Consumer Rights and Responsibilities

Description: This quiz covers the fundamental rights and responsibilities of consumers in India, aiming to enhance awareness and promote responsible consumer behavior.
Number of Questions: 15
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Tags: consumer rights consumer responsibilities consumer protection law
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Which law primarily safeguards the rights of consumers in India?

  1. The Consumer Protection Act, 1986

  2. The Indian Penal Code, 1860

  3. The Contract Act, 1872

  4. The Sale of Goods Act, 1930


Correct Option: A
Explanation:

The Consumer Protection Act, 1986 is the primary legislation in India that protects the rights of consumers and establishes a framework for resolving consumer disputes.

What is the primary right of a consumer under the Consumer Protection Act?

  1. The right to information

  2. The right to safety

  3. The right to choose

  4. The right to be heard


Correct Option: A
Explanation:

The right to information is the fundamental right of consumers to be provided with accurate and complete information about the products or services they purchase.

Which of the following is NOT a responsibility of consumers?

  1. To be aware of their rights

  2. To use products and services responsibly

  3. To file complaints against defective products or services

  4. To bargain for lower prices


Correct Option: D
Explanation:

Bargaining for lower prices is not a responsibility of consumers but rather a common practice in certain markets.

What is the cooling-off period granted to consumers under the Consumer Protection Act?

  1. 10 days

  2. 15 days

  3. 21 days

  4. 30 days


Correct Option: A
Explanation:

The Consumer Protection Act provides a cooling-off period of 10 days during which consumers can cancel their purchase without penalty.

Which of the following is NOT a right of consumers under the Consumer Protection Act?

  1. The right to seek redressal for defective products or services

  2. The right to fair and transparent contracts

  3. The right to privacy

  4. The right to choose the mode of payment


Correct Option: C
Explanation:

The right to privacy is not explicitly mentioned as a consumer right under the Consumer Protection Act.

What is the primary responsibility of manufacturers and service providers under the Consumer Protection Act?

  1. To provide safe and quality products and services

  2. To adhere to fair trade practices

  3. To provide accurate information about their products and services

  4. All of the above


Correct Option: D
Explanation:

Manufacturers and service providers have the responsibility to provide safe and quality products and services, adhere to fair trade practices, and provide accurate information about their offerings.

Which of the following is NOT a consumer right under the Consumer Protection Act?

  1. The right to be protected against unfair trade practices

  2. The right to seek compensation for defective products or services

  3. The right to choose the mode of payment

  4. The right to sell products or services at a higher price


Correct Option: D
Explanation:

The right to sell products or services at a higher price is not a consumer right but rather a prerogative of businesses.

What is the primary responsibility of consumers in protecting their rights?

  1. To be aware of their rights and responsibilities

  2. To file complaints against defective products or services

  3. To choose products and services wisely

  4. All of the above


Correct Option: D
Explanation:

Consumers have the responsibility to be aware of their rights and responsibilities, file complaints against defective products or services, and choose products and services wisely.

Which of the following is NOT a responsibility of consumers under the Consumer Protection Act?

  1. To use products and services responsibly

  2. To dispose of products and services properly

  3. To bargain for lower prices

  4. To be aware of their rights and responsibilities


Correct Option: C
Explanation:

Bargaining for lower prices is not a responsibility of consumers but rather a common practice in certain markets.

What is the primary responsibility of the government in protecting consumer rights?

  1. To enforce consumer protection laws and regulations

  2. To establish consumer protection agencies

  3. To promote consumer awareness and education

  4. All of the above


Correct Option: D
Explanation:

The government has the responsibility to enforce consumer protection laws and regulations, establish consumer protection agencies, and promote consumer awareness and education.

Which of the following is NOT a right of consumers under the Consumer Protection Act?

  1. The right to choose the mode of payment

  2. The right to seek redressal for defective products or services

  3. The right to be protected against unfair trade practices

  4. The right to sell products or services at a higher price


Correct Option: D
Explanation:

The right to sell products or services at a higher price is not a consumer right but rather a prerogative of businesses.

What is the primary responsibility of consumers in protecting their rights?

  1. To be aware of their rights and responsibilities

  2. To file complaints against defective products or services

  3. To choose products and services wisely

  4. All of the above


Correct Option: D
Explanation:

Consumers have the responsibility to be aware of their rights and responsibilities, file complaints against defective products or services, and choose products and services wisely.

Which of the following is NOT a responsibility of consumers under the Consumer Protection Act?

  1. To use products and services responsibly

  2. To dispose of products and services properly

  3. To bargain for lower prices

  4. To be aware of their rights and responsibilities


Correct Option: C
Explanation:

Bargaining for lower prices is not a responsibility of consumers but rather a common practice in certain markets.

What is the primary responsibility of the government in protecting consumer rights?

  1. To enforce consumer protection laws and regulations

  2. To establish consumer protection agencies

  3. To promote consumer awareness and education

  4. All of the above


Correct Option: D
Explanation:

The government has the responsibility to enforce consumer protection laws and regulations, establish consumer protection agencies, and promote consumer awareness and education.

Which of the following is NOT a right of consumers under the Consumer Protection Act?

  1. The right to choose the mode of payment

  2. The right to seek redressal for defective products or services

  3. The right to be protected against unfair trade practices

  4. The right to sell products or services at a higher price


Correct Option: D
Explanation:

The right to sell products or services at a higher price is not a consumer right but rather a prerogative of businesses.

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