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Consumer Protection in Household Appliances and Electronics

Description: This quiz will test your knowledge on the Consumer Protection Act, 1986 and its provisions related to household appliances and electronics.
Number of Questions: 15
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Tags: consumer protection household appliances electronics
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What is the primary objective of the Consumer Protection Act, 1986?

  1. To protect the interests of consumers.

  2. To regulate the production and sale of goods and services.

  3. To promote competition in the market.

  4. To ensure the quality and safety of products.


Correct Option: A
Explanation:

The Consumer Protection Act, 1986 was enacted to protect the interests of consumers by ensuring that they are not exploited by unfair trade practices and that they have access to safe and quality products.

Under the Consumer Protection Act, 1986, what is the definition of a 'consumer'?

  1. A person who buys goods or services for personal use.

  2. A person who buys goods or services for commercial use.

  3. A person who buys goods or services for resale.

  4. A person who buys goods or services for any purpose.


Correct Option: A
Explanation:

Under the Consumer Protection Act, 1986, a 'consumer' is defined as a person who buys goods or services for personal use, not for commercial or resale purposes.

What are the rights of a consumer under the Consumer Protection Act, 1986?

  1. The right to safety.

  2. The right to information.

  3. The right to choose.

  4. All of the above.


Correct Option: D
Explanation:

Under the Consumer Protection Act, 1986, consumers have the right to safety, the right to information, and the right to choose. The right to safety ensures that consumers are protected from hazardous products and services. The right to information ensures that consumers have access to accurate and complete information about products and services. The right to choose ensures that consumers have the freedom to choose from a variety of products and services.

What are the remedies available to a consumer under the Consumer Protection Act, 1986?

  1. Replacement of defective goods.

  2. Refund of the purchase price.

  3. Compensation for damages.

  4. All of the above.


Correct Option: D
Explanation:

Under the Consumer Protection Act, 1986, consumers have the right to replacement of defective goods, refund of the purchase price, and compensation for damages. These remedies are available to consumers who have been sold defective or unsafe products or services.

What is the time limit for filing a complaint under the Consumer Protection Act, 1986?

  1. One year from the date of purchase.

  2. Two years from the date of purchase.

  3. Three years from the date of purchase.

  4. Four years from the date of purchase.


Correct Option: B
Explanation:

Under the Consumer Protection Act, 1986, consumers have two years from the date of purchase to file a complaint with the appropriate consumer forum.

Which of the following is not a household appliance?

  1. Refrigerator.

  2. Washing machine.

  3. Television.

  4. Microwave oven.


Correct Option: C
Explanation:

Television is not a household appliance, it is an electronic device.

Which of the following is not an electronic device?

  1. Computer.

  2. Smartphone.

  3. Refrigerator.

  4. Washing machine.


Correct Option: C
Explanation:

Refrigerator is not an electronic device, it is a household appliance.

What is the minimum warranty period for household appliances and electronics under the Consumer Protection Act, 1986?

  1. One year.

  2. Two years.

  3. Three years.

  4. Four years.


Correct Option: A
Explanation:

Under the Consumer Protection Act, 1986, the minimum warranty period for household appliances and electronics is one year.

Who is responsible for providing warranty services for household appliances and electronics?

  1. The manufacturer.

  2. The retailer.

  3. The consumer.

  4. None of the above.


Correct Option: A
Explanation:

Under the Consumer Protection Act, 1986, the manufacturer is responsible for providing warranty services for household appliances and electronics.

What is the Consumer Protection Council?

  1. A government body established to protect the interests of consumers.

  2. A non-governmental organization that works to protect consumer rights.

  3. A forum where consumers can file complaints against businesses.

  4. All of the above.


Correct Option: D
Explanation:

The Consumer Protection Council is a government body established to protect the interests of consumers. It is a non-governmental organization that works to protect consumer rights. It is also a forum where consumers can file complaints against businesses.

What is the National Consumer Helpline?

  1. A toll-free helpline that consumers can call to file complaints.

  2. A website where consumers can file complaints online.

  3. A mobile app that consumers can use to file complaints.

  4. All of the above.


Correct Option: D
Explanation:

The National Consumer Helpline is a toll-free helpline that consumers can call to file complaints. It is also a website where consumers can file complaints online. It is also a mobile app that consumers can use to file complaints.

What is the Consumer Protection Act, 2019?

  1. An amendment to the Consumer Protection Act, 1986.

  2. A new law that replaces the Consumer Protection Act, 1986.

  3. A law that specifically deals with consumer protection in the digital age.

  4. None of the above.


Correct Option: A
Explanation:

The Consumer Protection Act, 2019 is an amendment to the Consumer Protection Act, 1986. It introduces several new provisions to strengthen consumer protection, including provisions on e-commerce, direct selling, and unfair trade practices.

What are the key provisions of the Consumer Protection Act, 2019?

  1. It introduces a new definition of 'consumer'.

  2. It expands the scope of consumer protection to include e-commerce and direct selling.

  3. It introduces new provisions on unfair trade practices.

  4. All of the above.


Correct Option: D
Explanation:

The Consumer Protection Act, 2019 introduces a new definition of 'consumer', expands the scope of consumer protection to include e-commerce and direct selling, and introduces new provisions on unfair trade practices.

How does the Consumer Protection Act, 2019 protect consumers in the digital age?

  1. It regulates e-commerce platforms.

  2. It prohibits unfair trade practices in the digital market.

  3. It provides consumers with the right to access their personal data.

  4. All of the above.


Correct Option: D
Explanation:

The Consumer Protection Act, 2019 regulates e-commerce platforms, prohibits unfair trade practices in the digital market, and provides consumers with the right to access their personal data.

What are the penalties for violating the Consumer Protection Act, 1986?

  1. Imprisonment for up to three years.

  2. Fine of up to Rs. 10 lakh.

  3. Both imprisonment and fine.

  4. None of the above.


Correct Option: C
Explanation:

The penalties for violating the Consumer Protection Act, 1986 include imprisonment for up to three years, fine of up to Rs. 10 lakh, or both.

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