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E-commerce and mobile commerce - class-XI

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To have an account with the online vendor the process is known as ____________.

  1. registration

  2. payment selection

  3. placing an order

  4. neither of the above


Correct Option: A
Explanation:

The very first step in online transaction is registration. A person is required to register himself and his basic information with the vendor so that authentication of a person can be done and transactions can be carried out without any hassle in future.

The selection of the items that are to be put on the cart for purchase is known as __________.

  1. registration

  2. placing an order

  3. payment options

  4. neither of the above


Correct Option: B
Explanation:

While surfing the website or application, customer selects the goods which he wants to purchase, and these selected items go to cart from where an order can be placed with the supplier. This process is known as placing an order while purchasing with the help of Internet.

M-commerce deals with conducting the trancstions with the help of ________.

  1. telephone

  2. pager

  3. calculator

  4. moblie


Correct Option: D
Explanation:

M-commerce means mobile commerce i.e. commercial activities that takes place electronically by mobile phones. M-commerce enables users to access internet without finding a place to plug in. These transactions include purchasing stocks, remitting money, this service is often referred as mobile banking.

The very first step in online transaction is ___________.

  1. placing an order

  2. registration

  3. selection of payment method

  4. input of payment details


Correct Option: B
Explanation:

The very first step in online transaction is registration. A person is required to register himself and his basic information with the vendor so that authentication of a person can be done and transactions can be carried out without any hassle in future.

Which of the following is a web browser?

  1. Google Chrome

  2. Internet Explorer

  3. Firefox

  4. All the above


Correct Option: D
Explanation:

There are many ways in which internet can be surfed by an individual. It includes Google, mozilla firefox, internet explorer. These are the different platforms through which internet facility can be obtained by the individual.

Which of the following is a system of interlinked hypertext documents accessed via the Internet _________.

  1. Intranet

  2. Extranet

  3. World Wide Web

  4. None of the above


Correct Option: C
Explanation:

The world wide web is one set of software services running on the internet. Http stand for hypertext transfer protocol. It is the set of rules for transferring files like text, graphic image, sound, video and other multimedia files etc. on the world wide web.

SMS means ______.

  1. Short More Service

  2. Several Messaging Service

  3. Short Messaging Service

  4. Several Machine Service


Correct Option: C
Explanation:

SMS stands for short messaging services and it is commonly known as text messages. SMS is a text messaging component of most telephone, internet, mobile device systems. It is a method of communication that sends that sends text between cell phones or computers.

With a ______, one can view web pages that may contain text, images, videos and other multi media and navigate between them via hyperlinks.

  1. Fax

  2. Web browser

  3. Phonogram

  4. Browser


Correct Option: B
Explanation:

With a web browser, one can view web pages as it contains Http that stand for hypertext transfer protocol. It is the set of rules for transferring files like text, graphic image, sound, video and other multimedia files etc. on the world wide web.

M-Commerce deals with conducting the transactions with the help of ________________.

  1. Telephone

  2. Pager

  3. Calculator

  4. Mobile


Correct Option: D
Explanation:

M-commerce means commerce activities that takes place through wireless handheld devices such as mobile phone. M-commerce enables users to access internet without finding a place to plug in. These transactions includes purchasing stocks, remitting money, this service is often referred as mobile banking.

What is OTP in credit card transactions?

  1. Odd Transaction Password

  2. Owner's Transaction Password

  3. One Time Password

  4. One Time Pincode


Correct Option: C
Explanation:

A one time password ( OTP ) is an automatically generated numeric or alphanumeric string of characters that authenticates a user for single transaction or session. OTP is necessary in credit card transactions so that it cannot be used by any unauthorised person.

E-marketing is defined as _____________.

  1. buying and selling of goods and services through internet

  2. buying of goods through internet

  3. selling of goods through internet

  4. All of the above


Correct Option: A
Explanation:

E-marketing refers to the buying and/or selling of goods and services through internet or online for the satisfaction of the consumer needs. It reduces the operational cost of the business. The consumers are benefited as they can order anything anytime from anywhere. They also might get goods at a cheaper rate and can compare the prices offered by different sellers at the same time.  

E-Commerce results in _______ transaction cost and ________ margin.

  1. higher, lower

  2. lower, lower

  3. lower, higher

  4. higher, higher


Correct Option: C
Explanation:

E-commerce results in lower transaction cost and higher margin as expenses related to land, labour etc. are very less in online transactions as compared to offline transactions that results in high profit margin.

M-commerce means ____________.

