly used usability metric?

  1. Task Completion Time

  2. Error Rate

  3. User Satisfaction

  4. Time on Task


Correct Option: D
Explanation:

Time on Task is not a commonly used usability metric, as it is more focused on efficiency rather than user experience.

What does the System Usability Scale (SUS) measure?

  1. Overall user satisfaction

  2. Task completion time

  3. Error rate

  4. User efficiency


Correct Option: A
Explanation:

The System Usability Scale (SUS) is a widely used questionnaire that measures overall user satisfaction with a product or service.

Which usability metric is calculated by dividing the number of tasks completed successfully by the total number of tasks attempted?

  1. Task Completion Rate

  2. Error Rate

  3. User Satisfaction

  4. Time on Task


Correct Option: A
Explanation:

Task Completion Rate is calculated by dividing the number of tasks completed successfully by the total number of tasks attempted.

What does Cognitive Walkthrough evaluate?

  1. User's mental model of the system

  2. Task difficulty

  3. System's error messages

  4. User's emotional response to the system


Correct Option: A
Explanation:

Cognitive Walkthrough evaluates the user's mental model of the system to identify potential usability problems.

Which usability metric measures the number of errors made by users while performing a task?

  1. Task Completion Time

  2. Error Rate

  3. User Satisfaction

  4. Time on Task


Correct Option: B
Explanation:

Error Rate measures the number of errors made by users while performing a task.

What is the purpose of conducting a Heuristic Evaluation?

  1. To identify potential usability problems

  2. To measure user satisfaction

  3. To evaluate the system's performance

  4. To gather user feedback


Correct Option: A
Explanation:

Heuristic Evaluation is a method used to identify potential usability problems by evaluating the system against a set of predefined usability heuristics.

Which usability metric is calculated by dividing the total time taken to complete a task by the number of users?

  1. Task Completion Time

  2. Error Rate

  3. User Satisfaction

  4. Time on Task


Correct Option: D
Explanation:

Time on Task is calculated by dividing the total time taken to complete a task by the number of users.

What is the goal of User Experience (UX) Design?

  1. To create products that are easy to use and enjoyable

  2. To improve the system's performance

  3. To reduce the number of errors made by users

  4. To increase user satisfaction


Correct Option: A
Explanation:

The goal of User Experience (UX) Design is to create products that are easy to use and enjoyable, thereby enhancing the overall user experience.

Which usability metric measures the user's emotional response to a system?

  1. Task Completion Time

  2. Error Rate

  3. User Satisfaction

  4. Time on Task


Correct Option: C
Explanation:

User Satisfaction measures the user's emotional response to a system, such as their level of enjoyment, frustration, or satisfaction.

What is the purpose of conducting a Think Aloud Protocol?

  1. To gather user feedback

  2. To identify potential usability problems

  3. To evaluate the system's performance

  4. To measure user satisfaction


Correct Option: A
Explanation:

Think Aloud Protocol is a method used to gather user feedback by asking users to verbalize their thoughts and actions while performing a task.

Which usability metric is calculated by dividing the number of tasks completed successfully by the total number of tasks attempted?

  1. Task Completion Rate

  2. Error Rate

  3. User Satisfaction

  4. Time on Task


Correct Option: A
Explanation:

Task Completion Rate is calculated by dividing the number of tasks completed successfully by the total number of tasks attempted.

What is the purpose of conducting a Focus Group?

  1. To gather user feedback

  2. To identify potential usability problems

  3. To evaluate the system's performance

  4. To measure user satisfaction


Correct Option: A
Explanation:

Focus Group is a method used to gather user feedback by conducting a discussion with a small group of users.

Which usability metric measures the number of times a user has to interact with the system to complete a task?

  1. Task Completion Time

  2. Error Rate

  3. User Satisfaction

  4. Interaction Count


Correct Option: D
Explanation:

Interaction Count measures the number of times a user has to interact with the system to complete a task.

What is the goal of Usability Testing?

  1. To identify potential usability problems

  2. To measure user satisfaction

  3. To evaluate the system's performance

  4. To gather user feedback


Correct Option: A
Explanation:

The goal of Usability Testing is to identify potential usability problems by observing users while they interact with the system.

Which usability metric is calculated by dividing the number of errors made by users by the total number of tasks attempted?

  1. Task Completion Time

  2. Error Rate

  3. User Satisfaction

  4. Time on Task


Correct Option: B
Explanation:

Error Rate is calculated by dividing the number of errors made by users by the total number of tasks attempted.

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