To provide a speedy and inexpensive forum for resolving complaints against banks.

To regulate the banking sector in India.

To promote financial inclusion in India.

To protect the interests of depositors in banks.

Any individual or group of individuals who have a banking account with a bank.

Any company or organization that has a banking account with a bank.

Any government department or agency that has a banking account with a bank.

All of the above.

Complaints related to unauthorized withdrawals from a bank account.

Complaints related to non-payment or delay in payment of a cheque.

Complaints related to refusal of a bank to open an account.

All of the above.

One year from the date of the incident.

Two years from the date of the incident.

Three years from the date of the incident.

There is no time limit.

By submitting a complaint form online.

By sending a complaint letter to the Banking Ombudsman.

By visiting the Banking Ombudsman's office in person.

All of the above.

The Banking Ombudsman will investigate the complaint and issue a decision.

The Banking Ombudsman will mediate between the complainant and the bank to reach a settlement.

The Banking Ombudsman will refer the complaint to the Reserve Bank of India for further action.

All of the above.

30 days from the date of receipt of the complaint.

60 days from the date of receipt of the complaint.

90 days from the date of receipt of the complaint.

120 days from the date of receipt of the complaint.

Rs. 10,000.

Rs. 20,000.

Rs. 30,000.

There is no limit.

Regional Rural Banks.

Cooperative Banks.

Non-Banking Financial Companies.

All of the above.

Shri. Pradeep Kumar.

Shri. N. S. Viswanathan.

Shri. Shaktikanta Das.

Shri. Urjit R. Patel.

To investigate complaints against banks.

To mediate between complainants and banks.

To refer complaints to the Reserve Bank of India.

To impose penalties on banks.

Reserve Bank of India, Central Office, Shahid Bhagat Singh Marg, Mumbai - 400 001.

Reserve Bank of India, Fort, Mumbai - 400 001.

Reserve Bank of India, Bandra Kurla Complex, Mumbai - 400 051.

Reserve Bank of India, Nariman Point, Mumbai - 400 021.

[email protected]

[email protected]

[email protected]

[email protected]

www.bankingombudsman.rbi.org.in

www.bankingombudsman.rbi.in

www.bankingombudsman.rbi.com

www.bankingombudsman.rbi.net

1800-22-22-99

1800-11-22-99

1800-33-22-99

1800-44-22-99