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Office management - class-XII

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______ is/are clue(s) which indicate(s) the need for systems analysis under office management.

  1. Describe Present System

  2. Decide on the Project for Study

  3. Analyse and Improve the Present System

  4. All of the above


Correct Option: D

Event management skills of office manager include which of the following?

  1. Ability to solve problem

  2. Plan and organise events

  3. Networking with key persons

  4. All of the above


Correct Option: D

Delegation or transfer of power is an art that the office manager should master.

  1. True

  2. False


Correct Option: A

Identify the fist step in office management.

  1. Get organised

  2. Talk to the team

  3. Determine the requirement of improvement

  4. Outline the goals


Correct Option: D

Failures or shortcomings in procedures and methods will often come to light in the process of carrying on operations. This can be managed by which of the following?

  1. Describing Present System

  2. Maintaining and Auditing the System

  3. Analyzing and Improve the Present System

  4. Deciding on the Project for Study


Correct Option: B

Mail may be received in any of the following ways. which are they?

  1. Mail delivered by the postman directly from the post office at regular intervals of time

  2. Mail directly collected by the office from the post office

  3. Mail received through courier system

  4. All of the above


Correct Option: D

The purpose of _______ is to provide the office staff with reliable and readily available information.

  1. records management

  2. personnel administration

  3. office control

  4. office system and procedure


Correct Option: A

Scope of office management extends to which of the following?

  1. Careful designing of the office

  2. Office organisation

  3. Office correspondence

  4. All of the above


Correct Option: D

Office manager has duties towards __.

  1. administration

  2. subordinates

  3. other departments

  4. all of the above


Correct Option: D

The incoming mail is received by the mailing department. Once the mail is collected, the next step is ____.

  1. Stamping the mail

  2. Disturbing the mail

  3. Recording the mail

  4. Clearing the mail


Correct Option: C

The office manager has to ensure _____.

  1. adequate lighting and temperature at the work place

  2. proper work environment is provided to the employee

  3. that the design of workstation is in accordance with the safety, health requirements

  4. all of the above


Correct Option: D

Office manager must be updated about new facts and methods to increase the efficiency of the employees.

  1. True

  2. False


Correct Option: A

Modern managers are _____.

  1. action oriented

  2. able to build a sense of shared values

  3. able to manage change efficiently

  4. all of the above


Correct Option: D

The functions of office managers include which of the following?

  1. Recruitment and selection of staff

  2. Determination of salary structure

  3. Maintenance of discipline

  4. All of the above


Correct Option: D

Office manager is responsible for reporting to the top management about the activities and performances of his office staff. Identify the type of duty from the following.

  1. Duty towards his subordinates

  2. Duty towards administration

  3. Duty towards office operation

  4. Duty towards other departments


Correct Option: B

________ stage is concerned with the possible use of filing and indexing system.

  1. Creation

  2. Utilization

  3. Storage

  4. Retrieval


Correct Option: C

Record maintenance is required because _____.

  1. it helps develop efficient procedures for each stage of the cycle

  2. it reduces cost in each stage of the record cycle

  3. it eliminates needless storage of duplicate records

  4. all of the above


Correct Option: D

Which of the following is/are the advantage(s) of the adding machine?

  1. It quickens the process of calculation.

  2. It relieves the monotony of the clerk.

  3. It facilitates checking and cross checking of calculations.

  4. All of the above


Correct Option: D

_______ is a communication instrument that produces sound at a distance by means of electricity.

  1. Internet

  2. Telephone

  3. Fax

  4. Computer


Correct Option: B

The broad category(ies) of equipment used in an office is/are ____.

  1. computers, laptops and printers

  2. accounting and calculating machines

  3. communication devices

  4. all of the above


Correct Option: D

________ allows group of people and individual in different locations to hold interactive meeting.

  1. Video Conferencing

  2. Fax

  3. Email

  4. Mail


Correct Option: A

Adding machines usually contain a roll of paper called _____ on which the figures are typed.

  1. tally-roll

  2. paper-roll

  3. typing-roll

  4. accounting-roll


Correct Option: A
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