  1. Movable commerce

  2. Mobile commerce

  3. Movement commerce

  4. More commerce


Correct Option: B
Explanation:

M-commerce means mobile commerce i.e. commercial activities that takes place electronically by mobile phones. M-commerce enables users to access internet without finding a place to plug in. These transactions includes purchasing stocks, remitting money, this service is often referred as mobile banking.

Which of the following refers to the buying and selling of goods and services through wireless handheld devices such as mobile phone and Personal Digital Assistants (PDAs)?

  1. BPO

  2. E-commerce

  3. M-commerce

  4. N-commerce


Correct Option: C
Explanation:

M-commerce means commerce activities that takes place through wireless handheld devices such as mobile phone. M-commerce enables users to access internet without finding a place to plug in. These transactions includes purchasing stocks, remitting money, this service is often referred as mobile banking.

In which of the following, personal digital assistants (PDAs) are used for buying and selling of goods and services?

  1. E-commerce

  2. M-commerce

  3. V-commerce

  4. All of the above


Correct Option: B
Explanation:

M-commerce means mobile commerce i.e. commercial activities that takes place electronically by PDAs i.e. mobile phones. M-commerce enables users to access internet without finding a place to plug in. These transactions include purchasing stocks, remitting money etc. this service is often referred as mobile banking.

Abbreviation FTP means ________.

  1. file Transfer Promotion

  2. File Tall protocol

  3. Foreign Transfer Protocol

  4. File Transfer Protocol


Correct Option: D
Explanation:

FTP stands for File transfer protocol. FTP is the commonly used protocol for transferring files over the Internet. FTP uses a client server architecture. Files can be transferred between two computers using file transfer protocol. 

Which of the following reflects 'parent ego' as per the concept of Transactional Analysis?

  1. I would not do so again

  2. Do not worry

  3. Do not leave me

  4. All of the above


Correct Option: B
Explanation:

In the concept of Transactional analysis, parent ego is reflected by the word do not worry. 

Identify the latest concept in e-commerce ______________.

  1. B2B Commerce

  2. C2C Commerce

  3. B2C Commerce

  4. M-Commerce


Correct Option: D
Explanation:

M-commerce is a latest concept in e commerce. It means commerce activities that takes place through wireless handheld devices such as mobile phone. M-commerce enables users to access internet without finding a place to plug in. These transactions includes purchasing stocks, remitting money, this service is often referred as mobile banking.

The abbreviation 'VSAT' stands for ________________.

  1. Very Straight Aperture Terminals

  2. Vast Small Aperture Terminals

  3. Very Small Aperture Transfer

  4. Very Small Aperture Terminal


Correct Option: D
Explanation:

VSAT stands for very small aperture terminals. Very small in VSAT refers to the size of the antenna on VSAT dish. The earth station is designed to transmit and receive data signals via a satellite signals. The satellite sky transponder then forwards the data transmission to the end user's VSAT antenna and finally to the end user's device.

Choose the example of M-commerce from the following.

  1. Online shopping using a Personal Computer

  2. Online purchase of books using smartphone

  3. Paying by Plastic Card (Debit/Credit) at a restaurant

  4. Withdrawal of cash at ATM


Correct Option: B
Explanation:

Online purchase of books using smartphone is a kind of M-commerce. M-commerce means commerce activities that takes place through wireless handheld devices such as mobile phone. These transactions also includes purchasing stocks, remitting money, this service is often referred as mobile banking.

Which among the following is true about the mobile app used in mobile phones?

  1. Customers using app are considered more loyal.

  2. Customers invest in saving and downloading app.

  3. Probability of purchase from the users of app is high.

  4. All of the above


Correct Option: D
Explanation:

Mobile apps used by the customers makes them seem more loyal towards the application. Customers invest in savings and downloading app, it increase the wealth of app makers. Probability of purchase from the users of app is high, it also shows the interest of consumers in purchasing.

Which of the following is/are not an obstacle(s) of m-commerce?

  1. Slow Connectivity

  2. Standardization

  3. Security

  4. None of the above


Correct Option: D
Explanation:

There are many obstacles in the functioning of m commerce i.e. our security is always on threat i.e. our personal information can be misused, slow connectivity i.e. networks are not available or poor in a particular area acts as a hindrance in the working of m commerce, standardization is also an issue in m commerce.

Lufthansa Air passengers can check in and board flights with an electronic ticket on their mobile device?

  1. True

  2. False


Correct Option: A
Explanation:

It is true that Lufthansa air passengers can check in and board flights with an electronic ticket on their mobile phones. Currently, there are many airline companies whose tickets ca be easily booked online, even people can book the seat they want using mobile phones.

