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Hotel Information Technology

Description: Hotel Information Technology Quiz
Number of Questions: 15
Created by:
Tags: hotel management technology hospitality
Attempted 0/15 Correct 0 Score 0

Which technology enables guests to check in and out of a hotel using their mobile devices?

  1. RFID

  2. NFC

  3. Bluetooth

  4. Wi-Fi


Correct Option: B
Explanation:

NFC (Near Field Communication) technology allows guests to check in and out of a hotel using their mobile devices by tapping them on a designated reader.

What is the purpose of a hotel's property management system (PMS)?

  1. To manage guest reservations

  2. To track housekeeping tasks

  3. To process payments

  4. To generate reports


Correct Option: A
Explanation:

A hotel's property management system (PMS) is primarily used to manage guest reservations, including check-in, check-out, room assignments, and billing.

Which technology allows guests to control various aspects of their hotel room, such as lighting, temperature, and entertainment, using a single device?

  1. Voice control

  2. Gesture control

  3. Touchscreen control

  4. Remote control


Correct Option: C
Explanation:

Touchscreen control allows guests to control various aspects of their hotel room, such as lighting, temperature, and entertainment, using a single device, typically a tablet or smartphone.

What is the term for a hotel's online platform that allows guests to book rooms, view availability, and manage their reservations?

  1. Online reservation system

  2. Booking engine

  3. Central reservation system

  4. Global distribution system


Correct Option: B
Explanation:

A hotel's online platform that allows guests to book rooms, view availability, and manage their reservations is typically referred to as a booking engine.

Which technology enables guests to use their smartphones as room keys?

  1. Bluetooth

  2. Wi-Fi

  3. NFC

  4. RFID


Correct Option: C
Explanation:

NFC (Near Field Communication) technology enables guests to use their smartphones as room keys by tapping them on a designated reader near the door.

What is the purpose of a hotel's revenue management system (RMS)?

  1. To optimize room rates

  2. To manage guest reservations

  3. To track housekeeping tasks

  4. To generate reports


Correct Option: A
Explanation:

A hotel's revenue management system (RMS) is used to optimize room rates based on factors such as demand, occupancy, and competition, with the goal of maximizing revenue.

Which technology allows guests to access hotel services and information using interactive displays or touchscreens located throughout the property?

  1. Voice control

  2. Gesture control

  3. Touchscreen control

  4. Remote control


Correct Option: C
Explanation:

Touchscreen control allows guests to access hotel services and information using interactive displays or touchscreens located throughout the property.

What is the term for a hotel's system that manages and tracks housekeeping tasks, such as room cleaning, linen changes, and maintenance requests?

  1. Housekeeping management system

  2. Room management system

  3. Maintenance management system

  4. Guest services management system


Correct Option: A
Explanation:

A hotel's system that manages and tracks housekeeping tasks, such as room cleaning, linen changes, and maintenance requests, is typically referred to as a housekeeping management system.

Which technology enables guests to use their mobile devices to order room service, request amenities, or communicate with hotel staff?

  1. Bluetooth

  2. Wi-Fi

  3. NFC

  4. RFID


Correct Option: B
Explanation:

Wi-Fi technology enables guests to use their mobile devices to order room service, request amenities, or communicate with hotel staff through dedicated apps or online platforms.

What is the purpose of a hotel's guest services management system (GSMS)?

  1. To manage guest reservations

  2. To track housekeeping tasks

  3. To process payments

  4. To handle guest requests and complaints


Correct Option: D
Explanation:

A hotel's guest services management system (GSMS) is primarily used to handle guest requests and complaints, track guest preferences, and provide personalized service.

Which technology allows guests to control various aspects of their hotel room, such as lighting, temperature, and entertainment, using voice commands?

  1. Voice control

  2. Gesture control

  3. Touchscreen control

  4. Remote control


Correct Option: A
Explanation:

Voice control technology allows guests to control various aspects of their hotel room, such as lighting, temperature, and entertainment, using voice commands.

What is the term for a hotel's system that manages and tracks maintenance requests and work orders?

  1. Housekeeping management system

  2. Room management system

  3. Maintenance management system

  4. Guest services management system


Correct Option: C
Explanation:

A hotel's system that manages and tracks maintenance requests and work orders is typically referred to as a maintenance management system.

Which technology enables guests to use their mobile devices as digital keys to access their hotel rooms?

  1. Bluetooth

  2. Wi-Fi

  3. NFC

  4. RFID


Correct Option: A
Explanation:

Bluetooth technology enables guests to use their mobile devices as digital keys to access their hotel rooms by connecting to a designated Bluetooth receiver near the door.

What is the purpose of a hotel's central reservation system (CRS)?

  1. To manage guest reservations

  2. To track housekeeping tasks

  3. To process payments

  4. To distribute inventory to travel agents


Correct Option: D
Explanation:

A hotel's central reservation system (CRS) is primarily used to distribute inventory to travel agents and other distribution channels, enabling them to book rooms on behalf of their clients.

Which technology allows guests to use their mobile devices to stream content from their personal devices to the hotel's in-room entertainment system?

  1. Bluetooth

  2. Wi-Fi

  3. NFC

  4. RFID


Correct Option: B
Explanation:

Wi-Fi technology allows guests to use their mobile devices to stream content from their personal devices to the hotel's in-room entertainment system through dedicated apps or casting features.

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