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Service Distribution and Logistics

Description: This quiz is designed to assess your understanding of Service Distribution and Logistics, a crucial aspect of Service Economics. The questions cover various concepts related to the distribution and logistics of services, including channels, transportation, warehousing, and customer service.
Number of Questions: 15
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Tags: service distribution logistics service economics channels transportation warehousing customer service
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Which of the following is NOT a common channel for service distribution?

  1. Direct Channel

  2. Indirect Channel

  3. Franchise Channel

  4. Retail Channel


Correct Option: D
Explanation:

Retail Channel is typically associated with the distribution of physical goods, not services.

The primary purpose of transportation in service distribution is to:

  1. Move customers to the service location

  2. Move service providers to the customer location

  3. Move service equipment to the customer location

  4. Move service information to the customer location


Correct Option: B
Explanation:

In service distribution, transportation is primarily used to move service providers to the customer location, as services are often performed at the customer's site.

Which of the following is NOT a common type of warehousing used in service distribution?

  1. Centralized Warehousing

  2. Regional Warehousing

  3. Cross-Docking

  4. Public Warehousing


Correct Option: C
Explanation:

Cross-Docking is a process used to expedite the movement of goods from one mode of transportation to another, and is not typically used in service distribution.

The primary goal of customer service in service distribution is to:

  1. Increase customer satisfaction

  2. Reduce customer complaints

  3. Generate additional revenue

  4. Improve service efficiency


Correct Option: A
Explanation:

The primary goal of customer service in service distribution is to increase customer satisfaction and enhance the overall customer experience.

Which of the following is NOT a key factor to consider when designing a service distribution system?

  1. Customer location

  2. Service characteristics

  3. Cost

  4. Competition


Correct Option: D
Explanation:

Competition is not a direct factor to consider when designing a service distribution system, as it is an external factor that cannot be controlled by the service provider.

The process of selecting the most appropriate channel for service distribution is known as:

  1. Channel Selection

  2. Channel Design

  3. Channel Management

  4. Channel Evaluation


Correct Option: A
Explanation:

Channel Selection is the process of choosing the most suitable channel for distributing a service to customers.

Which of the following is NOT a common type of transportation used in service distribution?

  1. Air Transportation

  2. Rail Transportation

  3. Road Transportation

  4. Water Transportation


Correct Option: D
Explanation:

Water Transportation is not commonly used in service distribution due to its slow speed and limited accessibility.

The process of storing and managing service-related inventory is known as:

  1. Inventory Management

  2. Warehousing

  3. Distribution Management

  4. Logistics Management


Correct Option: B
Explanation:

Warehousing involves the storage and management of service-related inventory, such as equipment, supplies, and materials.

Which of the following is NOT a common type of customer service channel?

  1. Phone Support

  2. Email Support

  3. Live Chat Support

  4. Social Media Support


Correct Option: D
Explanation:

Social Media Support is not a traditional customer service channel, as it is primarily used for marketing and communication purposes.

The process of evaluating the performance of a service distribution system is known as:

  1. Performance Evaluation

  2. Channel Evaluation

  3. Service Evaluation

  4. Customer Satisfaction Evaluation


Correct Option: B
Explanation:

Channel Evaluation involves assessing the effectiveness and efficiency of a service distribution channel.

Which of the following is NOT a common type of service distribution channel?

  1. Direct Channel

  2. Indirect Channel

  3. Franchise Channel

  4. Agent Channel


Correct Option: D
Explanation:

Agent Channel is not a common type of service distribution channel, as it is typically used for the distribution of physical goods.

The process of moving service-related inventory from one location to another is known as:

  1. Transportation

  2. Distribution

  3. Warehousing

  4. Inventory Management


Correct Option: B
Explanation:

Distribution involves the movement of service-related inventory from one location to another, such as from a warehouse to a customer's site.

Which of the following is NOT a common type of customer service metric?

  1. Customer Satisfaction

  2. Customer Complaints

  3. Customer Retention

  4. Customer Profitability


Correct Option: D
Explanation:

Customer Profitability is not a common customer service metric, as it is more relevant to marketing and sales functions.

The process of managing the flow of services from the service provider to the customer is known as:

  1. Service Distribution

  2. Logistics Management

  3. Supply Chain Management

  4. Customer Service Management


Correct Option: A
Explanation:

Service Distribution involves managing the flow of services from the service provider to the customer, including the selection of distribution channels, transportation, warehousing, and customer service.

Which of the following is NOT a common type of service distribution channel?

  1. Direct Channel

  2. Indirect Channel

  3. Franchise Channel

  4. Retail Channel


Correct Option: D
Explanation:

Retail Channel is not a common type of service distribution channel, as it is typically used for the distribution of physical goods.

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