Social responsibility - class-IX
Description: social responsibility | |
Number of Questions: 52 | |
Created by: Trisha Prashad | |
Tags: business studies social responsibility of business and business ethics commerce social responsibility of business commercial studies organization of commerce and management social responsibilities of business and business ethics social responsibility of management and csr social responsibility of commercial organisations towards the environment concept of business |
Business people have the skills to solve ___________.
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All social problems
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Some social problems
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No social problems
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All economic problems
Business people are skillful. They have innovative power. They try to comply with the social responsibilities associated to them. But, business people do not have the motivation to solve all social problems as private companies main aim is to maximize profits. Hence, they are only able to solve a few social problems.
Ethics is important for _____________.
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Top level Management
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Middle-level Managers
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Non-Managerial Employees
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All of the Above
Ethics are basically moral principles that governs a person's behaviour or an activity. When a person follows ethics in his business he becomes successful. Ethics is important in business to keep a proper flow of communication between management and employees. Hence, ethics is important for top management, middle-level managers and non-managerial employees.
Social responsibility is ______________.
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Same as legal Responsiblity
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Broader than legal Responsibility
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Narrower than legal Responsibility
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None of the Above
Social responsibility means responsibility of an organisation to make the well-being of the society at large. Hence, social responsibility is broader than legal responsibility.
Which of the following is capable of doing maximum good to society?
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Business success
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Laws and regulations
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Ethics
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Professional management
Ethics are basically moral principles that governs a person's behaviour or an activity. When a person follows ethics in his business he becomes successful. Hence, ethics is capable of doing good to society.
Which of the following is a 'business practice' towards Government?
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Ensure safety of their money and timely payment of interest
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Rules and regulations regarding taxes, duties, restrictive and monopolistic trade
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Unscrupulous tactics and methods should be avoided while handling them
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None of the above
business practice towards government:-
For stopping the unethical practices at society level ____________ practice should be followed.
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Establishment of consumer associations
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Consumer awareness programs to be stated
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Publish journals on social issues
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All of the above
The skills that are required for a ethical coach are __________.
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Analitical skill
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Confidentially skill
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Humanatanian skill
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All of the above
According to W.Wilson______________________.
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Business should help others only in that condition when other deserves to help.
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Anything that is being done or to be done should be brought to the notice of everyone.
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Business should be conducted on the basis of universal value.
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One should make proper judgement before doing anything so that there is fair view taken and others do not suffer from any loss or risk of evil by conduct of business.
Which of the following is a 'business practice' towards Government ?
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Ensure safety of their money and timely payment of interest
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Rules and regulations regarding taxes, duties, restrictive and monopolistic trade practices should be adhered to
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Unscrupulous tactics and methods should be avoided while handling them.
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None of the above
Every business is required to perform some practices towards government like filing of taxes. It includes rules and regulations regarding taxes, duties, restrictive and monopolistic trade practices. Business needs to do all these activities to survive in the market for longer period of time.
They are concerned about ethics, social responsibility and reputation of the company in which they invest _______________.
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Employees
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Employers
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Investors
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Students
Administrative corruption includes "gifts" to the _________.
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Factory inspector
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Boiler inspector
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Pollution control board inspectors
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All of the above
Examples of adminstrative corruption inclues gifts to factory inspectors, boiler inspector, pollution control board inspector and officers under customs, income tax, gst.
The four types of social responsibility include _______________________.
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Legal, philanthropic, economic and ethical
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Ethical, moral, social, and economic
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Philanthropic, justice, economic, and ethical
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Legal, moral, ethical and economic
- Economic Responsibilities - A business exists to make a profit for shareholders. If it fails to do so, it likely won’t be able to pay its employees, taxes and other obligations. A corporate social responsibility program (CSR program) cannot be implemented until a business is profitable.
- Legal Responsibilities - Following the law is the foundation of corporate responsibility. A company cannot benefit society if it does not adhere to labor and tax laws or applicable industry regulations.
- Ethical Responsibilities - Once a company is profitable and meets its legal responsibilities, it can move up the ladder to ethical responsibilities, which might include paying higher wages, offering employees better benefits, avoiding trade with unscrupulous companies or providing jobs to those who would otherwise have difficulty finding work.
- Philanthropic Responsibilities - As a company meets its economic, legal and ethical responsibilities, it can consider taking on philanthropic responsibilities. Corporate philanthropy ranges in size and scope, and can include everything from donating time to a local charity to building a children’s hospital.