Major disadvantage of M-commerce is that __________.

  1. security measures are few

  2. it is too expensive

  3. it is considered only for the elite status group

  4. security measures are strict


Correct Option: A
Explanation:

The main drawback of m commerce is that our personal information are always on the threat.Very few, security measures are there to protect the data that can be misused by others. Foe example: our bank account numbers can be used by some digital hackers for theft.

M-Commerce is significant because ___________.

  1. advertising in social media reaches fast to people

  2. of growing trend in the use of mobile phones

  3. it gives enhanced shopping experience with the availability of useful apps

  4. All of the above


Correct Option: D
Explanation:

M-commerce is considered to be significant as mobile phones are used by almost every people and advertising in social media reaches very fast to people. It is realized as a powerful medium of E-commerce as there is an increase in the popularity of people using applications for their daily use and also there is a positive trend of customer experience in M-commerce.

Which of the following is not considered a device suitable for m-commerce?

  1. An iPod Touch

  2. Blackberry

  3. Mortorola droid

  4. None of the above


Correct Option: D
Explanation:

M-commerce means mobile commerce i.e. commercial activities that takes place electronically by mobile phones. All mobile devices i.e. an ipod touch, blackberry phones, Motorola phones, Samsung mobile phones etc. can perform m-commerce functions.

Which is/are the factor(s) that makes/make M-commerce a powerful concept of future?

  1. It is realized as a powerful business medium of e-commerce.

  2. Increasing popularity of innovative apps.

  3. Positive trend of customer experience.

  4. All of the above


Correct Option: D
Explanation:

M-commerce is considered to be a powerful concept of future as mobile phones are used by almost every people. It is realized as a powerful medium of e commerce as there is an increase in the popularity of people using applications for their daily use and also there is a positive trend of customer experience in M-commerce.

The advantage(s) of M-commerce is/are _________.

  1. personalisation

  2. flexibility

  3. ease in distribution

  4. All of the above


Correct Option: D
Explanation:

M-commerce ensures that there is an interpersonal communication with people using different applications. M-commerce provides flexibility of time i.e. transactions can be carried out without any time restrictions. It ensures ease in distribution of products purchased or sold.

Phones with bigger screens enhance shopping experience. Is this true or false?

  1. True

  2. False


Correct Option: A
Explanation:

It is true that mobile phones having bigger screens enhance shopping experience as product's visibility increases, their design can be seen thoroughly. Big screens ensures clear visibility that increases the trust of consumer on the product.

Which function is performed by the Telex?

  1. Text

  2. Messages

  3. Quotes

  4. Videos


Correct Option: A
Explanation:
Telex is defined as an international system used especially in the past for sending written messages. Messages are converted into signals which are transmitted, either by electricity or by radio signals, and then printed out by a machine in another place.
Telex sends a typed message. It allows only exchange of texts.

Fax can be sent through which of the following?

  1. A computer

  2. Both facsimile machine and computer

  3. Facsimile machine

  4. TV


Correct Option: B
Explanation:

A fax(short for facsimile and sometimes called tele-copying) is the telephonic transmission of scanned-in printed material(text or images), usually to a telephone number associated with a printer or other output device. The original document is scanned with a fax machine, which treats the contents(text or images) as a single fixed graphic image, converting it into a bitmap. In this digital form, the information is transmitted as electrical signals through the telephone system. Faxes can also be sent and received through computers.

Social media adds business value by building networks that enhance competitive edge, enable the exchange of information, and foster strong relationships.

  1. True

  2. False


Correct Option: A
Explanation:

Social media adds business value by building networks that enhance competitive edge, enable the exchange of information, and foster strong relationships- this is a true statement. Social media can be defined as a platform where any information or idea can be transmitted via virtual network.

Social media takes on different forms including __________.

  1. Internet forums

  2. Microblogging

  3. Podcasts

  4. All of the above


Correct Option: D
Explanation:

Social media takes on different forms including internet forums, micro-blogging, podcasts, etc. Social media adds business value by building networks that enhance competitive edge, enable the exchange of information, and foster strong relationships. Social media can be defined as a platform where any information or idea can be transmitted via virtual network.

One most important advantage of using social media is the online sharing of knowledge and information among the different groups of people.

  1. True

  2. False


Correct Option: A
Explanation:

One most important advantage of using social media is the online sharing of knowledge and information among the different group of people- this is a true statement. Social media takes on different forms including internet forums, micro-blogging, podcasts, etc. Social media adds business value by building networks that enhance competitive edge, enable the exchange of information, and foster strong relationships. Social media can be defined as a platform where any information or idea can be transmitted via virtual network.

