Always open doors for guests/clients/ladies and let them pass through first

Always open doors for guests/clients/ladies and make sure you pass through first

Do not close the door when in a meeting with an America.

When exiting a meeting room or any enclosure with a self shutting door, do not hold the door for the person behind you.

Time-conscious: “TIME IS MONEY”

Deal-focused: “LET’S GET DOWN TO BUSINESS”

“WHAT’S YOUR FIRST NAME?”

All of the above

People often speak quite loudly (cliché: the Americans are loud) but you are advised to keep a moderate tone.

Americans are uncomfortable with silence, though conversational overlap is infrequent

People never speak loudly

All of the above

Sitting postures are often relaxed but do not prop your feet up on a chair.

Index finger waving is common though need not be emulated

The backslap is often used in friendship.

All of the above

Politics

Ethnic or Religious topics

Controversial topics like abortion, racism, sexism

All of the above

Compliment (to start off)

Sports(baseball, football (not soccer) basketball and golf are top of the list)

Small talk and preliminaries are considered a waste of time during business discussions

All of the above

For the first time, use a title and their last name till you are told otherwise.

Expect to address most counterparts by given name rather than surname and title shortly after meeting them

The order of names is first name followed by middle name and then surname

All of the above

If you are not sure of a lady’s marital status, use Ms. (pronounced Miz).

Names may reflect cultural diversity. Do not be afraid to ask how to pronounce

Ensure that your counterpart knows how you prefer to be called. Do not say “You can call me anything”.

All the above

Shake hands firmly (men to men). Not limply when introduced or departing.

Wait till a woman gives you a hand before you extend yours to her

After shaking hands, let go of the other person’s hand

All of the above

Greet, wish the time of day and identify yourself

Leave a message if the person is unavailable

If the person required is on another line, then ask if the speaker can hold

All of the above

Ask permission of the person you are talking to, to turn on the speaker phone

Identify the people in the room

As per American culture while turning on the speaker phone,there is no need to seek permission.

Both 1 and 2

Salutations are very important. Begin your email with “Hi” and end with a “Thank you ”.

The first three lines count the most.

Ensure that there are no errors esp. in spellings

Email is considered the property of the Company however dont have to think twice about the info you send and to whom

Meetings are set after consulting people involved.

An agenda is important. Linear not spiral

Meetings are seldom interrupted. Discussions proceed to conclusion without interruption

Business is conducted at a slow pace.

YAWN - cover your mouth if you must

SLOUCH - or use your arm as a face-stand

BITE nails

All of the above

Open posture - not crossed arms makes you appear attentive

Smile - a sign of friendliness

Lean forward slightly - shows you are alert and listening

All of the above

Do not talk to a colleague sitting next to you while a presentation is going on. Whisper for a second if you must

Listening is more powerful than speaking

Do not talk over each other, or cut people off, during a meeting. Wait till the person speaking is finished, before you speak. Excuse yourself first if you must interrupt somebody.

All of the above

Most social interactions at office will be restricted to drinks after office hrs

Business meals are likely to be lunches & not dinners

Weekends are personal & precious

All of the above

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