A company promoting 'tasty' fatty foods that might lead to consumers suffering from heart disease and obesity could be accused of ________________.
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Deceptive selling
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Misleading advertising
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Invasion of privacy
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Short-termism
Short-termism arises when a business priorities short-term rather than long-term performance.Here, the company is promoting tasty fatty foods for their short term benefits at the cost of their reputation and goodwill.
Who defines law as "essentially and exclusively as social fact."?
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Daught
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Sir Henry Maine
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Kelsen
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Vinogradoff
Unethical behaviour is often triggered by ____________________.
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Pressure from higher management to achieve goals.
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An organizational atmosphere that condones such behaviour.
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Both (A) & (B)
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A system of checks and balances.
Unethical behavior is often triggered by pressure from higher management to achieve goals.When there is heavy pressure, the employees tend to use unfair means and show unethical behavior. when the organizational atmosphere is not ethical and unethical behavior prevails , then the employees start behaving unethically and take advantage of such situation.
Team leader Gopal is scheduled to prepare a performance report of Kavita, a team member who also happens to be his wife's closest friend. The ethical temptation Gopal faces is ___________________.
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Sexual harassment.
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Misuse of corporate sources.
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Dealing with confidential information.
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Conflict of interest,
A conflict of interest arises in the workplace when an employee has competing interests or loyalties that either is or potentially can be, at odds with each other.
Which one of the following is not recommended as a method for a company to protect itself against sexual harassment charges ?
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Develop a zero-tolerance policy on harassment and communicate it to employees.
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Retaliate swiftly against employees who brings-forth charges of harassment.
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Give swift and sure punishment to harassers.
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Train managers at all levels on sexual harassment issues.
Retaliating swiftly against employees who bring out charges of harassment is not a recommended way to protect itself against sexual harassment charges instead of this company should take appropriate steps in favor of that employee who brings out these complaints.
Workers will often behave unethically because ___________________.
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They have planned to be unethical.
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They come from dysfunctional families.
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Other issues seem more important at that time.
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Management pressures them into unethical behaviour.
There are number of reasons why people act unethically at workplace. But what is unethical behavior? It is defined as behavior that contradicts with the rules designed to maintain the justice, integrity and decency in the organization. An example of unethical behavior is employees providing fake bills for money redemption against approved funds. Behavior like this is motivated by various things such as :-
- Resentment feeling: When employees feel that they are not being treated fairly and are not being rewarded substantially for the amount of effort they are placing into their work they tend to cheat the company they are working for. Their most common perception is that they should not worry about the organization and its well being when the organization is not worrying about them.
- Misguided loyalty: It is another reason for unethical conduct on the job. People sometimes lie because they think in doing so they are being loyal to the organization or to their bosses. Examples of this type of behavior are not hard to find. For example, managers at automobile companies who hide or falsify information about defects that later cause accidents and kill people or managers at pharmaceutical companies who hide information about dangerous side effects of their drugs. No doubt these managers believed they were protecting their employers. They may well have seen themselves as good, loyal employees.
- Environment: Sometimes, employee acts unethically in business because his employer condones the behavior. For example, in the stock market traders are supposed to cheat a little to create the market hype necessary for its efficient working. This is unethical, but the behavior is so common on the trading floor that it is never questioned.
- Individual factor:Employees who obey authority figures’ unethical directives or act merely to avoid punishment. They manipulate others for their own personal gain, fail to see the connection between their actions and outcomes, and believe that ethical choices are driven by circumstance.
- Pressure: It can drive people to do things they wouldn’t normally do. Pressure to succeed, pressure to get ahead, pressure to meet deadlines and expectations, pressure from co-workers, bosses, customers, or vendors to engage in unethical activities or at least look the other way.
- Career Advancement: A person acts unethically because she believes it helps her career. An unethical act is used as a means of impressing a superior or hurting the career of a competitor. For example, a person sabotages a co-worker’s project as a means of making him/herself to look better in comparison.
- Issue-specific: Issues can vary in the degree of harm they impose on the victim, and on the degree of agreement among peers. Sometimes, a particular issue requires unethical behavior from the employee and there is not other option they can utilize.
- Greed: Of course, some people do not just do something wrong in a weak moment or because they are not sure about what is the right thing to do. Some people know exactly what they are doing and why. Self-interest, personal gain, ambition, and downright greed are at the bottom of a lot of unethical activity in business.
