TRAI is the independent regulatory body established by the Government of India to regulate the telecommunications sector and protect consumer interests.

TRAI's primary objective in consumer protection is to address consumer grievances and complaints related to telecommunication services.

The Telecom Consumers Protection Regulations, 2012 provide consumers with various rights, including the right to accurate and transparent information, fair and reasonable tariffs, and the right to choose and change service providers.

Telecommunication service providers are required to resolve consumer complaints within 30 days from the date of receipt of the complaint.

Providing accurate and transparent information to consumers is not a prohibited practice under the Telecom Consumers Protection Regulations, 2012.

Consumers can file complaints against telecommunication service providers through the online complaint portal, consumer helpline number, or email.

Telecommunication service providers who violate the Telecom Consumers Protection Regulations, 2012 may be subject to a fine of up to Rs. 10 lakh or suspension or revocation of their license.

Misleading consumers with false or exaggerated claims is not a responsibility of telecommunication service providers towards consumers.

Consumer awareness and education play a crucial role in protecting consumer rights in the telecommunications sector by empowering consumers to make informed choices, promoting responsible behavior, and encouraging them to file complaints against service providers.

The National Consumer Helpline (NCH) plays a significant role in addressing consumer grievances in the telecommunications sector by providing a centralized platform for consumers to register complaints, facilitating speedy resolution of complaints, and empowering consumers with information and guidance.

TRAI does not allow telecommunication service providers to engage in misleading advertising as it is a prohibited practice under the Telecom Consumers Protection Regulations, 2012.

Consumer feedback plays a crucial role in improving the quality of telecommunication services by helping service providers identify areas for improvement, enabling TRAI to take appropriate regulatory actions, and promoting transparency and accountability among service providers.

Providing consumers with clear and accurate information about tariffs and services is not a prohibited practice under the Telecom Consumers Protection (Amendment) Regulations, 2018.

Consumer advocacy groups play a crucial role in protecting consumer rights in the telecommunications sector by representing consumer interests before regulatory bodies, educating consumers about their rights and responsibilities, and advocating for policy changes that benefit consumers.

The Consumer Protection Act, 2019 is a significant legislation that provides a comprehensive framework for consumer protection, empowers consumers with additional rights and remedies, and establishes a Central Consumer Protection Authority to safeguard consumer interests.