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Conflict Resolution and Negotiation

Description: This quiz assesses your understanding of conflict resolution and negotiation techniques.
Number of Questions: 15
Created by:
Tags: conflict resolution negotiation communication problem-solving
Attempted 0/15 Correct 0 Score 0

Which of the following is NOT a common source of conflict in the workplace?

  1. Differences in values and beliefs

  2. Poor communication

  3. Unclear job roles and responsibilities

  4. Shared resources


Correct Option: D
Explanation:

Shared resources are not typically a source of conflict in the workplace.

The first step in resolving a conflict is to:

  1. Identify the source of the conflict

  2. Communicate with the other party

  3. Find a compromise

  4. Avoid the other party


Correct Option: A
Explanation:

Identifying the source of the conflict is the first step in resolving it.

Which of the following is NOT a type of negotiation strategy?

  1. Win-win negotiation

  2. Lose-lose negotiation

  3. Compromise negotiation

  4. Integrative negotiation


Correct Option: B
Explanation:

Lose-lose negotiation is not a type of negotiation strategy.

The goal of integrative negotiation is to:

  1. Find a solution that benefits both parties

  2. Find a solution that satisfies both parties

  3. Find a solution that is fair to both parties

  4. Find a solution that is acceptable to both parties


Correct Option: A
Explanation:

The goal of integrative negotiation is to find a solution that benefits both parties.

Which of the following is NOT a technique for resolving conflict?

  1. Active listening

  2. Problem-solving

  3. Compromise

  4. Avoidance


Correct Option: D
Explanation:

Avoidance is not a technique for resolving conflict.

The best way to communicate with someone you are in conflict with is to:

  1. Be assertive

  2. Be aggressive

  3. Be passive

  4. Be collaborative


Correct Option: D
Explanation:

The best way to communicate with someone you are in conflict with is to be collaborative.

Which of the following is NOT a benefit of resolving conflict?

  1. Improved relationships

  2. Increased productivity

  3. Reduced stress

  4. Increased conflict


Correct Option: D
Explanation:

Resolving conflict does not lead to increased conflict.

The most important thing to remember when negotiating is to:

  1. Be prepared

  2. Be flexible

  3. Be honest

  4. Be respectful


Correct Option: D
Explanation:

The most important thing to remember when negotiating is to be respectful.

Which of the following is NOT a type of conflict resolution style?

  1. Competitive

  2. Collaborative

  3. Compromising

  4. Avoiding


Correct Option: D
Explanation:

Avoiding is not a type of conflict resolution style.

The best way to deal with a difficult negotiator is to:

  1. Be assertive

  2. Be aggressive

  3. Be passive

  4. Be collaborative


Correct Option: A
Explanation:

The best way to deal with a difficult negotiator is to be assertive.

Which of the following is NOT a sign of a healthy conflict?

  1. Open communication

  2. Respect for different viewpoints

  3. Willingness to compromise

  4. Escalation of conflict


Correct Option: D
Explanation:

Escalation of conflict is not a sign of a healthy conflict.

The best way to prevent conflict is to:

  1. Communicate effectively

  2. Be clear about expectations

  3. Be respectful of others

  4. All of the above


Correct Option: D
Explanation:

All of the above are ways to prevent conflict.

Which of the following is NOT a benefit of negotiation?

  1. Improved relationships

  2. Increased productivity

  3. Reduced stress

  4. Increased conflict


Correct Option: D
Explanation:

Negotiation does not lead to increased conflict.

The most important thing to remember when resolving conflict is to:

  1. Be fair

  2. Be honest

  3. Be respectful

  4. All of the above


Correct Option: D
Explanation:

All of the above are important things to remember when resolving conflict.

Which of the following is NOT a type of conflict?

  1. Intrapersonal conflict

  2. Interpersonal conflict

  3. Organizational conflict

  4. International conflict


Correct Option: A
Explanation:

Intrapersonal conflict is not a type of conflict.

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