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Communication and Conflict Resolution in the Workplace

Description: This quiz assesses your knowledge of communication and conflict resolution in the workplace.
Number of Questions: 15
Created by:
Tags: communication conflict resolution workplace
Attempted 0/15 Correct 0 Score 0

Which of the following is NOT a type of communication in the workplace?

  1. Verbal communication

  2. Nonverbal communication

  3. Written communication

  4. Electronic communication


Correct Option: B
Explanation:

Nonverbal communication is not a type of communication in the workplace, as it does not involve the exchange of words or symbols.

Which of the following is a common barrier to effective communication in the workplace?

  1. Lack of clarity

  2. Lack of trust

  3. Lack of respect

  4. All of the above


Correct Option: D
Explanation:

All of the above are common barriers to effective communication in the workplace.

Which of the following is a strategy for resolving conflict in the workplace?

  1. Avoidance

  2. Accommodation

  3. Competition

  4. Collaboration


Correct Option: D
Explanation:

Collaboration is a strategy for resolving conflict in the workplace that involves working together to find a mutually acceptable solution.

Which of the following is a common cause of conflict in the workplace?

  1. Differences in values

  2. Differences in goals

  3. Differences in communication styles

  4. All of the above


Correct Option: D
Explanation:

All of the above are common causes of conflict in the workplace.

Which of the following is a skill that is important for effective communication in the workplace?

  1. Active listening

  2. Empathy

  3. Assertiveness

  4. All of the above


Correct Option: D
Explanation:

All of the above are skills that are important for effective communication in the workplace.

Which of the following is NOT a type of conflict resolution style?

  1. Avoidance

  2. Accommodation

  3. Competition

  4. Compromise


Correct Option: D
Explanation:

Compromise is not a type of conflict resolution style, as it involves both parties giving up something in order to reach an agreement.

Which of the following is a common consequence of unresolved conflict in the workplace?

  1. Decreased productivity

  2. Increased absenteeism

  3. Employee turnover

  4. All of the above


Correct Option: D
Explanation:

All of the above are common consequences of unresolved conflict in the workplace.

Which of the following is a strategy for preventing conflict in the workplace?

  1. Open communication

  2. Respect for diversity

  3. Fairness and consistency

  4. All of the above


Correct Option: D
Explanation:

All of the above are strategies for preventing conflict in the workplace.

Which of the following is NOT a type of communication channel in the workplace?

  1. Verbal communication

  2. Nonverbal communication

  3. Written communication

  4. Electronic communication


Correct Option: B
Explanation:

Nonverbal communication is not a type of communication channel in the workplace, as it does not involve the exchange of words or symbols.

Which of the following is a common barrier to effective conflict resolution in the workplace?

  1. Lack of trust

  2. Lack of communication

  3. Lack of respect

  4. All of the above


Correct Option: D
Explanation:

All of the above are common barriers to effective conflict resolution in the workplace.

Which of the following is a strategy for managing conflict in the workplace?

  1. Avoidance

  2. Accommodation

  3. Competition

  4. Collaboration


Correct Option: D
Explanation:

Collaboration is a strategy for managing conflict in the workplace that involves working together to find a mutually acceptable solution.

Which of the following is a common cause of conflict in the workplace?

  1. Differences in values

  2. Differences in goals

  3. Differences in communication styles

  4. All of the above


Correct Option: D
Explanation:

All of the above are common causes of conflict in the workplace.

Which of the following is a skill that is important for effective conflict resolution in the workplace?

  1. Active listening

  2. Empathy

  3. Assertiveness

  4. All of the above


Correct Option: D
Explanation:

All of the above are skills that are important for effective conflict resolution in the workplace.

Which of the following is NOT a type of conflict resolution outcome?

  1. Win-win

  2. Win-lose

  3. Lose-lose

  4. Compromise


Correct Option: D
Explanation:

Compromise is not a type of conflict resolution outcome, as it involves both parties giving up something in order to reach an agreement.

Which of the following is a common consequence of unresolved conflict in the workplace?

  1. Decreased productivity

  2. Increased absenteeism

  3. Employee turnover

  4. All of the above


Correct Option: D
Explanation:

All of the above are common consequences of unresolved conflict in the workplace.

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