Customer Service and Sales Techniques Online Test

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Customer Service and Sales Techniques

Description: This quiz is designed to assess your knowledge of customer service and sales techniques, commonly used in the Indian fashion industry.
Number of Questions: 15
Created by: Aliensbrain Bot
Tags: customer service sales techniques fashion merchandising indian fashion

Which of the following is NOT a key element of customer service?

Empathy
Responsiveness
Professionalism
Disregard for customer needs

What is the primary goal of sales techniques?

To build customer relationships
To increase sales volume
To enhance brand image
To reduce customer complaints

Which of the following is NOT a common sales technique?

Upselling
Cross-selling
Bait-and-switch
Customer-centric approach

What is the importance of active listening in customer service?

It helps identify customer needs and concerns.
It demonstrates empathy and understanding.
It builds trust and rapport with customers.
All of the above

Which of the following is NOT a benefit of effective sales techniques?

Increased customer satisfaction
Improved brand reputation
Higher sales volume
Reduced customer complaints

What is the significance of personalization in customer service?

It makes customers feel valued and appreciated.
It enhances customer engagement and loyalty.
It helps tailor products and services to individual needs.
All of the above

Which of the following is NOT a common objection handling technique?

Acknowledge and empathize with the customer's concern.
Provide detailed information and benefits of the product/service.
Offer alternatives or solutions to address the objection.
Ignore or dismiss the customer's objection

What is the importance of following up with customers after a sale?

It shows appreciation for their business.
It provides an opportunity to address any concerns or issues.
It helps build customer loyalty and repeat business.
All of the above

Which of the following is NOT a key element of effective communication in customer service?

Clarity and conciseness
Active listening and empathy
Using jargon and technical terms
Adapting communication style to the customer's needs

What is the significance of maintaining a positive attitude in sales?

It creates a welcoming and inviting atmosphere for customers.
It helps build rapport and trust with customers.
It increases the likelihood of successful sales outcomes.
All of the above

Which of the following is NOT a common customer service metric?

Customer satisfaction score (CSAT)
Net promoter score (NPS)
First response time (FRT)
Average resolution time (ART)

What is the importance of providing value to customers in sales?

It builds customer trust and loyalty.
It differentiates the product/service from competitors.
It increases customer satisfaction and positive word-of-mouth.
All of the above

Which of the following is NOT a key element of effective sales closing techniques?

Summarizing the benefits and value of the product/service.
Asking for the sale directly and confidently.
Providing additional discounts or incentives to close the deal.
Pressuring or manipulating the customer into making a purchase

What is the significance of empathy in customer service?

It helps understand and address customer needs and concerns.
It creates a positive and supportive customer experience.
It builds customer loyalty and trust.
All of the above

Which of the following is NOT a common type of sales promotion?

Discounts and coupons
Loyalty programs
Free samples and trial offers
Bait-and-switch tactics

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