- Ignorance: Ethical conflicts or violations are not always transparent, and it’s easy for an employee to perform an unethical act without knowing it. For this reason, it is important for companies to make employees aware both of the company’s general ethics policy, and specific examples of ethical and unethical behavior.
- Insensitivity towards others: Unethical behavior also increases when employees feel that their actions will not harm a potential victim and that their peers will not condemn their actions. They will engage in more unethical behavior when the company promotes an “everyone for him or herself” atmosphere instead of an environment that focuses employee attention on the company’s stakeholders
Self appraisal refers to _________________________________.
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developing useful goals
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formulating programmes
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fefining assumption
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appraisal of the company's strengths and weaknesses in the market
Self appraisal report is the report which is developed by the company that defined the strength and the weaknesses of the company in the market so that the company can handle its threats and opportunities accordingly.
They are concerned about ethics, social responsibility and reputation of the company in which they invest ___________.
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employees
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employers
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investors
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students
A company promoting 'tasty' fatty foods that might lead to consumers suffering from heart disease and obesity could be accused of __________.
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decpetive
-
misleading advertising
-
invasion of privacy
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short-termism
Short termism-concentration on short-term projects or objectives for immediate profit at the expense of long-term security.
Exaggerated claims made by promotional marketing communications are referred to as _____________.
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deceptive selling
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marketing misdemeanor
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misleading advertising
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sugging
Under the Consumer Protection Act 2007, advertising is seen as misleading if it involves false, misleading or deceptive information that is likely to cause the average consumer to act in a way they might otherwise not. Advertising may also be considered misleading if important information that the average consumer needs to make an informed decision is left out. Misleading advertising covers claims made directly to consumers by manufacturers, distributors and retailers, as well as in advertisements, catalogues, websites etc.
Truthfulness in marketing communications is an example of ___________.
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customer satisfaction ratios
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corporate sales returns
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customer sales ratios
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corporate social responsibility
Corporate social responsibility-the incorporation of ethical elements, such as the public interest and environmental concern, into the planning of business strategy truthfulness in marketing communication, is an example of corporate social responsibility.
An individual who owns status symbols such as designer wear and high-tech gadgets could be accused of __________.
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short-termism
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environmentalism
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socialism
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materialism
Materialism, also called physicalism, in philosophy, the view that all facts (including facts about the human mind and will and the course of human history) are causally dependent upon physical processes, or even reducible to them.
A worker is most likely to behave ethically and legally when ___________.
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a manager observes his or her behaviour closely
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the worker has intense morals
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the consequences of the act are minor
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the consequences of the act are substantial
Fairness in employment practices centers on _________.
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hiring no family members or friends
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giving people equal rewards for accomplishing the same tasks
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obeying equal employment opportunity legislation
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avoiding conflicts of interest
Giving people equal rewards is ethical practice or fairness in employment practice but distributing unequal rewards for the same task is a type of discrimination.
The idea of social responsibility is ____________.
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Maximize owner worth
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Maximize profits of business
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Concern about effects on public
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All of the above
Social responsibility in business or corporate social responsibility $(CSR)$ pertains to people and organizations behaving and conducting business ethically and with sensitivity towards social, cultural, economic, and environmental issues.
Social responsibility of a business refers to its ________ obligation.
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Action values of our society
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Action values for business
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Action values for individual
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All of the above
Social responsibility of a business can broadly be divided into _____ categories.
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Three
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Two
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Four
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Five
Social responsibility can be divided into 4 categories:
- Economic responsibility
- Legal responsibility
- Ethical responsibility
- Discretionary responsibility.
Social responsibility is beneficial because of __________.
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Availability of resources with business
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Maintenance of society
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Justifications for its existence and growth
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All of the above
Social responsibility has become increasingly important to companies over the last several years. Whether it's by empowering women, helping the environment, or trying to end poverty, more and more companies are incorporating social responsibility into their overall business strategy. The social issues may be local, national, or global, but a concern for the health and wellness of others that do not involve sales can be seen as commendable. There are many reasons why a company might engage in social responsibility, and in this article, we'll outline a few of them.
Improving the Company's Brand
Being a socially responsible company can bolster a company's image and build its brand. The public perception of a company is critical to customer and shareholder confidence in the company. By projecting a positive image, a company can make a name for itself for not only being financially profitable, but socially conscious as well. Also, by being active in the community, a company's employees are engaging with potential customers and in doing so, indirectly marketing the company in the process.