Most of the media are ___________.

  1. Direct in nature

  2. Indirect in nature

  3. Both (A) and (B)

  4. None of these


Correct Option: B

For a press writing all below mentioned is to be done except.

  1. Determine your purpose

  2. Consider your reader

  3. Choose your idea

  4. Proof reading


Correct Option: D

Letters of invitation include.

  1. Speaking invitation

  2. Formal social invitation

  3. Both a & b

  4. None of the above


Correct Option: C

What may not be a requirement for meeting someone face to face?

  1. That persons signature are required.

  2. That persons picture is required to be taken for official person.

  3. You want to have a permanent record of all the meeting details.

  4. You have to take him for an official meeting.


Correct Option: C

Which of the following method is best for taking interview for high post?

  1. On telephone

  2. Pre recorded video

  3. Face to face

  4. All of above


Correct Option: C
Explanation:

Face to face interviews are far more advantageous than phone interviewsInterview candidates have more opportunities to impress the interviewer with their clothing, mannerisms and facial expressions. On the flip-side, they have just as many ways to shoot themselves in the foot.

What is e-commerce?

  1. Buying and selling international goods

  2. Buying and selling products and services over the internet

  3. Buying and selling products and services not found in stores

  4. Buying and selling products having to do with computers

  5. Buying and selling selling of electronics goods


Correct Option: B
Explanation:

Buying and selling products and services over the internet is e-commerce.

E-commerce refers to the process of buying or selling products or services over the Internet. ... E-commerce activities such as selling online can be directed at consumers or other businesses. Business to Consumer ( B2C ) involves the online sales of goods, services and provision of information directly to consumers.

Online shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. ... When an online store is set up to enable businesses to buy from another businesses, the process is called business-to-business (B2B) online shopping.

Business to consumer (B2C) – Transactions happen between businesses and consumers. ... Online retail typically works on a B2C model. Retailers with online stores such as Walmart, Macy's, and IKEA are all examples of businesses that engage in B2C ecommerce.

What is e-commerce?

  1. Buying and selling international goods

  2. Buying and selling products and services over the Internet

  3. Buying and selling products and services not found in stores

  4. Buying and selling products having to do with computers

  5. Buying and selling of electronic goods


Correct Option: B
Explanation:

E-commerce -- electronic commerce or EC -- is the buying and selling of goods and services over an electronic network, primarily the internet.

Types of e-commerce:

  • According to the commercial profile: Focuses on type of parties participating in transaction.
  1. B2B (Business-to-Business): businesses whose clients are also businesses or organizations. For example, we could think about a construction materials company selling its products to architects and interior designers.
  2. B2C (Business-to-Consumer): businesses that sell their products or services directly to the consumer. This is the usual type and there are thousands of examples of clothes, shoes or electronics stores.
  3. C2B (Consumer-to-Business): sites in which consumers offer products or services and businesses bid on them. We are talking about the traditional websites for freelancers such as Freelancer, Twago, Nubelo or Adtriboo.
  4. C2C (Consumer-to-Consumer): businesses that facilitate the selling of products among consumers. The clearest example is eBay or any other second hand website.
  5. In addition to these types of electronic commerce, there are other popular types such as G2C (Goverment-to-Consumer), C2G (Consumer-to-Goverment) or B2E (Business-to-Employer).

Purchase option's advantage (S) is (are) ________________.

  1. No financing is required. The risk of system obsolescence is shifted to the lessor

  2. The flexibility of modifying the system at work

  3. Insurance, maintenance and other expenses which are included in the rental charge

  4. All of the above


Correct Option: D

For electronic banking, we should ensure the existence and procedures with regard to

  1. Identification of banking, we should ensure the existence and procedures with regard to

  2. Corrective steps to be taken in case of any deficiencies in the system.

  3. Steps for complying with the laws, rules and regulations

  4. All of the above


Correct Option: A
Explanation:

For electronic banking, we should ensure the existence and procedures with regard to identification of banking.

Electronic banking means 24-hour access to cash through an automated teller machine (ATM) or Direct Deposit of paychecks into checking or savings accounts. But electronic banking involves many different types of transactions, rights, responsibilities. 

Online banking, also known as internet banking, it is an electronic payment system that enables customers of a bank or other financial institution to conduct a range of financial transactions through the financial institution's website.

bank identification number (BIN) is the initial four to six numbers that appear on a credit card. The bank identification number uniquely identifies the institution issuing the card. The BIN is key in the process of matching transactions to the issuer of the charge card.

