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Spoken (oral) and written communication - class-XI

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Sitting on the edge of chair indicates _____.

  1. Nervousness

  2. Defensiveness

  3. Listening

  4. Informal attitude


Correct Option: C
Explanation:

Sitting on the edge of chair indicates listening. Sitting on the edge of chair is a body language or gesture of a person which generally implies that the person is trying hard to listen something.

Organizations expect writing to be professional and free from typographical and typing errors so one should _________.

  1. proofread and edit the document carefully

  2. rely on the spell check

  3. depend on others

  4. both a & b


Correct Option: B

People also utilize eye gaze as a means to determine if someone is being honest.

  1. True

  2. False


Correct Option: A
Explanation:

People also utilize eye gaze as a means to determine if someone is being honest- this is a true statement. It seems that failing to make eye contact raises suspicion about ulterior motives. Hence, body language and gestures like eye contact form an important part of the communication process.

People often refer to their need for "personal space," which is also an important type of nonverbal communication.

  1. True

  2. False


Correct Option: A
Explanation:

People often refer to their need for "personal space," which is also an important type of nonverbal communication- this is a true statement. Non verbal communication can be defined as a process of transmission of any information or idea with unspoken or unwritten message that uses body language.

A true statement about Telegrams is :

  1. It cannot be sent to remote places.

  2. It is a recent development in communication technolog

  3. It is coded language to communicate

  4. It is very expensive


Correct Option: B

Memo, Report, office order, Circulars, Staff, Newsletters, Fax etc. are the form of -

  1. Non-verbal Communication

  2. Written Communication

  3. Oral Communication

  4. Audio Visual Communication


Correct Option: B

What is the risk discussed in the passage?

  1. Trump's winning the election

  2. President Trump does not like Asians

  3. President Trump plans to deport many immigrants, especiallythose that donot have proper documents.

  4. Population explosion in USA


Correct Option: C

Which of the following is also known as diagonal communication.

  1. Informal communication

  2. Vertical flow of communication

  3. Horizontal flow of communication

  4. Crosswise communication


Correct Option: D
Explanation:

It is also known as lateral communication. Horizontal communication also can take oral or written form. Crosswise or Diagonal Communication: When information flows between or among the persons at different level who have no direct reporting relationship with each other, it is called diagonal or crosswise communication.

Which of the following detail is not common to all types of CVs/Resumes?

  1. Academic qualifications

  2. Experience

  3. References

  4. Status in society


Correct Option: D
Explanation:

Keep your CV short, punchy and to the point. This means it shouldn't run to more than 2 pages of A4. When your CV is too long - and many of them are - then this suggests that you've been either job hopping (which is a 'no no') or you can't write concisely (which is another 'no no').

Vertical communication takes place in _____________ direction.

  1. downward

  2. upward

  3. diagonally

  4. downward as well as upward


Correct Option: D
Explanation:

Upward Communication is the process of information flowing from the lower levels of a hierarchy to the upper levels.For the top management, upward communication is an important source of information for business decisions. It helps in alerting top management about the requirement of changes in an organisations.

Memo, report, office order, circulars, staff news-letters, fax etc. are the form of_______________.

  1. Non-verbal communication

  2. Written communication

  3. Oral communication

  4. Audio visual communication


Correct Option: B
Explanation:

Written communication involves any type of message that makes use of the written word.Written communication is the most important and the most effective of any mode of business communication. Some of the various forms of written communications that are used internally for business operations include: Memos.

Writing a letter with "you - attitude" means writing _______.

  1. From the point of view of other persons not concerned

  2. From the point of view of the reader

  3. Using the word "you" repeatedly

  4. From the point of view of the writer


Correct Option: B
Explanation:

Third Person Point of View. At other times, the reader and the characters in a story have totally different points of view. In literature, third person point of view means the narrator uses pronouns like 'he' or 'she' to tell the story. Books written in third person give the reader more perspective than the characters.

Your Resume should__________.

  1. Mention your achievement in sports

  2. Mention career goals and specific job objectives

  3. Mention personal ethics

  4. All of above


Correct Option: B
Explanation:

Your resume should include a list of between 10 and 15 skills that link your experience to the job you're applying for. If the job you're applying for was advertised, either the ad or the position description may provide a list of skills and experiences that are essential for doing the job.

Which of the following deals with harmonizing the work relation and efforts at all levels for common purpose?

  1. Motivation

  2. Co-operation

  3. Direction

  4. Co-ordination


Correct Option: D
Explanation:

Co-ordination is the unification, integration, synchronization of the efforts of group members so as to provide unity of action in the pursuit of common goals. It is a hidden force which binds all the other functions of management.

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