Engaging Customers
Building relationships with customers is the cornerstone of a successful company and having a social responsibility policy can impact the buying decisions of customers. Some customers are willing to pay more for a product if they know a portion of the profit is going to worthy cause. Also, if a company is active in the local community – for example, a bank that offers loans to low-income families – the company will be viewed positively by the community and perhaps boost the company's sales as a result. In short, building a positive relationship with customers and their communities can lead to increased sales and rising profits.
Retaining Top Talent
Many employees want to feel like they're part of something bigger. Social responsibility empowers employees to leverage the corporate resources at their disposal to do good. Some public corporations' employees number in the tens of thousands, and when they get behind an initiative, the results can be amazing.
Furthermore, being part of a strategy that helps the greater good can boost employee morale and lead to greater productivity in the workforce. Knowing a product and service is also helping with social causes can create a sense of pride and that pride shows in relationships with customers and fellow employees.
Negative effects of social responsibility ___________.
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Violation of profit maximization objective
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Lack of social skills
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Burden on consumers
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All of the above
The negative aspects of corporate social responsibility.
The basic reason why a business is formulated is to make a profit. Corporate social responsibility insists on a corporation to make an effort to look out for stakeholders who are not shareholders only, but who have an interest on what an organization does and the outcomes of what it does. Despite of that, its not totally the duty of the corporation to look out for the many people who hold an interest in the company's activities. If the operations of the free market don’t solve the social problem, it is the duty of the government and not the businesses, to address the many issues faced by the society.
Some businesses are just not prepared to deal with social issues. The lack of preparations of a particular business to deal with societal issues needs the managers to be trained and well versed in dealing with the complex issues that many societies face, as this will give them the skills and the knowledge to be prepared to do so.
Statement X:
In some situations a company action can be legal, yet still unethical
Statement Y:
Ethics is the study of moral obligation, or separating right from wrong.
Select the correct answer from the options given below:
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Statement X is correct but Statement Y is false
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Both Statement X and Y are false
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Statement Y is correct but Statement X is false
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Both Statement X and Y are true
There is biggest ethical dilemma, a legal action, yet unethical so upper level management has to understand.
Under social responsibility business enterprise should serve ___________.
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Customer
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Community
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Owner
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All of the above
Ethics is the discipline that deals with moral duties and obligations. Social responsibility implies corporate enterprises should follow business ethics and work for not only to maximize their profits or shareholders' value but also to promote the interests of other stakeholders and the society as a whole.
Responsibility of a business towards the consumers are ______.
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Fair returns
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Fair wages
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Fair prices
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Working condition
Fair Prices: The customers should not be cheated by charging high prices. It is not possible to fool the customer at all the time. Thus, fair price convert a customer into permanent customer.This is the responsibility of a business towards its customers.
Responsibility towards the workers is _______.
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Fair wage
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Fair deal
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Right kind of working conditions
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All of the above
Responsibility of a business towards its shareholders is _____________.
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Giving them more profits
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Giving them fair returns
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Giving them returns more than others
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None of the above
Shareholders who are the owners of business should be provided with correct information about company to enable them to give them true and fair position of the company to enable them to decide about further investments.
An enterprise is responsible towards for its __________.
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Workers
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Managers
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Stakeholders
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Customers
Discretionary responsibility means ______.
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Providing charitable contributions to educational institutions
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Helping the affected people during floods
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Helping the affected people during earthquakes
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All of the above
Discretionary responsibility refers to purely voluntary obligations that an enterprise assumes.It is the responsibility of the company management to safeguard the capital investment by undertaking only healthy business ventures which gives good returns on investment.It includes charitable contributions, helping people during floods and earthquakes and many such activites.
The enterprise must take proper precaution against _______.
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Adulteration and poor quality
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Misleading and dishonest advertising
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Lack of desired service and courtesy to customers
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All of the above
- Businesses, while serving the needs of their customers, should take into account the overall well-being of the customers and that of society.
- Businesses should disclose all information truthfully and factually, through labeling and other means, including the risks to the individual, to society and to the planet from the use of the products, so that the customers can exercise their freedom to consumer in a responsible manner. Where required, businesses should also educate their customers on the safe and responsible usage of their products and services.
- Businesses should promote and advertise their products in ways that do not mislead or confuse the consumers or violate any of the principles in these Guidelines.
Consumer have right of _____________________.