___________ is a used for online transactions.

  1. Physical terminal transaction systems

  2. Software terminal transaction systems

  3. Virtual terminals or gateways

  4. All of the above


Correct Option: D
Explanation:

Used for online transactions:-

1) Physical terminal transaction systems

2) Software terminal transaction systems:-

Transaction processing is a way of computing that divides work into individual, indivisible operations, called transactions. A transaction processing system (TPS) is a software system, or software/hardware combination, that supports transaction processing.

payment terminal, also known as a point of sale terminal, credit card terminal, EFTPOS terminal is a device which interfaces with payment cards to make electronic funds transfers.

3) Virtual terminals or gateways:-

A virtual payment terminal is a Web-based version of a credit card swipe device that allows merchants to process orders made by mail, over the phone or online.

Virtual terminals facilitate payment for small businesses that might otherwise have difficulty accepting credit card payments.


 

It is a plastic card that is similar to a credit card. It has a silicon chip embedded in it. It can store 64 kilobytes of data and instructions-

  1. Data card

  2. Smart card

  3. Digital card

  4. Bit card


Correct Option: B
Explanation:

Smart card is a plastic card that is similar to a credit card. It has a silicon chip embedded in it. It can store 64 kilobytes of data and instructions.

A smart card is a security token that has an embedded chip. Smart cards are typically the same size as a driver's license and can be made out of metal or plastic. They connect to a reader either by direct physical contact or through a short-range wireless connectivity standard such as Near Field Communication. It is an  integrated circuit card (ICC), is any pocket-sized card that has embedded integrated circuits.

 

To ensure that the data is not corrupted during the processing of e-commerce transactions, we should take care that ___________.

  1. Incompatible data types are not entered

  2. Invalid credit card numbers are not entered

  3. All physical access controls are working

  4. All of the above


Correct Option: B
Explanation:

To ensure that the data is not corrupted during the processing of e-commerce transactions, we should take care that invalid credit card numbers are not entered.

The number is not matching up with any valid accounts when we send it for processing. Make sure that: You have entered the number from the front of the card with no dashes or spaces. 

A payment gateway is a processing unit that approves online payments (debit cards, credit cards, e-wallets, net banking) for online purchases. The gateways protect highly sensitive details like account holder details, card details, and so on. The data is transferred securely between the two groups: merchant site and customer.

 

__________ can be one of the approach used to tax online transactions.

  1. Permanent establishment

  2. Residence-based

  3. Income-based classification

  4. All of the above


Correct Option: D
Explanation:

One of the approach used to tax online transactions.

1) Permanent establishment:-

A permanent establishment (PE) is a fixed place of business which generally gives rise to income or value-added tax liability in a particular jurisdiction.

2) Residence-based:-

Income or profits which result from international activities such as cross-border investment may be taxed where the income is earned (the source country), or where the person who receives it is normally based (the country of residence).

3) Income-based classification.


An IT operation success is in terms of :

  1. Technological value added to the organisation

  2. Its impact on other business processes and business units

  3. Decreased costs and increased revenue

  4. All of the above


Correct Option: D
Explanation:

An IT operation success is in terms of:-

1) Technological value added to the organization.

2) Its impact on other business processes and business units:-

business process is a collection of related, structured activities or tasks that in a specific sequence produces a service or product for a particular customer or customers. A business process may often be visualized as a flowchart of a sequence of activities with interleaving decision points or as a process matrix of a sequence of activities with relevance rules based on data in the process. The benefits of using business processes include improved customer satisfaction and improved agility for reacting to rapid market change.

3) Decreased costs and increased revenue

Revenue is the amount of money that a company actually receives during a specific period, including discounts and deductions for returned merchandise. It is the top line or gross income figure from which costs are subtracted to determine net income.

Reducing costs increases profitability, but only if sales price and number of sales remain constant. If cost reductions result in a lowering of the quality of the company's products, then the company may be forced to reduce prices to maintain the same level of sales. 


 

Which of the following is a way of Electronic payment ?

  1. Digital token

  2. Credit card

  3. Small card

  4. All of these


Correct Option: D
Explanation:

Digital token, credit card, small card are a way of electronic payment 

An e-payment system is a way of making transactions or paying for goods and services through an electronic medium, without the use of checks or cash. It's also called an electronic payment system or online payment system.

 

The digital token based payment system is a new form of electronic payment system which is based on electronic tokens rather than e-cheque or e-cash. Electronic payment system is a way of paying for a goods or services electronically, instead of using cash or a check, in person or by mail.

 

A credit card is different from a debit card in that it does not remove money from the user's account after every transaction.

 

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