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Computer Reservation Systems (CRS)

Description: Computer Reservation Systems (CRS) Quiz
Number of Questions: 15
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Tags: travel technology crs reservation systems
Attempted 0/15 Correct 0 Score 0

What is the primary function of a Computer Reservation System (CRS)?

  1. To manage airline reservations

  2. To book hotel accommodations

  3. To rent cars

  4. To provide travel insurance


Correct Option: A
Explanation:

A CRS is primarily used by airlines and travel agents to manage airline reservations, including availability, pricing, and ticketing.

Which of the following is NOT a major Global Distribution System (GDS)?

  1. Sabre

  2. Amadeus

  3. Galileo

  4. Worldspan


Correct Option: D
Explanation:

Worldspan is not a major GDS. The three major GDSs are Sabre, Amadeus, and Galileo.

What is the role of a CRS in the travel industry?

  1. To facilitate communication between airlines and travel agents

  2. To provide real-time availability and pricing information

  3. To enable online booking and reservations

  4. All of the above


Correct Option: D
Explanation:

A CRS plays a crucial role in the travel industry by facilitating communication between airlines and travel agents, providing real-time availability and pricing information, and enabling online booking and reservations.

Which of the following is a benefit of using a CRS for travel agents?

  1. Increased efficiency and productivity

  2. Access to a wide range of travel products and services

  3. Improved customer service

  4. All of the above


Correct Option: D
Explanation:

Using a CRS can provide travel agents with increased efficiency and productivity, access to a wide range of travel products and services, and improved customer service.

What is the difference between a CRS and a GDS?

  1. A CRS is used by airlines, while a GDS is used by travel agents

  2. A CRS is a reservation system, while a GDS is a distribution system

  3. A CRS is a global system, while a GDS is a regional system

  4. None of the above


Correct Option: B
Explanation:

A CRS is a reservation system used by airlines to manage their inventory and reservations, while a GDS is a distribution system used by travel agents to access and book travel products and services from multiple suppliers.

Which of the following is a common feature of a CRS?

  1. Inventory management

  2. Pricing and availability information

  3. Booking and reservation functionality

  4. All of the above


Correct Option: D
Explanation:

Common features of a CRS include inventory management, pricing and availability information, and booking and reservation functionality.

What is the role of a CRS in revenue management?

  1. To optimize pricing and availability

  2. To forecast demand and supply

  3. To manage inventory and reservations

  4. All of the above


Correct Option: D
Explanation:

A CRS plays a crucial role in revenue management by optimizing pricing and availability, forecasting demand and supply, and managing inventory and reservations.

Which of the following is NOT a type of CRS?

  1. Network CRS

  2. Direct CRS

  3. Hybrid CRS

  4. Centralized CRS


Correct Option: D
Explanation:

Centralized CRS is not a type of CRS. The three main types of CRSs are Network CRS, Direct CRS, and Hybrid CRS.

What is the primary purpose of a CRS in the hospitality industry?

  1. To manage hotel reservations

  2. To provide real-time availability and pricing information

  3. To facilitate communication between hotels and travel agents

  4. All of the above


Correct Option: D
Explanation:

In the hospitality industry, a CRS is used to manage hotel reservations, provide real-time availability and pricing information, and facilitate communication between hotels and travel agents.

Which of the following is NOT a benefit of using a CRS for airlines?

  1. Improved operational efficiency

  2. Increased revenue

  3. Enhanced customer service

  4. Reduced costs


Correct Option: D
Explanation:

Reduced costs is not a direct benefit of using a CRS for airlines. CRSs typically involve subscription fees or transaction-based charges.

What is the term used for the process of integrating a CRS with other systems, such as a property management system (PMS) or a revenue management system (RMS)?

  1. CRS integration

  2. System integration

  3. Interface

  4. Data exchange


Correct Option: A
Explanation:

CRS integration is the process of connecting a CRS with other systems to enable seamless data exchange and communication.

Which of the following is a common challenge associated with CRS implementation?

  1. High cost of implementation

  2. Complexity of integration

  3. Lack of trained personnel

  4. All of the above


Correct Option: D
Explanation:

CRS implementation can be challenging due to high costs, complexity of integration, and the need for trained personnel.

What is the term used for the real-time availability and pricing information provided by a CRS?

  1. Inventory management

  2. Availability control

  3. Yield management

  4. Dynamic pricing


Correct Option: D
Explanation:

Dynamic pricing refers to the real-time availability and pricing information provided by a CRS, allowing airlines and hotels to adjust prices based on demand and market conditions.

Which of the following is a key factor to consider when selecting a CRS?

  1. Cost

  2. Functionality

  3. Scalability

  4. All of the above


Correct Option: D
Explanation:

When selecting a CRS, it is important to consider factors such as cost, functionality, scalability, and the provider's reputation and support.

What is the primary benefit of using a cloud-based CRS?

  1. Reduced hardware and maintenance costs

  2. Increased flexibility and scalability

  3. Improved security and reliability

  4. All of the above


Correct Option: D
Explanation:

Cloud-based CRSs offer reduced hardware and maintenance costs, increased flexibility and scalability, and improved security and reliability.

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