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Right to decide quality of goods
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Right to decide price of goods
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Right of information
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None of the above
Right to Information. The right to information is defined as 'the right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices' in the Consumer Protection Act of 1986.
Nestle and ICI have taken steps to address human rights issues in their overseas factories. This represent that these companies have.
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Social obligation
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Social screening
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Social responsibility
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Social responsiveness
Social responsibility is an ethical framework and suggests that an entity, be it an organization or individual, has an obligation to act for the benefit of society at large. Social responsibility is a duty every individual has to perform so as to maintain a balance between the economy and the ecosystems. Hence any steps taken to address human rights issue represent social responsibility
Behaviour that does not conform to generally social norms will be considered as.
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Arrogant Behaviour
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Arbitrary Behaviour
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Ethical Behaviour
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Unethical Behaviour
Unethical behavior is an action that falls outside of what is considered morally right or proper for a person, a profession or an industry. Individuals can behave unethically, as can businesses, professionals and politicians.
Business enterprises must protect the natural environment by avoiding _____________.
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Smoky chimneys
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Ugly buildings
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Dirty working conditions
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All of the above
Business enterprises can be protected by installing smoky chimneys, wind off ugly buildings, and improving dirty working conditions.
Enterprise must pay taxes _____.
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In advance
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More
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Regularly
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In cash
Enterprises must pay taxes regularly. They should not indulge in the activity of tax evasion. regular tax payment contributes in development of economy.
Business enterprise develop a proper image in society by ________________.
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continuous interaction with government
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continuous interaction with people
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continuous interaction with employees
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All of the Above
In a competitive business climate, many businesses actively work to create and communicate a positive image to their customers, shareholders, the financial community, and the general public.
Ethics has become important because of _________.
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Globalization
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Communication explosion
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Both a & b
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None of the above
The term socio-technical systems was coined by __________.
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Ken Bamforth
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Fred Emery
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Eric Trist
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All of the above
The term sociotechnical systems was coined by Eric Trist, Ken Bamforth and Fred Emery, in the World War II era, based on their work with workers in English coal mines at the Tavistock Institute in London.
A business should have what kind of an approach?
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Profit earning
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Social responsibility
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Both (A) and (B)
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Either (A) and (B)
A worker is most likely to behave ethically and legally when _____________________.
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A manger observes his or her behaviour closely.
-
The worker has intense morals.
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The consequences of the act are minor
-
The consequences of the act are substantial
A worker is most likely to behave ethically and legally when the consequences of the act are substantial. When the workers know that his unethical behavior will cause him certain loss then he is more likely to act ethically in order to save himself from the consequence of the unethical acts.
Fairness in employment practices centers on ____________________.
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Hiring no family members or friends.
-
Giving people equal rewards for accomplishing the same tasks.
-
Obeying equal employment opportunity legislation.
-
Avoiding conflicts of interest.
It is essential to reward people equally for accomplishing the same task.If people are not rewarded equally for the same task performed by the people then it will amount to bias which is an unethical act. People should e rewarded equally for same task irrespective of their caste, gender, etc.
A whistle blower is an employee who __________________.
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Exposes organizational wrongdoing.
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Complains a lot of company management.
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Engages in unethical behaviour.
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Referees disputed with other employees.
A whistleblower is an employee that reports an employer's misconduct. There are laws that protect whistleblowers from being fired or mistreated for reporting misconduct. One of these laws is the Whistleblower Protection Act.
The four types of social responsibility include ____________.
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legal, philanthropic, economic and ethical
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ethical, moral social and economic
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philanthropic, justice, economic and ethical
-
legal, moral, ethical and economic
- Economic Responsibilities - A business exists to make a profit for shareholders. If it fails to do so, it likely won’t be able to pay its employees, taxes and other obligations. A corporate social responsibility program (CSR program) cannot be implemented until a business is profitable.
- Legal Responsibilities - Following the law is the foundation of corporate responsibility. A company cannot benefit society if it does not adhere to labor and tax laws or applicable industry regulations.
- Ethical Responsibilities - Once a company is profitable and meets its legal responsibilities, it can move up the ladder to ethical responsibilities, which might include paying higher wages, offering employees better benefits, avoiding trade with unscrupulous companies or providing jobs to those who would otherwise have difficulty finding work.
- Philanthropic Responsibilities - As a company meets its economic, legal and ethical responsibilities, it can consider taking on philanthropic responsibilities. Corporate philanthropy ranges in size and scope, and can include everything from donating time to a local charity to building a children’s hospital.